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Pest Control Customer Service Representative Jobs in Suffield, CT

Rentokil

Pest Control Technician

Southampton, MA · On-site

... management services for residential customers. You will be responsible for identifying and ... Apply approved pest control products, including chemicals, baits, and traps, to effectively ...

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All JobsPest Control Customer Service Representative JobsPest Control Customer Service Representative Jobs in Suffield, CT

Pest Control Customer Service Representative information

See Suffield, CT salary details

$9

$18

$26

How much do pest control customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for pest control customer service representative in Suffield, CT is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a pest control customer service representative do?

A Pest Control Customer Service Representative is responsible for assisting customers with their pest control needs, answering questions about services, scheduling appointments, and handling concerns or complaints. They act as the main point of contact between customers and the pest control company, ensuring clients receive accurate information and timely service. Additionally, they may process payments, update customer accounts, and provide support to the field technicians. Strong communication and problem-solving skills are essential for this role.

What skills and qualifications are needed to be a pest control customer service representative?

To thrive as a Pest Control Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, scheduling software, and basic office technology is typically required. Outstanding problem-solving abilities, patience, and a customer-focused attitude help you effectively address client concerns and coordinate with field technicians. These skills ensure efficient service delivery, customer satisfaction, and smooth operations within a fast-paced pest control environment.

What challenges do pest control customer service representatives face, and how can they be managed?

Pest Control Customer Service Representatives often handle a high volume of calls from customers who may be anxious or frustrated about pest issues in their homes or businesses. Balancing empathy with efficiency is key, as is having a solid understanding of pest control services and scheduling procedures. Developing strong communication and problem-solving skills helps manage these challenges, and most companies provide training and support from experienced team members. Being proactive in learning about common pest concerns and treatment options will also make handling difficult situations smoother.

What is the difference between Pest Control Customer Service Representative vs Pest Control Technician?

AspectPest Control Customer Service RepresentativePest Control Technician
CredentialsBasic customer service skills, sometimes a high school diplomaLicensing/certification required, technical training
Work EnvironmentOffice, call center, or customer sites for service schedulingOn-site at customer locations performing pest treatments
Employer & Industry UsageCustomer support within pest control companiesField service provider in pest control industry
Search & Comparison IntentCustomer service roles, entry-level pest control supportTechnical pest control work, field technician roles

The Pest Control Customer Service Representative primarily handles customer inquiries, scheduling, and support, often working in an office environment. In contrast, the Pest Control Technician performs on-site pest treatments, requiring technical certifications. Both roles are essential in the pest control industry but differ significantly in responsibilities and work settings.

What job categories do people searching Pest Control Customer Service Representative jobs in Suffield, CT look for?

The top searched job categories for Pest Control Customer Service Representative jobs in Suffield, CT are:

Pest Control Customer Service Representative jobs near you

Pest Control Technician

AMERICAN PEST SOLUTIONS INC

Agawam, MA • On-site

$19 - $21/hr

Full-time

Re-posted 26 days ago

Job description

Benefits/Perks
  • Flexible Scheduling
  • Competitive Compensation
  • Career Advancement Opportunities
Job Summary
We are seeking a Pest Control Technician to join our team. In this role, you will inspect residential and commercial buildings for signs of pest infestation, advise owners on treatment options, and provide pest control solutions. The ideal candidate is friendly, service-oriented, and eager to learn a new industry.

Responsibilities: 
  • Inspect the interior and exterior of buildings and the surrounding environment for any signs of infestation
  • Determine the types of pests and best possible treatment options
  • Measure the size of the areas to be treated
  • Implement various pest control methods to treat the areas
  • Safely apply pesticides 
Qualifications: 
  • High school diploma/GED preferred
  • Physical ability to perform the duties of the job, including standing for extended periods, crawling in small spaces, and lifting heavy objects
  • Ability to follow detailed instructions and safety protocols when dealing with potentially hazardous materials
  • Excellent customer service skills
  • Ability to maintain detailed records of chemicals used