ZipRecruiter

Log In

1

Pharmaceutical Help Desk Jobs (NOW HIRING)

ARL Bio Pharma

IT Specialist

Oklahoma City, OK

$26 - $32/hr

Our laboratory works with pharmaceutical companies, compounding and hospital pharmacies, drug ... Administer help desk software * Identify and escalate situations requiring urgent attention * Track ...

AIDS Healthcare Foundation

Front Desk Clerk

Los Angeles, CA · On-site

$15 - $18.50/hr

You'll also occasionally help in our small retail marketplace.. A front desk clerk enhances the ... Through our healthcare centers, pharmacies, health plan, research and other activities, AHF ...

Hiring USA

Be Seen First

Service Desk Engineer, Tier 2/3

South Brunswick, NJ · On-site

$60K - $62K/yr

MSP Client provides managed IT and security services to life sciences, pharmaceutical, healthcare, and biotech organizations across the tri-state area. We work under a flat-rate model, which means we ...

The Trade Desk, Inc.

Product Manager II

Manhattan, NY · On-site

By making it more transparent, effective, and responsible, we help support trusted journalism ... Desk's Pharma vertical. You bring deep, firsthand knowledge of how pharmaceutical brands plan, buy ...

Johnson Controls

Operations Analyst

Aurora, CO · On-site

$23.08 - $30/hr

... care, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years ... Service Desk or Help Desk Support * Monitoring Center Operations * Security Monitoring * NOC ...

Johnson Controls

Operations Analyst

Aurora, CO · On-site

$23.08 - $30/hr

... care, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years ... Service Desk or Help Desk Support * Monitoring Center Operations * Security Monitoring * NOC ...

Tria Health

Clinical Pharmacist I

Kansas City, MO · On-site

$115K - $138K/yr

Answer incoming Help Desk calls. * Work in other functional areas to cover absences or relief, to ... Pharm D, Registered Pharmacist (license in good standing) * Highly Desired: Residency and/or ...

previous page

Showing results 41-60

All JobsHealthcare JobsMedical Specialists JobsClinical Pharmacist JobsPharmaceutical Help Desk Jobs

Pharmaceutical Help Desk information

See salary details

$12

$23

$33

How much do pharmaceutical help desk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for pharmaceutical help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a pharmaceutical help desk?

A Pharmaceutical Help Desk is a support service that assists healthcare professionals, pharmacies, and sometimes patients with questions related to medications, insurance claims, prior authorizations, and pharmacy software systems. Staffed by specialists knowledgeable in pharmaceuticals and healthcare processes, the help desk provides guidance on prescription issues, formulary information, and troubleshooting. This service ensures smooth communication between pharmacies, insurance providers, and healthcare providers, helping resolve issues efficiently and ensuring patients receive their medications without unnecessary delays.

What are the key skills and qualifications needed to thrive as a pharmaceutical help desk professional?

To thrive as a Pharmaceutical Help Desk professional, you need a foundational understanding of pharmaceuticals, customer service experience, and often a background in pharmacy or healthcare. Familiarity with pharmacy management software, ticketing systems, and sometimes certification like Pharmacy Technician (CPhT) can be valuable. Exceptional communication, problem-solving, and patience are vital soft skills for effectively assisting clients and resolving issues. These skills and qualities are crucial for ensuring accurate support, regulatory compliance, and a positive experience for patients and healthcare providers.

What are some common challenges faced by professionals working at a pharmaceutical help desk, and how can they be addressed?

Professionals at a Pharmaceutical Help Desk often encounter challenges such as handling high volumes of technical or medication-related inquiries, managing urgent requests from healthcare providers, and staying updated with constantly evolving pharmaceutical regulations. To address these, it’s important to develop strong communication and multitasking skills, utilize knowledge management systems efficiently, and participate in regular training sessions. Collaborating closely with pharmacists, IT specialists, and regulatory teams also helps ensure accurate and timely support for users.

What cities are hiring for Pharmaceutical Help Desk jobs?

Cities with the most Pharmaceutical Help Desk job openings:

What states have the most Pharmaceutical Help Desk jobs?

States with the most job openings for Pharmaceutical Help Desk jobs include:

What are popular job titles related to Pharmaceutical Help Desk jobs?

For Pharmaceutical Help Desk jobs, the most frequently searched job titles are:

IT Specialist

Oklahoma City, OK

ARL Bio Pharma
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees
Learn more about ARL Bio Pharmaexternal

$26 - $32/hr

Full-time

Retirement

Re-posted 10 days ago

Job description

Information Technology Specialist
Position Summary...
Join a company where you can make a difference from day one and help make the world a better and safer place. ARL Bio Pharma provides analytical and microbiological testing for the pharmaceutical industry and is the most respected name in our industry. Our laboratory works with pharmaceutical companies, compounding and hospital pharmacies, drug manufacturers, and raw material suppliers bringing excellence to pharmaceutical sciences and making pharmaceuticals safer. Our Information Technology Team plays a key and pivotal role in everything we do. Join a tight-knit, collaborative team and make a difference!
The IT Specialist provides user support and customer service on company-supported computer applications and platforms and troubleshoots problems and advises on the appropriate action, adheres to and supports company cyber security policies and participates in the creation and completion of IT related projects.
The position is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. This position may regularly requires long hours and frequent weekend work.
Some highlights...
  • Great Benefits. 100% paid by the Company
  • Excellent Work/Life Balance
  • Fantastic work environment
  • 401K Retirement with Company Match
  • Free Lunch every day
This is a safety sensitive position... as defined by state and federal laws that will require repairing, maintaining or monitoring the performance or operation of any safety equipment, laboratory equipment, machinery, laboratory process, or manufacturing process, the malfunction or disruption of which could result in injury or property damage. As a "safety sensitive" classification, you will be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana.
Essential Functions...
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise the user on appropriate action
  • Administer help desk software
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Actively participates in IT related projects that fall outside the scope of held desk tickets
  • Inform management of recurring problems
  • Stay current with system information, changes, and updates
Position Requirements...
  • CompTIA A+ Certified preferred
  • Cisco CCNA or CompTIA Net+ Preferred
  • CompTIA Security+ or similar preferred
  • Working knowledge of fundamental operations of relevant software, hardware, and other equipment
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing help desk support
  • Effective oral and written communication skills
Work Environment...

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands...
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
AAP/EEO Statement
ARL Bio Pharma, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics or any other characteristic protected by state, federal, or local law. ARL Bio Pharma, Inc. expressly prohibits any form of workplace harassment based on race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics or any other characteristic protected by state, federal, or local law. Improper interference with the ability of ARL Bio Pharma, Inc. employees to perform their job duties may result in discipline up to and including discharge. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics.
​

Apply