Pest Control Customer Service Representative Jobs in Suffield, CT

$2,000.00 BONUS TO MA PEST LICENSE HOLDERS
$2,000 BONUS AWARDED TO THOSE THAT CAN PASS THE MA PESTICICIDE TEST ON FIRST TRY
INSIGHT PEST SOLUTIONS
Equal Opportunity Employer
All qualified applicants are encouraged to apply, regardless of race, color, religion, national origin or ancestry, sex, disability, or age.
This position is traditionally stereotyped as a "male" job, but Insight strongly encourages both sexes to apply for the position.
OVERVIEW:
We are a privately-owned pest control company that exhibits exceptional customer service, innovative training for technicians, cutting edge service technology and an environment that enables our people to develop themselves. As a fast-growing company there are new opportunities for growth and advancement around every corner. We seek out competent individuals that are the best and the brightest personalities to ensure that our customers and employees know how important they are.
POSITION:

• Route Technician
• Start Technician

REPORTING:
This position reports directly to the Service Manager of the branch, located in Millbury, MA.
NO EXPERIENCE REQUIRED:
Prior experience in Pest Control and sales experience is a plus but not required. We will provide comprehensive classroom and field training to ensure you feel capable and confident to excel in your position. Our Training Program is administered by the company. If you've got a strong work ethic and have excellent customer service skills, we will ensure you're provided with every resource necessary to succeed.
PURPOSE OF THE POSITION:
This position is focused on the organization's main goal for sustainability which is selling new service and re-selling the value of existing clientele. Through Inspections, Estimates, New Sales and Service itself these individuals influence customer attrition and new customer growth.
DUTIES/RESPONSIBILITIES:
• Regular Interaction with Customers to troubleshoot problems and communicate the details of the service
• Be able to work outdoors for most of the day
• Be able to lift at least 50lbs
• Be able to crawl/kneel and/or fit in tight spaces
• Be able to apply liquid treatments to the soil
• Some drilling, trenching and basic cleanup after a job would be required
• Data Entry & Documentation into mobile devises for services performed
• Flexible to work Monday-Saturday during the summer season
QUALIFICATIONS:
• High School Diploma or equivalent
• Excellent Communication Skills
• Attention to Detail
• Ability to read and understand simple documents regarding safety, regulatory or protocol standards
• Basic mathematical skills
• A talent for solving practical problems and effective reasoning
• Take and Pass a series of exams as part of a New Hire Training
• Clean Driving Record
• Pass a Background Check
• Pass a Drug Screen
RELATIONSHIPS:
This position will be trained by through Insight's online University Program, monitored by the Service Manager and Lead Technician, with ongoing support and supervision.
This position is expected to ensure quality towards all customer relations in a courteous, respectful and friendly manner. This commitment is to guarantee continuous improvement of services, from us, to facilitate this endeavor.
CERTIFICATIONS/LICENSING:
All candidates must either have an existing license/certification or acquire one with the assistance of company training.
BENEFITS:
At Insight Pest Solutions, we are confident that our people are the reason behind our successes. We truly value our employees and consider them as part of our professional family. Our goal is to offer the very best healthcare possible to all employees and their loved ones. With this is in mind we have developed a comprehensive employee benefit package designed to protect employees and their families. Every year, employees are provided with a Benefits Digest outlining the detail plans, which include the following:
• Life Insurance
• Accidental Death and Dismemberment
• Critical Illness
• Dental
• Vision
• 401K
• Major Medical
Dependent coverage is optional and available at group rates to each employee. As Insight does contribute to an employee's major medical monthly premium, employees will pay a portion of their monthly premium. However, all dependents added to an employee's plan are paid in solely by the employee.
All employees working 30 hours or more per week are eligible for benefits. An employee's benefits will begin the first of the month following 60-Days of employment. Insight offers two different plan options (Bronze Plan and a Gold Plan) through Aetna.
Insight wants all employees to feel valued and appreciated. Which is why all employees enjoy having their Birthday off, with pay. Insight believes that employees should have opportunities to enjoy time away from work to help balance their lives. Insight recognizes that employees have diverse needs for time off from work. After working for Insight for a full year, employees are eligible to receive five (5) days of Paid Time Off (PTO). Insight Pest Solutions stays in compliance with states with Sick Time laws. Sick Time is a wage benefit mandated by certain states. Under state law, Sick Time is recognized under Insight's Paid Time Off (PTO) policy.
Employees who have worked for Insight for a full year will become eligible to receive holiday pay for the following observed holidays:
• New Year's Day
• Memorial Day
• Fourth of July
• Labor Day
• Thanksgiving Day
• Christmas Day
Insight will ensure all technicians receive an assigned company vehicle to perform their job duties. As technicians are issued a company vehicle to perform their required duties, they are required to provide their own transportation to and from work if they have not been authorized to take the company vehicle home. An employee will likely be given authorization to take a company vehicle home after 60-Days of employment.
All vehicle maintenance (oil changes, burnt out light bulbs, etc.) are paid by the company. All company vehicles are assigned a gas card, linked to that specific company vehicle. All company vehicles will include toll passage as well, also paid for by the company. Insight provides all necessary tools and resources to ensure employees are able to perform the job duties assigned.
PERFORMANCE REVIEW PERIOD:
Seasonal Review - seasonal review period ends at the close of the summer.
SUMMARY:
We believe that "customer service" is not a department but everyone's job. We provide an essential service to society that protects our homes, our health and our environment. When this service is performed to a standard of excellence and with a great attitude everyone wins.
If you feel you are qualified for this position, please respond to this post with your resume.
Any candidates that are considered for this position will be contacted by phone for a preliminary interview so please be sure to provide a good contact phone number.
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. However, the above statements are intended to describe
the general nature of the work being performed by employees. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.