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Personal Lines Insurance Agent Jobs in Rochester, NY

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Personal Lines Insurance Agent information

See Rochester, NY salary details

$25.7K

$52.6K

$91.8K

How much do personal lines insurance agent jobs pay per year?

As of Aug 8, 2026, the average yearly pay for personal lines insurance agent in Rochester, NY is $52,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $59,200.00 per year, depending on experience, location, and employer.

What is a personal lines insurance agent?

A Personal Lines Insurance Agent is a licensed professional who helps individuals and families find insurance policies that protect their personal assets, such as homes, cars, and personal property. They assess clients’ needs, provide quotes, explain coverage options, and assist with the application process. Personal Lines Insurance Agents also provide ongoing support, such as helping clients file claims or make changes to their policies. Their main goal is to ensure clients have the right coverage for their unique situations.

What are some common challenges personal lines insurance agents face when handling client accounts?

Personal Lines Insurance Agents often encounter challenges such as managing a high volume of client inquiries, staying updated with frequent changes in insurance regulations, and ensuring clients have adequate coverage tailored to their changing needs. Balancing sales goals with providing exceptional customer service can also be demanding, as agents must build trust while meeting performance targets. Additionally, agents regularly collaborate with underwriters and claims adjusters to resolve client issues and process policy changes efficiently.

What is the difference between Personal Lines Insurance Agent vs Property and Casualty Insurance Agent?

AspectPersonal Lines Insurance AgentProperty and Casualty Insurance Agent
CertificationsState licensing, insurance licenseState licensing, insurance license
Work EnvironmentInsurance agencies, brokerages, onlineInsurance agencies, brokerages, online
Industry UsageFocus on personal policies like auto, homeBroader coverage including commercial policies
Search & ComparisonOften compared for personal insurance rolesMore comprehensive, includes commercial

Personal Lines Insurance Agents primarily handle personal insurance policies such as auto and homeowners insurance. Property and Casualty Insurance Agents have a broader scope, including both personal and commercial policies. While both roles require similar licensing and work in similar environments, Personal Lines Agents focus on individual clients' needs, making them more specialized in personal coverage options.

What are the key skills and qualifications needed to thrive as a personal lines insurance agent, and why are they important?

To thrive as a Personal Lines Insurance Agent, you need strong knowledge of insurance products, sales acumen, and often a state insurance license. Familiarity with customer relationship management (CRM) software, quoting tools, and policy management systems is typically required. Excellent interpersonal skills, active listening, and persuasive communication set top agents apart in building client trust. These skills are critical for effectively identifying client needs, securing policy sales, and maintaining long-term relationships in a competitive market.
What are popular job titles related to Personal Lines Insurance Agent jobs in Rochester, NY? For Personal Lines Insurance Agent jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Personal Lines Insurance Agent jobs in Rochester, NY look for? The top searched job categories for Personal Lines Insurance Agent jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Personal Lines Insurance Agent jobs? Cities near Rochester, NY with the most Personal Lines Insurance Agent job openings:
Personal Lines Insurance Agent jobs near you
Infographic showing various Personal Lines Insurance Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,601 per year, or $25.3 per hour.

Licensed Personal Lines Insurance Agent

J. James Wolfe Insurance Company, Inc

Canandaigua, NY

$40K - $60K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 10 days ago

Job description

Join Our Team as an Insurance Agent!

The Wolfe Insurance Agency is an established Independent Insurance Agency. We have served the Finger Lakes Region since 1974. Our customers are a part of our family; we are a part of our community! We are the well-known face folks look to for help when the unexpected and difficult happens.

Daily Responsibilities of the Customer Service Insurance Agent:

  • Develop and maintain client relationships
  • Assess clients' insurance needs and recommend suitable coverage options
  • Provide quotes and sell the insurance best suited to each client
  • Explain policy features, benefits, and exclusions to clients
  • Provide excellent customer service by addressing client inquiries and resolving any issues
  • Analyze clients' current insurance policies and make recommendations for improvements or additional coverage
  • Process policy applications, endorsements, and renewals
  • Submit client's claims and follow-up
  • Collaborate with underwriters, adjusters, and other insurance professionals to ensure client satisfaction

Required Skills for our Customer Service Insurance Agent:

  • Personal Lines Insurance experience
  • Active Property and Casualty License
  • Proven experience and delight in customer service roles
  • Strong communication and interpersonal skills by phone, in person, and through written and electronic correspondence
  • Ability to work independently as well as collaborate with a team
  • High level of organizational skills and attention to detail and follow-through
  • Ability to prioritize job tasks
  • Proficiency in using computer systems and software for policy management
  • Consistent attendance and solid work ethic
  • Work onsite in the office

Front-Runner Insurance Agent Skills:

  • Good experience with Erie Insurance and reference from Erie Insurance Rep.

Salary and Benefits:

This position offers a competitive salary ranging from $40,000 to $60,000 per year, salary commensurate with experience. In addition, we offer a comprehensive benefits package that includes a 401(k) matching plan, flexible schedules, paid vacation and sick time, paid parental leave, earned wage access, and paid short-term disability. We are planning to offer a health and dental insurance plan on the NYS Marketplace for our employees beginning September 2026, and are offering a specific health insurance reimbursement allowance until then. Being a small business, we treat our staff as if they are family, with support and opportunities to grow. We cover costs for all continuing education related to your license and position in the company.

Company Information:

The J. James Wolfe Agency is a family-owned and operated Independent Insurance Agency. We're located in Canandaigua, NY. We've been serving the FingerLakes and Greater Rochester area since 1974, with customers across NY State. We treat our customers as if they are a (well-liked) part of our family. Other agencies may offer similar coverage, but our renowned service comes with a personal touch. When you're ready to enjoy the comfortable, trustworthy service of the area's largest locally owned Insurance Agency, we're here for you.

DEI Statement:

At J. James Wolfe Agency, we are committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued and respected. We believe that diversity in all its forms enriches our company culture and enhances our ability to serve our customers effectively.

EEO Statement:

J. James Wolfe Agency is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is free from any form of discrimination based on race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.


Employment Type: Full Time
Salary: $40,000 - $60,000 Annual
Bonus/Commission: No