ZipRecruiter

Log In

1

Pharmacy Customer Service Jobs (NOW HIRING)

Phenom People

Pharmacy Customer Service Associate

Dallas, TX · On-site

$14.50 - $19.75/hr

Pharmacy Customer Service Associate Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule ...

Phenom People

Pharmacy Customer Service Associate

Tulsa, OK · On-site

$12.50 - $17.25/hr

Pharmacy Customer Service Associate Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule ...

Phenom People

Pharmacy Customer Service Associate

Niles, OH · On-site

$12.50 - $17.50/hr

Pharmacy Customer Service Associate Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule ...

Phenom People

Pharmacy Customer Service Associate

Auburn, ME · On-site

$15.50 - $21.50/hr

Pharmacy Customer Service Associate Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule ...

previous pagenext page

Showing results 21-40

All JobsHealthcare JobsMedical Specialists JobsPharmacy Technician JobsPharmacy Customer Service Jobs

Pharmacy Customer Service information

See salary details

$16

$18

$20

How much do pharmacy customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for pharmacy customer service in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $18.75 per hour, depending on experience, location, and employer.

What is a pharmacy customer service representative?

Pharmacy Customer Service jobs involve assisting customers with their prescriptions, answering questions about medications, processing payments, and helping resolve any issues related to pharmacy services. Employees in these roles often work at the front counter or over the phone, providing support to both pharmacists and customers. They must have strong communication skills, attention to detail, and a good understanding of pharmacy operations and confidentiality requirements. These positions are crucial for ensuring customers have a positive experience and receive accurate information regarding their medications.

What are the key skills and qualifications needed to thrive as a pharmacy customer service representative?

To thrive as a Pharmacy Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of pharmacy operations, often supported by a high school diploma and on-the-job training. Familiarity with pharmacy management systems, point-of-sale (POS) software, and sometimes pharmacy technician certification is beneficial. Excellent interpersonal skills, patience, and the ability to handle sensitive information confidentially help you excel in customer interactions. These skills ensure accurate service, build customer trust, and support the smooth functioning of the pharmacy environment.

What are some common challenges faced by pharmacy customer service representatives, and how can they be managed effectively?

Pharmacy Customer Service representatives often encounter challenges such as handling high call volumes, addressing sensitive health-related inquiries, and managing prescription issues or insurance questions. Managing these challenges effectively requires strong communication skills, empathy, and the ability to stay organized under pressure. Many pharmacies provide ongoing training and support to help representatives stay updated on procedures and regulations, and collaboration with pharmacists and technicians is encouraged to resolve complex situations quickly. Building a solid knowledge base and maintaining a customer-focused attitude are key to success in this role.

What is the difference between Pharmacy Customer Service vs Pharmacy Technician?

AspectPharmacy Customer ServicePharmacy Technician
CredentialsHigh school diploma or equivalent; customer service skillsCertification or license often required; pharmacy technician certification
Work EnvironmentCustomer-facing, retail or pharmacy settingsAssists pharmacists in pharmacy settings, often behind the counter
Job ResponsibilitiesAssisting customers, answering questions, processing prescriptionsPreparing medications, managing inventory, verifying prescriptions
Industry UsageCommonly employed in retail pharmacies, hospitals, clinicsEssential role in pharmacy operations, often working closely with pharmacists

While both roles are vital in pharmacy settings, Pharmacy Customer Service focuses on assisting customers and handling inquiries, whereas Pharmacy Technicians perform technical tasks like medication preparation and prescription management. Understanding these differences helps job seekers identify the right career path in the pharmacy industry.

More about Pharmacy Customer Service jobs

What cities are hiring for Pharmacy Customer Service jobs?

Cities with the most Pharmacy Customer Service job openings:

What are the most commonly searched types of Pharmacy Customer Service jobs?

The most popular types of Pharmacy Customer Service jobs are:

What states have the most Pharmacy Customer Service jobs?

States with the most job openings for Pharmacy Customer Service jobs include:

What are popular job titles related to Pharmacy Customer Service jobs?

For Pharmacy Customer Service jobs, the most frequently searched job titles are:

Pharmacy Customer Service jobs near you
Infographic showing various Pharmacy Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,666 per year, or $18.6 per hour.

Customer Service Specialist/Pharmacy Technician

Ridgefield Park, NJ • Remote

SpecialtyRx
Pharmaceutical Product Wholesalers
Learn more about SpecialtyRxexternal

$17 - $19/hr

Full-time

Posted 26 days ago

SpecialtyRx rating

6.4

Company rating: 6.4 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Long Term Care Pharmacy seeks CUSTOMER SERVICE/PHARMACY TECHNICIAN TO JOIN OUR TEAM!

SpecialtyRx is an innovative, full-service pharmacy who partners with subacute and long-term care facilities throughout the United States, transforming drug care by facilitating the complete medication dispensing process.

Under general supervision of a Data Entry Manager and/or Supervisor, and in accordance with local, state, federal and company laws and regulations ensure delivery of excellent customer service through fast, professional and accurate communication.

Responsibilities:
  • Perform duties assigned by the Data Entry Manager and/or Supervisor.
  • Answer phones to respond to orders, re-orders and general customer inquiries.
  • Handle and resolve client Facilities complaints and inquires in timely manner.
  • Triage incoming faxes promptly and accurately by facility/department and in accordance with cutoff times.
  • Place outbound calls to facilities to clarify orders as needed.

Qualifications:
  • MUST BE a Registered Pharmacy Technician in the state of NJ.
  • Previous experience in pharmacy customer service.
  • LTC pharmacy experience preferred.
  • Hospital or Retail pharmacy experience a plus.
  • Knowledge of Brand Name / Generic medications a plus.

EEO Statement:
Specialty Rx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.

EO/Minorities/Females/Disabled/Veterans

Please apply here https://secure3.saashr.com/ta/s6337.careers?CareersSearch

What SpecialtyRx employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom