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Pharmaceutical Customer Help Desk Jobs (NOW HIRING)

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

They must also be customer-oriented and composed? to deal with demanding customers. HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off-site employees.

Planet Depos LLC

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

They must also be customer-oriented and composed? to deal with demanding customers. HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off-site employees.

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

They must also be customer-oriented and composed? to deal with demanding customers. HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off-site employees.

Recruit Up, LLC

Help Desk Manager

Duluth, GA

Customer tickets are currently triaged by our Quality Assurance/Regulatory Affairs (QARA) team ... Experience in a medical device or pharmaceutical environment. * Experience operating in a regulated ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

They must also be customer-oriented and composed? to deal with demanding customers. HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off-site employees.

STI

Help Desk

Trenton, NJ · On-site

$20 - $27/hr

... help desk support to all customers and users. • Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... customer service in a courteous and professional manner 2 Ability to generate detailed and accurate ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

... customer base including fortune 100 companies and most state and federal agencies such as State of ... We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3 ...

Apex Systems

Help Desk

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Ensure customer satisfaction through communication and problem-solving skills. * Deliver basic help desk functions and technical support services. * Assist internal employees with technology-related ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Maintain a high level of customer satisfaction through clear communication and timely resolution ...

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Maintain a high level of customer satisfaction through clear communication and timely resolution ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Maintain a high level of customer satisfaction through clear communication and timely resolution ...

FLEXTECS LLC

Help Desk

Atlanta, GA · On-site

$18.50 - $25.25/hr

Position Summary The Help Desk Analyst serves as the primary point of contact for technical support requests and is responsible for delivering exceptional customer service to employees across the ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Exempt Position Summary The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support ...

CPM Holdings, Inc

Help Desk Manager

Waterloo, IA · On-site

Exempt Position Summary The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support ...

Dakota Supply Group

Help Desk Manager

Fargo, ND · On-site

$83K - $139K/yr

DSG is a people-centric, customer-obsessed, and growth-focused wholesale distributor. With over 130 ... Oversee daily help desk operations, including ticket intake, prioritization, triage, assignment ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support ...

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Pharmaceutical Customer Help Desk information

See salary details

$12

$19

$27

How much do pharmaceutical customer help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for pharmaceutical customer help desk in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are popular job titles related to Pharmaceutical Customer Help Desk jobs?

For Pharmaceutical Customer Help Desk jobs, the most frequently searched job titles are:

Tier 1 Helpdesk Technician

Silver Spring, MD • On-site

EXECUTIVE 1 HOLDING COMPANY
51 - 200 employees
Learn more about EXECUTIVE 1 HOLDING COMPANYexternal

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer.

Help Desk Technicians provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email and web/intranet. Help Desk Technicians use remote assistance to assist customers if the customers PC is connected to the network. Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Technicians research questions using available information resources, including an IT Help Desk knowledge base.

Help Desk Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.

Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Technicians work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors. During the training period, agents are expected on-site for an 8-hour shift, Monday through Friday, between the hours of 7:00 AM and 5:30 PM. After training is completed, a permanent schedule will be assigned based on the operational needs of the Help Desk. Technicians work on site and may be eligible for some remote work if approved by the Help Desk Manager and supervisors.

Job Requirements:

  •  Demonstrate the core competencies of communication, teamwork, adaptability, innovative outlook, and problem analysis.
  • Excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills.
  • Excellent problem-solving skills and a broad understanding of relationships between hardware and applications are necessary.
  • Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10.
  • Professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a environment with dynamic priorities are needed to perform the job duties.
  • Must be able to obtain Public Trust security clearance.
  • Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.

Education Requirements:

  • Help Desk Technicians should have a HS Diploma or GED. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) and/or CompTIA A+ certification(s) preferred.

Benefits:

  • Medical, Dental, and Vision Coverage
  • PTO
  • 401(k) Matching

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