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Pets Customer Service Remote Jobs in Bothell, WA

AO Globe Life

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Remote Customer Sales Representative - Training Provided

Seattle, WA · Remote

$60K - $80K/yr

Remote Customer Sales Representative 100% Remote | United States & Canada | Full-Time | Training ... Building trust through exceptional customer service * Continuing to sharpen your skills through ...

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Vimly

Client Services Specialist

Seattle, WA · Remote

$23/hr

In this fulltime, remote role, you will serve as the first point of contact for members and ... High school diploma or equivalent. * 3-5 years of customer service experience; call center ...

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FrontStream

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Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... services including training, site builds, and event design consultation, always tied back to client ...

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Pets Customer Service Remote information

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How much do pets customer service remote jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for pets customer service remote in Bothell, WA is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Pets Customer Service Remote vs Pets Sales Associate?

AspectPets Customer Service RemotePets Sales Associate
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; sales experience preferred
Work EnvironmentRemote, home-basedIn-store or retail environment
Industry UsageCustomer support for pet products/servicesAssisting customers with pet product purchases
Job FocusHandling inquiries, resolving issues remotelyEngaging customers, promoting products in-store

Pets Customer Service Remote roles focus on providing support and resolving customer issues remotely, while Pets Sales Associates work directly with customers in retail settings to promote and sell pet products. Both roles require excellent communication skills, but differ mainly in work environment and daily tasks.

What are some common challenges faced by remote pets customer service representatives, and how can they be managed?

Remote pets customer service representatives often encounter challenges such as managing high volumes of inquiries, addressing emotionally charged situations with concerned pet owners, and maintaining effective communication without face-to-face interaction. To manage these, strong time management skills, empathy, and proficiency with digital communication tools are essential. Regular virtual team meetings and access to comprehensive product or service knowledge bases can also help remote employees stay connected and informed, ensuring they provide accurate and compassionate support.

What are the key skills and qualifications needed to thrive as a Pets Customer Service Remote representative, and why are they important?

To excel as a Pets Customer Service Remote representative, you need strong communication skills, a customer-centric mindset, and familiarity with pet care or products, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is commonly required. Patience, empathy, and problem-solving abilities help you deliver exceptional service and build rapport with pet owners. These skills are crucial for addressing customer concerns efficiently and fostering positive experiences that build brand loyalty.

What are Pets Customer Service Remote jobs?

Pets Customer Service Remote jobs involve assisting pet owners with their inquiries, orders, and concerns regarding pet products or services, all from a remote location. These roles typically require strong communication skills and knowledge of pets and related products. Employees may handle customer questions via phone, email, or chat, helping to resolve issues, process orders, or provide product recommendations. Many companies in the pet industry offer these positions to provide flexible support to their customers while allowing staff to work from home.
What job categories do people searching Pets Customer Service Remote jobs in Bothell, WA look for? The top searched job categories for Pets Customer Service Remote jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Pets Customer Service Remote jobs? Cities near Bothell, WA with the most Pets Customer Service Remote job openings:
Pets Customer Service Remote jobs near you
Engineer II, Field Service - Remote Seattle, WA

Engineer II, Field Service - Remote Seattle, WA

Thermo Fisher Scientific

Seattle, WA • On-site, Remote

$31.73 - $50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 415 frontline employees who took The Breakroom Quiz

196th of 528 rated manufacturers

Job description

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift
Job Description
Position Objective:
The GSS Field Service Engineer II (FSE) delivers advanced technical service, troubleshooting, maintenance, and customer support for laboratory instrumentation and integrated systems within assigned customer accounts. This role serves as a trusted technical advisor focused on maximizing instrument uptime, operational efficiency, and customer satisfaction through installations, repairs, preventative maintenance, calibrations, validations, and customer training.
The FSE also partners closely with customers and internal teams to resolve technical issues, support service delivery, and strengthen long-term customer relationships through proactive communication, responsiveness, and technical expertise.
Essential Functions:
  • Performs onsite installation, preventative maintenance, troubleshooting, repair, calibration, validation, and upgrade services for laboratory instrumentation and integrated systems.
  • Diagnoses and resolves complex hardware, software, electrical, mechanical, and application-related issues.
  • Delivers exceptional customer service while serving as a trusted technical advisor within assigned customer accounts.
  • Builds strong customer relationships through proactive communication, responsiveness, and understanding of customer workflows and operational needs.
  • Provides customer training and operational guidance on instrument functionality, system performance, and best practices.
  • Maintains accurate and timely service documentation, reports, and records within service management systems.
  • Collaborates with Sales, Applications, Service Management, and other cross-functional teams to resolve customer issues and support business objectives.
  • Ensures compliance with company quality standards, safety procedures, regulatory requirements, and service policies.
  • Independently manages service priorities, scheduling, territory coverage, and customer commitments within a dynamic field environment.
  • Supports escalation management and contributes to continuous improvement initiatives that enhance service delivery and customer satisfaction.
  • Utilizes strong organizational, analytical, and problem-solving skills to effectively manage multiple priorities and customer needs.
  • Travels within assigned territory to support customer sites and business operations.

Education Requirements:
  • Bachelor's degree in Biological Sciences, Engineering, or a related technical field required

Required Qualifications:
  • Strong troubleshooting and diagnostic skills involving hardware, software, integrated systems, and analytical instrumentation.
  • Strong electrical and mechanical aptitude with the ability to diagnose issues to the component level.
  • Excellent customer service, communication, interpersonal, and relationship management skills.
  • Strong organizational, time management, and problem-solving abilities.
  • Ability to independently manage priorities and work effectively in a fast-paced field environment.
  • Proficiency with Microsoft Office Suite and service management software platforms.
  • Ability to read and interpret technical documentation, schematics, and service manuals.
  • Demonstrated commitment to safety protocols, quality standards, and regulatory compliance.
  • Valid driver's license and ability to travel extensively within assigned territory.

Preferred Qualifications:
  • Master's degree preferred
  • 2-5 years of relevant field service, technical support, laboratory instrumentation, or customer-facing technical experience

Working Conditions:
  • Frequent travel required based on business needs, customer requirements, and assigned territory coverage (approximately 25-75%).
  • Works in laboratory, industrial, healthcare, and customer site environments.
  • May require extended periods of standing, lifting equipment, and performing technical service activities in laboratory settings.
  • Ability to lift up to 50 lbs and work within laboratory, industrial, and healthcare environments.
  • Must be able to safely work around chemicals, laboratory equipment, and other technical hazards while following all company safety guidelines.
  • Flexibility to support customer schedules, urgent service requests, and occasional overtime as business needs require.

Compensation and Benefits
The hourly pay range estimated for this position based in Washington is $31.73-$50.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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