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Pharmaceutical Help Desk Jobs (NOW HIRING)

DataNet IT

Help Desk / IT Support Analyst

Boulder, CO · On-site

... an Help Desk\/ IT Support Analyst to provide hands\-on IT and end\-user support in a ... Experience working in a pharmaceutical, biotechnology, healthcare, or other regulated environment ...

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

... pharmaceuticals, and electric vehicle & industrial verticals. Position Summary Service Desk ... Excellence-Administrator supports Service Desk operations, Microsoft Intune administration ...

Arine, Inc.

Support Desk Manager

... Pharmacist Platform and related systems. You'll lead and develop the Support Desk Analyst team ... Develop and maintain FAQs, self-help documentation, user manuals, and knowledge base content.

ARL Bio Pharma

IT Specialist

Oklahoma City, OK · On-site

... help desk software • Identify and escalate situations requiring urgent attention • Track and ... Provides analytical and microbiological testing for the pharmaceutical industry. Founded in 1994 ...

ARL Bio Pharma

IT Specialist

Oklahoma City, OK · On-site

... help desk software • Identify and escalate situations requiring urgent attention • Track and ... Provides analytical and microbiological testing for the pharmaceutical industry. Founded in 1994 ...

Atlas Search

Be Seen First

Pharmacist

Queens, NY · On-site

$80 - $85/hr

Pharmacist - Hospital Contract Role Pay: $80-$85hour Location: Queens, NY Duration: 3-month ... Data Scientists, Help Desk/Desktop Support, Systems Administrators/Engineers, Network ...

New

Axogen

Helpdesk Support Technician

Vandalia, OH

$18.75 - $25.50/hr

... Help Desk technician or Network Administration role * College degree with a major in Computer ... Knowledge of the Pharmaceutical Industry or Regulated Industry a plus * Experience working in a ...

Axogen

Helpdesk Support Technician

Vandalia, OH · On-site

$18.75 - $25.50/hr

Knowledge of the Pharmaceutical Industry or Regulated Industry a plus * Experience working in a ... Receives and works on break/fix requests from the Help Desk. Sends Users replacement systems and ...

Axogen

Helpdesk Support Technician

Vandalia, OH · On-site

$18.75 - $25.50/hr

Knowledge of the Pharmaceutical Industry or Regulated Industry a plus * Experience working in a ... Receives and works on break/fix requests from the Help Desk. Sends Users replacement systems and ...

ARL

IT Specialist

Oklahoma City, OK · On-site

$26 - $32/hr

Our laboratory works with pharmaceutical companies, compounding and hospital pharmacies, drug ... Administer help desk software * Identify and escalate situations requiring urgent attention * Track ...

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Pharmaceutical Help Desk information

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$33

How much do pharmaceutical help desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for pharmaceutical help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a pharmaceutical help desk?

A Pharmaceutical Help Desk is a support service that assists healthcare professionals, pharmacies, and sometimes patients with questions related to medications, insurance claims, prior authorizations, and pharmacy software systems. Staffed by specialists knowledgeable in pharmaceuticals and healthcare processes, the help desk provides guidance on prescription issues, formulary information, and troubleshooting. This service ensures smooth communication between pharmacies, insurance providers, and healthcare providers, helping resolve issues efficiently and ensuring patients receive their medications without unnecessary delays.

What are the key skills and qualifications needed to thrive as a pharmaceutical help desk professional?

To thrive as a Pharmaceutical Help Desk professional, you need a foundational understanding of pharmaceuticals, customer service experience, and often a background in pharmacy or healthcare. Familiarity with pharmacy management software, ticketing systems, and sometimes certification like Pharmacy Technician (CPhT) can be valuable. Exceptional communication, problem-solving, and patience are vital soft skills for effectively assisting clients and resolving issues. These skills and qualities are crucial for ensuring accurate support, regulatory compliance, and a positive experience for patients and healthcare providers.

What are some common challenges faced by professionals working at a pharmaceutical help desk, and how can they be addressed?

Professionals at a Pharmaceutical Help Desk often encounter challenges such as handling high volumes of technical or medication-related inquiries, managing urgent requests from healthcare providers, and staying updated with constantly evolving pharmaceutical regulations. To address these, it’s important to develop strong communication and multitasking skills, utilize knowledge management systems efficiently, and participate in regular training sessions. Collaborating closely with pharmacists, IT specialists, and regulatory teams also helps ensure accurate and timely support for users.

What cities are hiring for Pharmaceutical Help Desk jobs?

Cities with the most Pharmaceutical Help Desk job openings:

What states have the most Pharmaceutical Help Desk jobs?

States with the most job openings for Pharmaceutical Help Desk jobs include:

What are popular job titles related to Pharmaceutical Help Desk jobs?

For Pharmaceutical Help Desk jobs, the most frequently searched job titles are:

Help Desk / IT Support Analyst

Boulder, CO • On-site

DataNet IT
Library and Information Services • 51 - 200 employees
Learn more about DataNet ITexternal

Full-time

Posted 25 days ago

Job description

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\n Location:<\/span><\/b> Boulder, CO - 4949 Pearl East Circle, Suite 100<\/span>\n
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\n Schedule:<\/span><\/b> Monday-Friday, 9:00 AM-5:00 PM<\/span>\n
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\n Work Arrangement:<\/span><\/b> <\/span>100% onsite, 5 days\/week<\/span><\/b>\n
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\n <\/p>\n Position Overview<\/span>\n
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We are seeking an <\/span>Help Desk\/ IT Support Analyst<\/span><\/b> to provide hands\-on IT and end\-user support in a <\/span>biopharmaceutical environment<\/span><\/b>. This role will primarily focus on desktop, application, Microsoft 365, and mobile device support, with some exposure to laboratory and IT infrastructure systems.<\/span>\n
<\/p>\n Key Responsibilities<\/span>\n
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    \n
  • Provide desk\-side and end\-user support for hardware, software, network, VoIP, and mobile devices.<\/span>\n
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  • Troubleshoot and support <\/span>Microsoft 365, Exchange Online, Active Directory, Azure, and Windows<\/span><\/b> environments.<\/span>\n
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  • Configure and troubleshoot company\-owned <\/span>iOS\/mobile devices<\/span><\/b> and enterprise applications.<\/span>\n
    <\/li>\n
  • Manage incidents and service requests through an <\/span>ITSM\/ticketing system<\/span><\/b>, meeting SLAs.<\/span>\n
    <\/li>\n
  • Support conference room AV equipment, printers, desktop imaging, application deployment, and hardware installations.<\/span>\n
    <\/li>\n
  • Assist with IT projects, application implementations, equipment decommissioning, and process improvements.<\/span>\n
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  • Create and maintain IT documentation and knowledge\-base materials.<\/span>\n
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  • Work with internal IT teams and external vendors to resolve issues and implement solutions.<\/span>\n
    <\/li>\n
  • Provide training and mentoring to end users and new helpdesk technicians.<\/span>\n
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  • Participate in an occasional weekend on\-call rotation.<\/span>\n
    <\/li>\n <\/ul>\n Required Qualifications<\/span>\n
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    • 3+ years of relevant IT\/application support experience.<\/span><\/b>\n
      <\/li>\n
    • Strong <\/span>PC\/desktop and mobile device support<\/span><\/b> experience.<\/span>\n
      <\/li>\n
    • Strong <\/span>Microsoft 365<\/span><\/b> support and troubleshooting skills.<\/span>\n
      <\/li>\n
    • Experience with <\/span>Active Directory, Azure, Exchange Online, and Windows<\/span><\/b>.<\/span>\n
      <\/li>\n
    • Experience working in a <\/span>pharmaceutical, biotechnology, healthcare, or other regulated environment<\/span><\/b> strongly preferred.<\/span>\n
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    • Excellent troubleshooting, communication, customer service, and problem\-solving skills.<\/span>\n
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    • Ability to work independently and manage multiple priorities in a fast\-paced environment.<\/span>\n
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    • Associate's or Bachelor's degree in Computer Science, IT, or equivalent experience.<\/span>\n
      <\/li>\n <\/ul>\n

      Preferred:<\/span><\/b> Experience with MDM, Automox, SmartDeploy, FreshService, Trellix, software deployment tools, and basic TCP\/IP, DNS, DHCP, VPN, and networking<\/span>\n
      <\/p>\n

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