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Pharmacy Resolution Specialist Jobs (NOW HIRING)

Walgreens

Specialist Resolution Team

Deerfield, IL · On-site

... Resolution Team phone line as well as via written inquiries. * Reviews requests for same day ... At least 2 years of experience in Specialty Pharmacy Operations (call center/customer service work ...

Curant Health

Pharmacy Supervisor

Smyrna, GA · On-site

$64.75 - $76.25/hr

Operates as a resolution specialist for all unusual issues with the Pharmacy Department and Shipping departments. * Active as a leader in the company, and an advocate for the department as a whole.

Curant Health

Pharmacy Supervisor

Smyrna, GA · On-site

$64.75 - $76.25/hr

Operates as a resolution specialist for all unusual issues with the Pharmacy Department and Shipping departments. * Active as a leader in the company, and an advocate for the department as a whole.

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How much do pharmacy resolution specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for pharmacy resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a pharmacy resolution specialist?

A Pharmacy Resolution Specialist is responsible for resolving issues related to pharmacy claims, insurance coverage, and medication approvals. They work with healthcare providers, insurance companies, and patients to ensure prescriptions are processed correctly and efficiently. Their duties may include investigating claim denials, communicating coverage options, and troubleshooting billing discrepancies. Strong problem-solving skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a pharmacy resolution specialist?

To thrive as a Pharmacy Resolution Specialist, you need a solid understanding of pharmacy operations, claims processing, and healthcare terminology, often supported by relevant experience or a pharmacy technician certification. Familiarity with pharmacy management software, insurance claim systems, and HIPAA compliance is typically required. Strong analytical skills, effective communication, and attention to detail are valuable soft skills for resolving complex issues efficiently. These abilities help ensure timely and accurate resolution of pharmacy-related concerns, directly impacting patient satisfaction and healthcare service quality.

What are the typical challenges faced by pharmacy resolution specialists in their daily work?

Pharmacy Resolution Specialists often encounter challenges such as navigating complex insurance claims, coordinating with multiple stakeholders (patients, pharmacists, insurers), and investigating discrepancies in medication authorizations. Balancing high call or case volumes while ensuring accuracy and compliance with healthcare regulations is another common aspect of the role. Successful specialists view these challenges as opportunities to problem-solve, improve processes, and enhance the patient experience. Supportive teams and ongoing training are typically provided to help you manage these demands effectively.

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Pharmacy Resolution Specialist jobs near you
Infographic showing various Pharmacy Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Patient Liability Resolution Specialist CBO

Huntsville Hospital Health System

Madison, AL

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Huntsville Hospital Health System rating

6.2

Company rating: 6.2 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

699th of 898 rated healthcare providers

Job description

The Patient Liability Resolution Specialist is responsible for reviewing, analyzing, and resolving patient account issues to support accurate and timely account resolution. This position provides prompt, accurate, and courteous assistance to patients, families, guarantors, attorneys, insurance carriers, and internal departments regarding account inquiries. Working collaboratively with internal departments, the Patient Liability Resolution Specialist applies critical thinking skills to resolve complex account issues while maintaining compliance with organizational policies and supporting revenue cycle performance.


Minimum Knowledge, Skills and Experience required:

  • General application knowledge of EXCEL and WORD.
  • Proven applicable experience working in an environment that utilizes electronic billing, internal report archives, and tools for applicable database management strongly preferred.
  • 1 to year working experience of Hospital or Physician office billing and collection processes including customer service, billing, and follow-up processes strongly preferred.
  • Proven applicable experience of preparing complex correspondence to resolve accounts
  • Effective communication skills verbally and written with internal Hospital departments, Physician Offices, Patient, and Insurance payors strongly preferred.
  • Must be able to effectively manage a large volume of accounts while maintaining a high accuracy and positive outcomes.

 

Education: 

  • High school diploma or GED

Build your career with us

At Huntsville Hospital, Huntsville Hospital for Women & Children and Madison Hospital, you’ll find meaningful work, supportive teams and opportunities to grow within a locally governed, nonprofit health system committed to the communities we serve. Our workplace culture has earned national recognition, including Newsweek’s America’s Greatest Workplaces in Health Care 2026 and Forbes’ America’s Best-in-State Employers 2025.
Huntsville Hospital is the region’s primary referral center for advanced and specialty care, home to a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU and North Alabama’s Level I Trauma Center. Together, our three Madison County hospitals have 971 licensed beds and offer career opportunities across a wide range of specialties and care settings.
Employees have access to continuing education, Shared Governance, Clinical Ladder, Nurse Residency, tuition assistance, child care, wellness resources, an on-site employee pharmacy and health clinic, and more. We are proud to be an equal opportunity employer and a partner in the U.S. Army Partnership for Your Success (PaYS) Program.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

Learn more about Huntsville Hospital Health System:

  • Careers: https://careers.hhsys.org/careers-home
  • Benefits: https://careers.hhsys.org/why-hh-health/benefits/benefits-at-huntsville-hospital/
  • Education & Professional Development: https://www.huntsvillehospital.org/education
  • Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al

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