Pharmacy Refill Authorization Jobs (NOW HIRING)

Remote, Texas-focused sourcing - candidates located in the Dallas, Austin, San Antonio hubs are preferred; HM is willing to consider strong candidates from other Texas locations.
The Pharmacy Technician is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response. This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.
Required Skills and Qualifications
Strong verbal communication and professional phone etiquette.
Ability to speak confidently with physician office staff and healthcare professionals.
Basic computer proficiency and ability to navigate multiple systems simultaneously.
Strong attention to detail and accurate documentation skills.
Ability to manage repetitive tasks while maintaining quality and focus.
Ability to set up computer, vpn and other applcaiton at home
Ability to work independently and as part of a team.
Preferred Qualifications
Previous experience in a call center, healthcare, pharmacy, or customer service environment.
Familiarity with prescription refill processes and medical office workflows.
Knowledge of HIPAA regulations and patient confidentiality requirements.
Performance Expectations
Meet established productivity goals for outbound call volume.
Maintain accurate and complete documentation of all interactions.
Demonstrate professionalism and courtesy during all provider office interactions.
Adhere to quality, compliance, and attendance standards.
Support team goals related to turnaround times and refill authorization completion rates
Working Conditions
Primarily sedentary work performed in a remote call-center environment.
Extensive telephone and computer use throughout the workday.
High-volume outbound calling environment requiring sustained focus and attention to detail.
WFH Expectations include
Workspace must be in a room with a lock
Workspace must be free of outside noise
Potential candidate should ensure any children or other caretaking requirements are managed during shift
Duties
Work a designated outbound call queue focused on prescription refill renewal requests.
Contact physician offices, clinics, and authorized medical staff to obtain verbal refill authorizations.
Clearly communicate prescription details and refill requests to provider offices.
Accurately document call outcomes and authorization information in company systems.
Follow established call scripts, workflows, and compliance guidelines.
Escalate complex cases or concerns to designated pharmacy personnel or supervisors.
Maintain productivity and quality standards while working through assigned workloads.
Identify and document barriers to obtaining refill approvals.
Ensure all patient and provider information is handled in accordance with HIPAA and company policies.
Participate in training sessions, team meetings, and coaching opportunities as required.
Experience
Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.
Education
Verifiable High School diploma or GED is required.
PTCB Certificate
Texas State License for Pharmacy
Call Volume
Target: Approximately 100 outbound calls per day
Average call length: 3.5-4 minutes
Calls primarily involve:
Physician offices
Clinic staff
Prescription refill authorization requests
Voicemail outreach
Queue Size
Current queue contains roughly 10,000 orders
Significant workload available
Strong need for productivity and urgency
Training
Extremely short ramp-up
Approximately one day of training
Single queue/function
Candidates expected to become productive quickly
Team Info:
Lead support available
Team resources available for escalations and questions
Candidates need to be self-starters
Top Three Skills
1. High-Volume Outbound Call Center Experience
Required Depth
Minimum 1 year
Comfortable making 100+ outbound calls daily
Strong phone presence
2. Pharmacy / Refill Authorization Experience
Required Depth
Prescription refill workflow exposure
Physician office communication
Pharmacy operations knowledge
3. Self-Sufficiency in a Remote Environment
Required Depth
Ability to work independently
Comfort troubleshooting technology
Ability to set up workstations and equipment
Notes:
Primary schedule:
Monday-Friday
8:00 AM-4:30 PM CST
Limited flexibility available but 8:00 AM CST is the earliest permissible start time.
Fully remote (never coming onsite)
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status