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Pgw Customer Service Jobs (NOW HIRING)

PGW Auto Glass

Outside Sales Representative

Portland, OR · On-site

$80K - $95K/yr

... potential customers who could benefit from PGW's products or services. · Travel within the territory, utilizing time and territory management skills to promote PGW. · Collaborate with the ...

PGW Auto Glass

Outside Sales Representative

Sumner, WA · On-site

... potential customers who could benefit from PGW's products or services. · Travel within the territory, utilizing time and territory management skills to promote PGW. · Collaborate with the ...

PGW Auto Glass

Outside Sales Representative

Sumner, WA · On-site

... potential customers who could benefit from PGW's products or services. • Travel within the territory, utilizing time and territory management skills to promote PGW. • Collaborate with the ...

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How much do pgw customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for pgw customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced by PGW Customer Service representatives?

PGW Customer Service representatives often handle complex billing inquiries, service disruptions, and urgent requests from customers, which can present unique challenges. Navigating high call volumes and addressing a variety of customer concerns requires effective time management and a calm, solution-oriented approach. Additionally, representatives must stay up-to-date on company policies and energy regulations to provide accurate information and resolve issues promptly. Working through these challenges can be very rewarding, as it allows employees to make a tangible difference in customers' daily lives and contribute to the essential operation of the utility team.

What are the key skills and qualifications needed to thrive in the Pgw Customer Service position, and why are they important?

To thrive as a PGW Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and basic office applications is typically expected. Patience, empathy, and the ability to remain calm under pressure are important soft skills for effectively handling customer inquiries and concerns. These skills are essential for delivering quality service and resolving issues efficiently in a dynamic utility services environment.

What is a Pgw Customer Service job?

A PGW Customer Service job involves assisting customers with inquiries about their Philadelphia Gas Works (PGW) accounts, billing, payments, and service issues. Representatives help resolve complaints, set up new accounts, process payments, and provide information on energy services. Strong communication and problem-solving skills are essential for this role. Employees may work in a call center or customer service office to ensure customer satisfaction and compliance with company policies.

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What cities are hiring for Pgw Customer Service jobs? Cities with the most Pgw Customer Service job openings:
What states have the most Pgw Customer Service jobs? States with the most job openings for Pgw Customer Service jobs include:
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Pgw Customer Service jobs near you
Infographic showing various Pgw Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
ENERGY EFFICIENCY & EMERGING CUSTOMER PROGRAMS INTERN

ENERGY EFFICIENCY & EMERGING CUSTOMER PROGRAMS INTERN

Philadelphia Gas Works

Philadelphia, PA

Internship

Posted 8 days ago

Philadelphia Gas Works rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the greenest natural gas delivery company in the region.

Philadelphia Gas Works (PGW) is offering internships/co-ops for Computer Science students in our Information Service Governance  Department. Opportunities are available during the academic/calendar year and summer months.

The PGW Internship Program is designed for students currently enrolled FULL-TIME at an accredited college or university with a sophomore classification or above ONLY.


If you are not a full-time student, please refer to our other current employment opportunities.


Research Projects

Ongoing review of national gas energy efficiency programs.

  • Program designs
  • Targeted Measures
  • Incentive levels
  • Marketing Practices

Provide recommendations and support program for designing future EnergySense energy efficiency programs and low income weatherization programs.

Research grant opportunities and other programs in region that can support energy efficiency, and maintain a catalog of those organizations.

Review of new customer service program opportunities.

  • Research of best practices within the industry
  • Compilation of program materials
  • Program marketing and participation

Support customer service initiatives.

Data Analysis

  • Analyze program data and customer billing data to determine if energy efficiency measures are achieving savings, and make recommendations for program improvement based off analysis
  • Philadelphia demographics & PGW customer data to inform targeted marketing
  • Refining program marketing outreach databases for targeted outreach

Marketing/Communications

  • Assistance in development of communications materials, drafting newsletters and social media posts
  • Identifying key outreach partners & stakeholders
  • Analyze data from recent marketing campaigns to identify trends and inform strategy

  • Bachelor's degree in Business Administration, Public Policy, Environmental Studies, Communications, or a or other related field of study and currently enrolled in Graduate School OR currently enrolled in a Bachelor’s degree program in Business Administration, Public Policy, Environmental Studies or other related field of study as a Junior or Senior.
  • Must have strong verbal and written communication skills with the ability to effectively communicate with customers and employees.
  • Must have strong interpersonal skills with the ability to negotiate and influence others in the best interest of PGW while maintaining professional effective business relationships.
  • Be able to commit to 15-20 hours per week to the program (year-round interns);

PGW is proud to be an Equal Opportunity and Affirmative Action Employer, M/F/D/VAAP/EEO. 

Location: 800 W Montgomery Ave, Philadelphia, PA19122

 

While we appreciate all responses, only those who are uniquely qualified will be contacted. Local candidates will be given preference; interview expenses are not funded

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