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Phone Assistant Jobs in Nebraska (NOW HIRING)

MIDWEST EYE CARE PC

Ophthalmic Assistant/Technician

Omaha, NE · On-site

$17 - $22.25/hr

Midwest Eye Care is looking for an Ophthalmic Assistant at our locations Omaha (13500 California ... Answer phones and return patient phone calls. Travel to rural clinics throughout Nebraska and Iowa.

Hal Smith Restaurants

Server Assistant

Omaha, NE · On-site

Responsibilities Server Assistant will support the service staff in a fast paced, high volume ... Clear written, verbal, and phone communication skills (in English) * Must have the physical ...

Hal Smith Restaurants

Server Assistant

Omaha, NE · On-site

Responsibilities Server Assistant will support the service staff in a fast paced, high volume ... Clear written, verbal, and phone communication skills (in English) * Must have the physical ...

Hal Smith Restaurants

Server Assistant

Omaha, NE · On-site

Responsibilities Server Assistant will support the service staff in a fast paced, high volume ... Clear written, verbal, and phone communication skills (in English) * Must have the physical ...

Werner Enterprises, Inc.

Customer Service Assistant

Omaha, NE · On-site

$16.50 - $22.75/hr

This position will assist with the booking of loads, customer service needs, troubleshooting of ... This data is collected via phone, fax or electronic methods. * Handle customer and carrier ...

Werner

Customer Service Assistant

Omaha, NE · On-site

$16.50 - $22.75/hr

This position will assist withthe booking of loads, customer service needs, troubleshooting of ... This data is collected via phone, fax or electronic methods. * Handle customer and carrier ...

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Phone Assistant information

What is a phone assistant?

A Phone Assistant is a professional who manages phone communications for an individual or organization. Their primary responsibilities include answering calls, directing inquiries to the appropriate person, taking messages, scheduling appointments, and providing information to callers. Phone Assistants play a crucial role in ensuring efficient communication and excellent customer service. They may work in offices, call centers, or remotely, depending on the needs of their employer.

What are the key skills and qualifications needed to thrive as a phone assistant, and why are they important?

To thrive as a Phone Assistant, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call scheduling software, and customer relationship management (CRM) platforms is often required. Strong interpersonal skills, patience, and professionalism help you effectively manage calls and resolve inquiries. These skills ensure efficient call handling, positive customer experiences, and smooth information flow within organizations.

What are some common challenges phone assistants face when managing multiple calls and tasks simultaneously?

Phone Assistants often juggle several responsibilities at once, such as answering incoming calls, scheduling appointments, and handling administrative tasks. Managing high call volumes while maintaining professionalism and accuracy can be challenging, especially during peak hours. Effective time management, multitasking skills, and familiarity with call management software are crucial for success in this role. Collaborating with team members and using clear communication can help ensure that no task is overlooked and all callers receive prompt assistance.

What is the difference between Phone Assistant vs Customer Service Representative?

AspectPhone AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Employer & Industry UsageBusinesses providing direct phone support, tech support, or salesRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentYesYes

While both roles involve handling customer interactions via phone, a Phone Assistant typically provides basic support, scheduling, or information, often in a technical or administrative context. Customer Service Representatives handle a broader range of customer inquiries, complaints, and support across various industries. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are popular job titles related to Phone Assistant jobs in Nebraska?

For Phone Assistant jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Phone Assistant jobs in Nebraska look for?

The top searched job categories for Phone Assistant jobs in Nebraska are:

What cities in Nebraska are hiring for Phone Assistant jobs?

Cities in Nebraska with the most Phone Assistant job openings:

Phone Assistant jobs near you
Infographic showing various Phone Assistant job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Nursing Assistant - Diabetes & Endocrine

Methodist Health System

Omaha, NE • On-site

$30K - $39K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care - a culture that has and will continue to set us apart. It's helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient's needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.
Job Summary:
Location: Methodist Physicians Clinic - Diabetes & Endocrine
Address: 7831 Chicago Court - Omaha, NE
Work Schedule: Monday through Friday, 8am - 4:30pm
The Clinic Nursing Assistant assists providers in daily activities such as preparing patients for examination, obtaining vital signs, phlebotomy*, assisting providers with entering, laboratory and radiology orders, scheduling diagnostic tests and making and receiving phone calls.
*Must be willing to complete training in phlebotomy
Responsibilities:
Essential Job Functions
Joint (Floor and Phone)
1. Medical Home
  • Maintain and update medical records and forms
  • Completes tracking forms and follows up on missed appointments and procedures.
  • Assists Health Coaches by working patient lists and scheduling appointments as directed.

2. Provide patients and caregivers with preprinted health-related instructions from the provider.
3. Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.
  • Maintains clean and organized work area according to department/provider protocol 99% of the time.
  • Transmit written prescription orders and medication refills. Handles prescription refills according to department/provider protocols 99% of the time.

4. Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the "Age Specific Criteria".
  • Completes Age Specific Quiz annually

Floor
1. Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.
  • Prepares exam rooms and medical equipment according to provider protocol 95% of the time.

2. Prepares patient for provider exam by gathering patient data such as vital signs, height, weight, and reason for visit. Enters data into the medical record.
3. Transcribes information provided by patients into the medical record, such as medical history, medications, and other information as directed by the provider.
  • Prepares patient for exam by following provider protocol and company policies 95% of the time.

4. Assists providers to facilitate patient treatment by retrieving test results and medical records as directed.
  • Obtains provider requested tests, records, and lab work 95% of the time.

5. Performs EKGs as instructed.
6. Assists with and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities.
  • Performs above procedure according to clinic policy and procedures 95% of the time.

7. Transcribes exact written prescriber instructions for electronic order entry for laboratory and radiology procedures.
  • Ensures accuracy of order entry and completes appropriate documentation without error at least 98% of the time.

8. Assists providers to facilitate patient treatment by scheduling tests and other appointments as directed.
  • Orders and schedules tests 95% of the time.

Phone
1. Answering Phone Calls
  • Answers calls according to protocol at least 98% of the time.

2. Returning Phone Messages
  • Returns phone messages according to protocol at least 98% of the time.

3. Providing Test Results
  • Relays information to patients as transcribed by the provider.

4. Pharmacy Refills
  • Accurately completes pharmacy request 100% of the time.

Schedule:
Work Schedule: Monday through Friday, 8am - 4:30pm
Job Description:
Job Requirements
Education
  • High School Diploma or General Educational Development (GED) preferred.
  • Based on clinic need, Medication Aid Registry and completion of injection training required.

Experience
  • Nurse Aide Registry at time of hire OR current experience working in the capacity of a nursing assistant OR enrolled in a nursing program required.

License/Certifications
  • American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.
  • Nurse Aide Registry (NAR) preferred.

Skills/Knowledge/Abilities
  • Knowledge of medical terminology and procedures required.
  • Skill to effectively manage time and prioritize tasks.
  • Skill to proficiently type information into the computer to capture or detail information quickly.
  • Ability to provide caring patient care services when talking with patients and their family members.
  • Ability to critically listen to questions from patients and information from providers to convey information effectively.
  • Ability to anticipate, recognize, and resolve problems before they occur and avoid bigger problems in the future.
  • Ability to problem solve during several daily activities which includes the ability to be flexible.
  • Ability to learn and proficiently navigate through computer programs that contain patient information.
  • Strong verbal communication skills for positive interaction with providers, staff and patients required.
  • Able to follow written and verbal instructions/directions required.
  • Health Insurance Portability and Accountability Act (HIPAA) understanding.

Physical Requirements
Weight Demands
  • Medium Work - Exerting up to 50 pounds of force.

Physical Activity
  • Occasionally Performed (1%-33%):
    • Climbing
    • Crawling
    • Kneeling
    • Sitting
  • Frequently Performed (34%-66%):
    • Balancing
    • Carrying
    • Crouching
    • Distinguish colors
    • Keyboarding/typing
    • Lifting
    • Pulling/Pushing
    • Repetitive Motions
    • Stooping/bending
    • Twisting
  • Constantly Performed (67%-100%):
    • Grasping
    • Hearing
    • Reaching
    • Seeing/Visual
    • Speaking/talking
    • Standing (Floor Only)
    • Walking (Floor Only)
    • Sitting (Phone Only)

Job Hazards
  • Not Related:
    • Electrical Shock/Static
    • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Rare (1%-33%):
    • Radiation Alpha, Beta and Gamma (particles such as X-ray, C at Scan, Gamma Knife, etc)
  • Occasionally (34%-66%):
    • Equipment/Machinery/Tools
    • Explosives (pressurized gas)
    • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Frequent (67%-100%):
    • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
    • Chemical agents (Toxic, Corrosive, Flammable, Latex)
    • Mechanical moving parts/vibrations

About Methodist:
Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.
Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.

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