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Remote Call Center Agent Jobs in Bothell, WA (NOW HIRING)

SOS International LLC

Call Agent

Seattle, WA · Remote

$17 - $22.50/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... Call Agents perform the call center supported registration process, provide applicable referrals ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

Job Summary and Responsibilities This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

Job Summary and Responsibilities This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday ...

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Remote Call Center Agent information

See Bothell, WA salary details

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How much do remote call center agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote call center agent in Bothell, WA is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $21.59 per hour, depending on experience, location, and employer.

What Does a Remote Call Center Agent Do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a Remote Call Center Agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.

What are Remote Call Center Agents?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.
More about Remote Call Center Agent jobs
What are popular job titles related to Remote Call Center Agent jobs in Bothell, WA? For Remote Call Center Agent jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Agent jobs in Bothell, WA look for? The top searched job categories for Remote Call Center Agent jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Call Center Agent jobs? Cities near Bothell, WA with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Bothell, WA as of May 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 38% Physical, 2% Hybrid, and 60% Remote job distribution, with an average salary of $40,707 per year, or $19.6 per hour.
Call Agent

Call Agent

SOS International LLC

Seattle, WA • Remote

$17 - $22.50/hr

Other

Posted 10 days ago

Job description

Fully Remote, US, USA

Contract

Clearance Requirement: Other

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

***** This position is contingent upon contract award *****

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. Call Agents will be taking calls, in a ready state to take calls, after call work, 30-minute pre-shift, or directly involved in coaching or training. Call Agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors.

This is an Independent Contractor position. The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work up to 0100 in the morning and include weekends and holidays.

ESSENTIAL JOB TASKS

  • Must be a US Citizen or Legal Permanent Resident (a/k/a "green card holder")

  • Must be a resident of the US or one of its territories

  • Successfully pass the DHS Employment Eligibility Verification (E-Verify) program.

  • Pass a USG Background Check

  • Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while accurately recording information in the Government's computerized database.

  • Fluent in both English and Spanish

  • Complete SOSi provided Day Zero Training

  • Complete Customer Registration Intake Training (two consecutive 8-hour sessions)

  • When Scheduled complete Customer Helpline Training (four consecutive 8-hour sessions)

  • Work hours as scheduled and realize this may include weekends and holidays

TRAINING

  • SOSi will provide Day Zero Training to complete the six required training certificates

  • Security Awareness Training (SAT)

  • Unauthorized Disclosure of Classified or Unclassified Information (UIC)

  • Operational Security Awareness Brief (OPSEC)

  • Insider Threat Training (ITT)

  • Privacy at DHS (PDHS)

  • Rules of Behavior (ROB)

FEMA will provide the necessary training for:

  • Registration Intake Training (two consecutive 8-hour training sessions)

  • Helpline Training (four consecutive 8-hour training sessions)

Qualifications

MINIMUM REQUIREMENTS

  • 1-2 years of related job experience

  • Fluent in English and Spanish

  • Must be a US Citizen

  • Must have lived in the US for 3 out the past 5 years

  • Basic data entry skills

  • Ability to pass an USG background investigation

  • Strong written and verbal communication skills

  • Must be able to work independently or within a team

Additional Information

WORK ENVIRONMENT

  • Work is at home

  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary

  • Shift work is required as this is 7 days a week 365 days a year. This includes Holidays and weekends

WORKING CONDITIONS

  • Ability to work from home

  • Strong internet connection

  • Quit workspace free from interruptions and background noise

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

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