Pest Control Customer Service Representative Jobs in Riverside, CA

Top Five Reason to work at the bugman

• Positive & fun company culture
• Outstanding reputation in the community
• Capable and competent team members
• Opportunity for advancement
• Great pay & benefits

A Message from the President and CEO, Brian Olson

I want to personally let you know that here at the bugman we walk our talk and live out our Core Values every day. It's not unusual to meet team members here at the bugman that have been with our company for 10, 20, 25 years. It's not by accident- we take care of our team members, and our team members take care of our customers.

If you are looking for somewhere to call home, you might have just found it - apply today!

Thank you,

Brian Olson

Company Overview

the bugman, an award winning termite and pest control company, is now seeking experienced Service Manager to join our team. Were growing at a rapid pace and are looking for committed and hard working individuals dedicated to customer service. We offer competitive benefits, an awesome team culture, and a casual but professional atmosphere. If you have high standards and want to work with the best of the best, apply with us!

We're different from other pest and termite companies we are known in the community for having the highest standards of work, with an undisputed reputation for customer service. Since 1958, our success has been built upon professional application, the highest craftsmanship, and most importantly a team of committed and successful individuals dedicated to customer service.

This is not just a job. We are offering a career opportunity to work with people who value your work ethic and commitment to quality work. We have very little turnover because we treat our people right!

At the bugman, we offer a fun and motivating workplace experience. People like working here! Our managers are more like coaches they provide support and encouragement to be your best.

Check our Careers page and see for yourself!https://careers.thebugman.com/

Position Overview

The Service Manager is a key leader responsible for directing daily field operations with a strong focus on customer satisfaction and service excellence. This role ensures that the production team consistently delivers high-quality results while protecting and enhancing the companys reputation. This position is responsible for managing a team of skilled service technicians, coordinating schedules, monitoring performance, and maintaining compliance with industry regulations and company policies.

In addition to team management, the Service Manager collaborates with sales, customer service, and leadership to ensure clear communication, operational efficiency, and alignment across departments. Success in this role is achieving service quality goals, maximize first service resolution, fostering a positive and engaged team culture, and contributing to the companys growth and reputation as a trusted leader in the industry.

As a Service Manager, you will

• Lead a team of termite and pest technicians
• Oversee service routes for maximum efficiency
• Monitor service quality and metrics
• Serve as the subject master expert on SPCB regulations
• Resolve customer service opportunities
• Maintain accurate service and team member records
• Manage equipment and inventory maintenance
• Oversee vehicle fleet
• Exhibit performance standards and values expected of your team

Requirements

• Valid SPCB Branch 2 and 3 license
• Bachelors degree, MBA or related advanced degree
• Minimum 2-3 years of experience in a Service Management role
• Ability to maintain confidentiality and handle sensitive information
• Verifiable references
• Successful completion of a drug screening
• Proficient with Microsoft Office applications and CRM software

Work Schedule

• Full Time
• Monday through Friday
• Availability on Saturday as needed

Attributes Needed to be Successful

• Strong leadership and time management skills

• Excellent communication and interpersonal skills
• Motivated to positively affect company culture
• Follows and supports bugman process and procedures
• Self-starter and critical thinker
• Dedicated to meeting deadlines and exceeding expectations
• Able to relate to different personality styles
• Customer focused mindset
• Goal oriented with a sales driven approach

Competitive Benefits and Compensation

• Earn between $65,000 to $85,000 a year
• All expenses paid company vehicle
• Privilege to take your vehicle home
• Advanced licensing opportunities
• Team Member referral bonuses
• Awards & Incentives
• 401K Retirement Plan
• Kaiser Medical
• United Healthcare Dental
• CoPower Vision
• Vacation Pay
• Sick Pay
• Holiday Pay

Here at the bugman we believe that what we do makes a difference in the lives of our neighbors. We take great pride in our work, knowing that we are playing a part in keeping our community happy and pest free. We tackle challenges and solve problems with our customers in mind.

Feel free to reach out to our hiring team at (714) 294-6016 or Careers@thebugman.com.

the bugman is a drug free workplace, complies with California Fair Change Act, and an Equal Opportunity Employer. the bugman does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are by qualifications, merit, and business need.