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Pharmacy Operations Representative Jobs (NOW HIRING)

CVS Health

AVP, Pharmacy Operations & Strategy

Hartford, CT · Remote

$130K - $172K/yr

Prepare materials and represent Aetna Pharmacy for VP+ level and executive updates including ... Deep understanding of health plan and PBM operational dynamics, including pharmacy financial ...

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Pharmacy Operations Representative information

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How much do pharmacy operations representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for pharmacy operations representative in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What are Pharmacy Operations Representatives?

Pharmacy Operations Representatives are professionals who support the daily operations within a pharmacy, often working for pharmacy benefit managers, insurance companies, or large healthcare organizations. They handle tasks such as processing prescription orders, resolving issues with insurance claims, communicating with pharmacies and healthcare providers, and ensuring compliance with regulations. Their role is crucial in making sure patients receive their medications accurately and on time. Pharmacy Operations Representatives must have strong organizational, communication, and problem-solving skills, as they often act as a liaison between multiple stakeholders.

What is the difference between Pharmacy Operations Representative vs Pharmacy Technician?

AspectPharmacy Operations RepresentativePharmacy Technician
CredentialsHigh school diploma; sometimes certification or training in pharmacy operationsHigh school diploma; certification or registration often required
Work EnvironmentOffice settings, customer service, administrative tasksPharmacy settings, assisting pharmacists, preparing medications
Employer & Industry UsageHealthcare providers, insurance companies, pharmacy chainsRetail pharmacies, hospitals, clinics
Common Search & ComparisonCustomer service, administrative roles in pharmacyMedication preparation, pharmacy support tasks

The Pharmacy Operations Representative primarily handles administrative and customer service tasks within pharmacy settings, often working in office environments. In contrast, Pharmacy Technicians focus on medication preparation and supporting pharmacists in retail or hospital pharmacies. While both roles require related certifications and work within the healthcare industry, their daily responsibilities and work environments differ significantly.

What are some common challenges faced by Pharmacy Operations Representatives, and how can they be managed?

Pharmacy Operations Representatives often encounter challenges such as handling high call volumes, managing complex prescription processing, and ensuring compliance with pharmacy regulations. Staying organized and utilizing available workflow tools can help manage these demands efficiently. Additionally, effective communication with pharmacists, insurance providers, and patients is essential to resolve issues quickly and maintain a positive experience. Ongoing training and support from the team also play a vital role in overcoming these challenges.

What are the key skills and qualifications needed to thrive as a Pharmacy Operations Representative, and why are they important?

To thrive as a Pharmacy Operations Representative, you need a solid understanding of pharmacy practices, attention to detail, and often a high school diploma or equivalent, with some employers preferring pharmacy technician certification. Familiarity with pharmacy management systems, prescription processing software, and insurance claim platforms is typically required. Strong communication, organizational skills, and the ability to multitask are crucial soft skills for effectively assisting patients and collaborating with pharmacy staff. These skills ensure accurate prescription processing, regulatory compliance, and a high level of customer service in a fast-paced pharmacy environment.
More about Pharmacy Operations Representative jobs
What job categories do people searching Pharmacy Operations Representative jobs look for? The top searched job categories for Pharmacy Operations Representative jobs are:
Pharmacy Operations Representative jobs near you
Infographic showing various Pharmacy Operations Representative job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, 44% Part Time, and 6% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Pharmacy Manager, Pharmacy Practice & Fulfillment Operations

CareTria

Charlestown, IN • On-site

$155K - $185K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Overview
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the Caretria Team!
Sign on Bonus : $10,000.00
POSITION SUMMARY
The Pharmacy Manager, Pharmacy Practice & Operations is a key leadership role responsible for overseeing pharmacy operations, ensuring regulatory compliance, and driving excellence in clinical practice. The role goes beyond the traditional Pharmacist in Charge by integrating operational execution, team leadership, and strategic alignment with organizational goals.
Responsibilities
KEY RESPONSIBILITIES:
  • Lead daily pharmacy operations with a focus on safety, accuracy, and efficiency.
  • Ensure compliance with all federal, state, and local regulations, including Board of Pharmacy requirements.
  • Serve as the designated Pharmacist in Charge (PIC), maintaining licensure and regulatory standards.
  • Collaborate with cross-functional teams to optimize fulfillment workflows and inventory management.
  • Mentor and develop pharmacists and pharmacy technicians, fostering a culture of accountability and continuous improvement.
  • Implement and monitor quality assurance programs to ensure high standards of patient care and fulfillment accuracy.
  • Support strategic initiatives that enhance pharmacy services, operational scalability, and customer satisfaction.
  • Act as a liaison between pharmacy operations and corporate leadership, contributing insights and recommendations.

POSITION RESPONSIBILITIES:
  • Additional Responsibilities including Patient Management.
  • Establish and manage delivery services for all patients.
  • Develop and maintain clinical monitoring programs for all therapies, patients, and accreditation programs as appropriate.
  • Coordinate start of care with nurse/physician.
  • Participate with nurses and physicians in the development and revision of patient plans of care.
  • Participate in multidisciplinary patient care conferences.
  • Participating in the Strategic Improvement Plan (Performance Improvement Plan).
  • Perform other duties as assigned.

The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
MINIMUM JOB REQUIREMENTS
  • Bachelor's degree in pharmacy, information technology, engineering, or related field; equivalent experience accepted.
  • Minimum 5 years of experience in pharmacy operations, informatics, or automation systems management.
  • Proven success coordinating technology initiatives in a regulated pharmacy fulfillment environment.
  • Experience supporting pharmacy management systems (e.g., Epic, EnterpriseRx, PioneerRx, Parata, ScriptPro, or similar).
  • Demonstrated ability to coordinate cross-functional teams and manage multiple complex projects simultaneously.
  • Travel to alternate pharmacy sites, conferences, and meetings as needed, typically <20%

PREFERRED QUALIFICATIONS
  • PharmD and licensure in Indiana preferred but not required.
  • Experience with automation, robotics, IVR, or warehouse systems integration in mail-order or specialty pharmacy settings.
  • Familiarity with HL7, SQL, API integrations, and reporting tools.
  • Project Management certification (PMP, Agile, or equivalent) or Pharmacy Informatics certification a plus.

KNOWLEDGE, SKILLS & ABILITIES:
  • Deep understanding of pharmacy workflows, dispensing systems, and automation technology.
  • Excellent stakeholder management and communication skills across technical and operational domains.
  • Strong analytical and problem-solving abilities with data-driven decision-making mindset.
  • Proficiency in Microsoft Office, inventory systems, and reporting platforms.
  • Ability to thrive in a fast-paced environment with multiple concurrent priorities.
  • Demonstrated leadership and mentoring skills.

PHYSICAL DEMANDS:
  • Noise and/or vibrations exposure
  • Reaching (overhead), handling, and feeling
  • Lift, carry, and move up to 50 pounds
  • Stand and sit for prolonged periods of time
  • Occasionally stoop, kneel, and crouch

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
#INKMW
The expected base pay range for this position is $155K-$185K. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.
CareTria is an Equal Opportunity Employer.

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