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Pfs Refund Representative Jobs (NOW HIRING)

Bryan Health

Customer Service Associate

Lincoln, NE · On-site

$13.75 - $19/hr

GENERAL SUMMARY: Represents Patient Financial Services (PFS) by answering the phone and by ... send refund payments, as needed. 11. Follows Medical Center protocols in communicating and ...

Bryan Health

Customer Service Associate

Lincoln, NE · On-site

$13.75 - $19/hr

GENERAL SUMMARY: Represents Patient Financial Services (PFS) by answering the phone and by ... send refund payments, as needed. 11. Follows Medical Center protocols in communicating and ...

Bryan Health

Customer Service Associate

Lincoln, NE · On-site

$13.75 - $19/hr

GENERAL SUMMARY: Represents Patient Financial Services (PFS) by answering the phone and by ... send refund payments, as needed. 11. Follows Medical Center protocols in communicating and ...

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Pfs Refund Representative information

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How much do pfs refund representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for pfs refund representative in the United States is $25.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.85 per hour, depending on experience, location, and employer.

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Infographic showing various Pfs Refund Representative job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,483 per year, or $25.2 per hour.

Patient Financial Rep Senior - Financial Services

Irving, TX • On-site

CHRISTUS Health
Outpatient Health Care • 1 - 5K employees
Learn more about CHRISTUS Healthexternal

Full-time

Posted 25 days ago

CHRISTUS Health rating

6.7

Company rating: 6.7 out of 10

Based on 538 frontline employees who took The Breakroom Quiz

Job description

Summary:
The associate is responsible for the duties and services that are of a support nature to the Revenue Cycle division of CHRISTUS Health. The associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of this Job is to ensure account resolution and reconciliation of outstanding balances for CHRISTUS Health patient accounts. The Job works in a cooperative team environment to provide value to internal and external customers.
The associate carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health, and fully supports CHRISTUS Health's Mission, Philosophy, and core values of Dignity, Integrity, Compassion, Excellence, and Stewardship.
Responsibilities:
  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics.
  • Ensures PFS departmental quality and productivity standards are met.
  • Collects and provides patient and payor information to facilitate account resolution.
  • Responds to all types of account inquiries through written, verbal, or electronic correspondence.
  • Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers. Maintains working knowledge of all functions within the Revenue Cycle.
  • Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution.
  • Meets or exceeds customer expectations and requirements, and gains customer trust and respect.
  • Compliant with all CHRISTUS Health, payer, and government regulations.
  • Exhibits a strong working knowledge of CPT, HCPCS, and ICD-10 coding regulations and guidelines.
  • Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
  • Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
  • Must have professional and effective written and verbal communication.
  • Billing
  • Review and work on claim edits.
  • Works payor rejected claims for resubmission.
  • Works reports and billing requests.
  • Demonstrates strong knowledge of standard bill forms and filing requirements.
  • Exhibits and understanding of electronic claims editing and submission capabilities.
  • Collections
  • Collect balances due from payors ensuring proper reimbursement for all services.
  • Identifies and forwards proper account denial information to the designated departmental liaison. Dedicated efforts to ensure a proper denial resolution and timely turnaround.
  • Maintain an active knowledge of all collection requirements by payors.
  • Works collector queue daily utilizing appropriate collection system and reports.
  • Demonstrates knowledge of standard bill forms and filing requirements.
  • Identify and resolve underpayments with the appropriate follow-up activities within payor timely guidelines.
  • Identify and resolve credit balances with the appropriate follow-up activities within payor timely guidelines.
  • Identify and communicate trends impacting account resolution.
  • Cash Reconciliation
  • Ensures all payments are retrieved and posted accurately and timely through reconciliation of patient accounting system and bank statement.
  • Researches submitted cash payments by verifying patient account numbers and appropriate facilities.
  • Monitor and performs cash reconciliation to identify cash posting errors and ensures all receipts are applied and reconciles to daily bank deposit and monthly bank statements.
  • Review and post cash corrections, including resolving patient complaints and inquiries from PFS, Finance, Facilities, and Vendor Partners.
  • Resolve and Research unapplied cash, including continuous follow-up until payment identification is made for application of payment or refund.

Job Requirements:
Education/Skills
  • HS Diploma or equivalent years of experience required.
  • Post HS education preferred.

Experience
  • 3-5 years of experience preferred.
  • Experience working within a multi-facility hospital business office environment preferred.
  • College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
  • Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred.

Licenses, Registrations, or Certifications
  • None required.

Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time

What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

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