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Pest Control Customer Service Representative Jobs in Washington

PestNow

Customer Service Representative

Sterling, VA · On-site

$18 - $20/hr

PestNow combines decades of termite, pest, and mosquito control experience with a personal touch to ... The Customer Service Representative is the first point of contact for our customers. This role ...

PestNow

Customer Service Representative

Sterling, VA · On-site

$18 - $20/hr

PestNow combines decades of termite, pest, and mosquito control experience with a personal touch to ... The Customer Service Representative is the first point of contact for our customers. This role ...

ARK Commercial Services LLC

Pest Control

Mclean, VA · On-site

$17.95 - $20/hr

Respond promptly to customer inquiries and service requests. * Stay updated on industry trends, pest control techniques, and safety protocols. * Collaborate with team members to ensure high-quality ...

Ehrlich Pest Control

Pest Control Technician

Fairfax, VA · On-site

$17 - $21/hr

... management services for residential customers. You will be responsible for identifying and ... Apply approved pest control products, including chemicals, baits, and traps, to effectively ...

ARK Commercial Services LLC

Pest Control

Mclean, VA · On-site

$17.95 - $20/hr

Respond promptly to customer inquiries and service requests. * Stay updated on industry trends, pest control techniques, and safety protocols. * Collaborate with team members to ensure high-quality ...

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All JobsPest Control Customer Service Representative JobsPest Control Customer Service Representative Jobs in Washington

Pest Control Customer Service Representative information

See Washington salary details

$10

$25

$47

How much do pest control customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for pest control customer service representative in Washington is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $31.11 per hour, depending on experience, location, and employer.

What does a pest control customer service representative do?

A Pest Control Customer Service Representative is responsible for assisting customers with their pest control needs, answering questions about services, scheduling appointments, and handling concerns or complaints. They act as the main point of contact between customers and the pest control company, ensuring clients receive accurate information and timely service. Additionally, they may process payments, update customer accounts, and provide support to the field technicians. Strong communication and problem-solving skills are essential for this role.

What skills and qualifications are needed to be a pest control customer service representative?

To thrive as a Pest Control Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, scheduling software, and basic office technology is typically required. Outstanding problem-solving abilities, patience, and a customer-focused attitude help you effectively address client concerns and coordinate with field technicians. These skills ensure efficient service delivery, customer satisfaction, and smooth operations within a fast-paced pest control environment.

What challenges do pest control customer service representatives face, and how can they be managed?

Pest Control Customer Service Representatives often handle a high volume of calls from customers who may be anxious or frustrated about pest issues in their homes or businesses. Balancing empathy with efficiency is key, as is having a solid understanding of pest control services and scheduling procedures. Developing strong communication and problem-solving skills helps manage these challenges, and most companies provide training and support from experienced team members. Being proactive in learning about common pest concerns and treatment options will also make handling difficult situations smoother.

What is the difference between Pest Control Customer Service Representative vs Pest Control Technician?

AspectPest Control Customer Service RepresentativePest Control Technician
CredentialsBasic customer service skills, sometimes a high school diplomaLicensing/certification required, technical training
Work EnvironmentOffice, call center, or customer sites for service schedulingOn-site at customer locations performing pest treatments
Employer & Industry UsageCustomer support within pest control companiesField service provider in pest control industry
Search & Comparison IntentCustomer service roles, entry-level pest control supportTechnical pest control work, field technician roles

The Pest Control Customer Service Representative primarily handles customer inquiries, scheduling, and support, often working in an office environment. In contrast, the Pest Control Technician performs on-site pest treatments, requiring technical certifications. Both roles are essential in the pest control industry but differ significantly in responsibilities and work settings.

What are popular job titles related to Pest Control Customer Service Representative jobs in Washington?

For Pest Control Customer Service Representative jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Pest Control Customer Service Representative jobs in Washington look for?

The top searched job categories for Pest Control Customer Service Representative jobs in Washington are:

What cities in Washington are hiring for Pest Control Customer Service Representative jobs?

Cities in Washington with the most Pest Control Customer Service Representative job openings:

Pest Control Customer Service Representative jobs near you
Infographic showing various Pest Control Customer Service Representative job openings in Washington as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Temporary. Highlights an 100% In-person job distribution, with an average salary of $52,273 per year, or $25.1 per hour.

Customer Service Representative

Western Pest Services

Hyattsville, MD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Overview

Western Pest Services, a premier provider of pest control solutions and a trusted member of the Rollins Family of Brands, has partnered with Owl Pest Prevention to bring together two well‑respected leaders in the industry. Founded in 1921, Owl Pest Prevention has long been dedicated to delivering personalized, professional, and effective pest prevention services tailored to the unique needs of our clients and community. By joining forces, Western Pest Services and Owl Pest Prevention combine their strengths, expertise, and shared commitment to excellence—protecting more than just homes and businesses, but the people and communities we proudly serve.

We are currently seeking a Customer Service Representative.  This position will be based out of our Hyattsville, MD branch!


Responsibilities

Our Customer Service Representatives (CSR) are the link between our customers and our service technicians.  As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.

Owl Pest Offers… 

  • Competitive Compensation! 
  • Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more! 
  • Paid Time Off (Holiday/Vacation/Sick) 
  • Award-winning Company Paid Training! 
  • Opportunities for Growth, Development, and Advancement 
  • Awards and recognition

What You’ll Be Doing:

  • Provide exceptional customer service and a quality experience to internal and external clients
  • Prioritize, plan and complete daily tasks, special projects, and assignments
  • Facilitate accounts receivable and collection efforts
  • Manage administrative requests and tasks
  • Provide proactive customer follow-up in a timely manner
  • Deliver accurate service and sales information
  • Maintain accurate records utilizing customer service software applications
  • Respond to leads and referrals
  • Partner with management to manage expectations and meet deadlines
  • Assist in scheduling of service routes
  • Produce accurate and timely reports
  • Ensure that work is complete and results are satisfactory
  • Assist in training of new team members as requested/needed
  • Demonstrate strong attention to detail and accuracy

What We’re Looking For:

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. 

Excellent communication and problem-solving skills are crucial to our business.  

If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.  


Qualifications

Basic Qualifications:

  • High school degree or equivalent 
  • Must be 18 years of age 
  • Excellent phone etiquette and friendly, professional demeanor 
  • Strong organizational skills and ability to manage multiple priorities, i.e. multi-task 
  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency 
  • Knowledge of customer service principles and best practices 
  • Excellent written and verbal communication 
  • Ability to work in a high volume, fast paced environment 
  • Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers 
  • Strong collections experience preferred
  • We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Salary Range: $22.00 - $27.00 per hour

Want to learn more about working at Western Pest Services? Click Here!

Owl Pest Prevention & Western Pest Services are Equal Opportunity Employers/Protected Veterans/Individuals with Disabilities 

Apply