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Phone Associate Jobs in Kentucky (NOW HIRING)

Ephraim McDowell Health

CMA-Phone Triage

Danville, KY · On-site

$14 - $18.25/hr

Contacts with Others Patient, family members and significant others, physicians and Associates, other healthcare providers, community resource personnel, administrative staff and Organizational ...

Isaiah House

Client Account Associate

Chaplin, KY · On-site

$38K - $52K/yr

The associate is responsible for assisting our clients in obtaining Medicaid and SNAP benefits. The ... Answer inbound phone calls pertaining to client/case inquiries * Accurately complete Medicaid and ...

Unbound Holdings OH LLC

Delivery Associate

Florence, KY · On-site

$23.25/hr

We are seeking reliable, highly motivated Delivery Associates (DAs) to join our team delivering ... Must be able to effectively use a GPS and smart phone (we will provide the phone). Additional ...

Isaiah House Inc

Client Account Associate

Chaplin, KY

$38K - $52K/yr

The associate is responsible for assisting our clients in obtaining Medicaid and SNAP benefits. The ... Answer inbound phone calls pertaining to client/case inquiries * Accurately complete Medicaid and ...

Isaiah House

Client Account Associate

Chaplin, KY · On-site

$38K - $52K/yr

The associate is responsible for assisting our clients in obtaining Medicaid and SNAP benefits. The ... Answer inbound phone calls pertaining to client/case inquiries * Accurately complete Medicaid and ...

Unbound Holdings OH LLC

Delivery Associate

Florence, KY · On-site

$23.25/hr

We are seeking reliable, highly motivated Delivery Associates (DAs) to join our team delivering ... Must be able to effectively use a GPS and smart phone (we will provide the phone). Additional ...

BB BHF STORES LLC

SALES ASSOCIATE

Louisville, KY

$15 - $16/hr

Position Summary The Customer Sales Associate is responsible for ensuring customer satisfaction and ... Build and maintain files to company standards and policy Intermediate math skills Excellent phone ...

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Phone Associate information

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What cities in Kentucky are hiring for Phone Associate jobs?

Cities in Kentucky with the most Phone Associate job openings:

Phone Associate jobs near you

CMA-Phone Triage

Ephraim McDowell Health

Danville, KY • On-site

$14 - $18.25/hr

Full-time

Posted 7 days ago

Job description

Under supervision of Center Manager will work independently to perform office responsibilities related to reception, registration and checkout of patients. Under supervision of physician/nurse practitioner, physician assistant, provides quality nursing care for assigned patients. Demonstrates a commitment to professional accountability and growth to maintain and expand knowledge and skills. Contributes to the achievement of the mission and philosophy of the Organization. Contributes to the effective operations of the Organization by demonstrating dependability in job performance. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect, Service, and Trust).
Working Conditions, Hazards and Physical Effort
Works in a well lighted, ventilated and air conditioned area. Often exposed to unpleasant odors, sights and sounds. Long periods in a stationary position and moving around the unit are required. Risks exposure to disease, infection, physical strain and assault. Risks exposure to blood, body fluids, tissue, radiation and antineoplastic agents. Must be able to move or position 25 lbs. independently.
Contacts with Others
Patient, family members and significant others, physicians and Associates, other healthcare providers, community resource personnel, administrative staff and Organizational support services
Preferred one (1) year CMA experience in clinical setting with previous work history considered.

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