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Pharmaceutical Customer Help Desk Jobs (NOW HIRING)

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

Our client is seeking candidates for a Help Desk Technician to support a DoD customer in Orlando, FL. Qualified candidates must have an active DoD Secret clearance. The Help Desk Technician shall ...

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Metro ITS is seeking a motivated, customer-focused, and technically curious Help Desk Technician to join our 24x7x365 Tier 1 Help Desk team. We are looking for candidates with strong problem-solving ...

Help Desk Administrator

Orlando, FL · On-site

$50K - $91K/yr

Everything we do is built on a commitment to do the right thing for our customers, our people, and ... The help desk specialist will be responsible for logging all calls in the ticketing system and ...

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

Help Desk Technician Duration: 12 Months Location: Nashville, TN Required/desired skills ... the customer, ask good questions, and work through problems logically. *) Research unfamiliar ...

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Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

Help Desk Analysts II are expected to be highly customer-service oriented, proactive in anticipating and resolving problems, and focused on maximizing the efficient use of computer resources. The ...

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work ... This role supports users across a child welfare technology environment and requires strong customer ...

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

Help Desk Analysts II are expected to be highly customer-service oriented, proactive in anticipating and resolving problems, and focused on maximizing the efficient use of computer resources. The ...

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

Researches, responds, and tracks all incoming calls and provides effective customer service. 50% * Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system ...

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

Help Desk ManagerThis position is part of a proposal submission and is contingent upon contract ... leadership and customer service skillsU.S. citizenship and ability to obtain DHS Suitability ...

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. * The Help Desk Lead is required to be onsite at the Fairchild Building in ...

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

Help Desk Analysts II are expected to be highly customer-service oriented, proactive in anticipating and resolving problems, and focused on maximizing the efficient use of computer resources. The ...

This is an entry-level role with full training provided by our internal team - no prior Help Desk experience is required, just strong customer service instincts and a willingness to learn. Job ...

Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... Maintain a courteous, customer-service approach to users and ensure efficient resolution of Tier I ...

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Researches, responds, and tracks all incoming calls and provides effective customer service. 50% * Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system ...

Showing results 41-60

Pharmaceutical Customer Help Desk information

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$12

$19

$27

How much do pharmaceutical customer help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for pharmaceutical customer help desk in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are popular job titles related to Pharmaceutical Customer Help Desk jobs?

For Pharmaceutical Customer Help Desk jobs, the most frequently searched job titles are:

Help Desk Technician

Orlando, FL • On-site

$18.75 - $25.25/hr

Full-time

Posted 4 days ago


Job description

Our client is seeking candidates for a Help Desk Technician to support a DoD customer in Orlando, FL. Qualified candidates must have an active DoD Secret clearance. The Help Desk Technician shall provide phone and onsite support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on the Unclassified (NIPRNet) and Classified (SIPRNet) networks. 

Responsibilities:

  • Meet established service level metrics for call response, technical support, and customer service
  • Input trouble calls into the ticket tracking system. Ensure all relevant information is gathered and documented
  • Resolve trouble calls; in person at the help desk, over phone, and/or through email
  • Analyze and resolve trouble tickets utilizing tools such as remote desktop
  • Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual
  • Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner
  • Assign Trusted Agents (TA’s) responsible for issuing alternate tokens to HQ personnel when required
  • Fully document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable
  • Maintain existing and when required create new SOPs in support of this objective for common Help Desk processes and activities. 

Requirements:

  • Active DoD Secret Security Clearance
  • A+ Certification

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