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Personal Injury Intake Jobs in Georgia (NOW HIRING)

844Spartan Law

Intake Specialist

Sandy Springs, GA · On-site

$50K - $60K/yr

A) 9:00 AM - 6:00 PM B) 10:00 AM - 7:00 PM * 2+ years of customer service, client intake, call center, or legal support experience (personal injury experience preferred but not required). * Excellent ...

Broughton Partners

Intake Specialist I

Savannah, GA · On-site

$16.50 - $22/hr

As our company primarily deals with mass tort cases involving personal injury, many of the people the Intake Specialists interact with may be distressed or have a traumatic history. Being empathetic ...

Washington Legal Group

Associate Attorney

Atlanta, GA · On-site +1

The role includes responsibility for personal injury matters from intake through resolution, as well as civil litigation and government affairs assignments. This is a hybrid position based in the ...

Washington Legal Group

Associate Attorney

Atlanta, GA · On-site

$90K/yr

The role includes responsibility for personal injury matters from intake through resolution, as well as civil litigation and government affairs assignments. This is a hybrid position based in the ...

T. Madden & Associates, P.C.

Claims Attorney

Atlanta, GA · On-site

$260K/yr

Drive litigation strategy on complex, high-value personal injury matters from intake through verdict or resolution, serving as primary architect of case themes and execution * Serve as first-chair ...

Trammell Injury Law

Litigation Paralegal

Newnan, GA · On-site

In this role, you will work closely with our attorney to manage personal injury claims from initial client intake through pre-litigation and active litigation/trial preparation. The ideal candidate ...

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Personal Injury Intake information

What is a personal injury intake specialist?

A Personal Injury Intake Specialist is a professional who serves as the first point of contact for individuals seeking legal help after an accident or injury. They gather essential information about potential clients and their cases, assess eligibility, and relay details to attorneys or legal teams. Their role is critical in ensuring that cases are properly screened and that clients receive timely support and guidance from the law firm.

What are the typical daily responsibilities of a personal injury intake specialist?

A professional in Personal Injury Intake is primarily responsible for handling initial client inquiries, gathering essential case information, and assessing the potential viability of personal injury claims. Daily tasks often include conducting phone interviews with potential clients, entering case details into the firm's database, and coordinating with attorneys and paralegals to ensure all necessary documentation is collected. The role also requires strong communication and empathy skills, as you'll frequently interact with individuals who are experiencing stress or trauma. Collaborative teamwork and attention to detail are crucial, as the information you gather helps determine the next steps in the legal process.

What are the key skills and qualifications needed to thrive as a personal injury intake specialist, and why are they important?

To thrive as a Personal Injury Intake Specialist, you need a solid understanding of legal terminology, case evaluation, and client interviewing, usually supported by experience in a law firm or related setting. Familiarity with case management software, CRM systems, and document management tools is typically required. Exceptional communication, active listening, and empathy are vital soft skills for building trust with potential clients and gathering accurate information. These skills and qualities are crucial for efficiently capturing case details, ensuring client satisfaction, and supporting the legal team’s case preparation.

What are popular job titles related to Personal Injury Intake jobs in Georgia?

For Personal Injury Intake jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Personal Injury Intake jobs in Georgia look for?

The top searched job categories for Personal Injury Intake jobs in Georgia are:

Personal Injury Intake jobs near you
Infographic showing various Personal Injury Intake job openings in Georgia as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Intake Specialist

Sandy Springs, GA • On-site

844Spartan Law
See more jobs at 844Spartan Lawexternal

$50K - $60K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 28 days ago

Job description

Position Overview
The Intake Specialist is the first and most critical point of contact for potential and existing clients. This role is ideal for someone with strong customer service experience, excellent communication skills, and a genuine passion for helping people. You will play a key role in converting leads into clients, gathering essential case information, and ensuring every interaction reflects our commitment to compassion, professionalism, and excellence.

If you thrive in a fast-paced environment, enjoy building rapport, and want to grow your career with a firm that values teamwork and performance, we encourage you to apply.

Key Responsibilities

Client Engagement & Conversion

  • Serve as the first point of contact for prospective clients via phone, email, and online inquiries.
  • Conduct detailed intake interviews to assess case eligibility and guide clients through the onboarding process.
  • Clearly and confidently explain the firm’s services, legal process, and fee structure with empathy and professionalism.
  • Build trust and rapport to convert qualified inquiries into retained clients.
  • Follow up with prospective clients to maximize conversion opportunities.

Documentation & Case Setup

  • Collect, review, and organize key documentation including police reports, medical records, insurance information, and signed retainers.
  • Accurately enter client and case information into the firm’s case management system.
  • Ensure all intake information is complete, accurate, and compliant with firm standards.

Client Support & Communication

  • Deliver a consistently superior client experience on every interaction.
  • Handle inbound calls from existing clients, providing updates, answering questions, and routing calls appropriately.
  • Maintain professionalism, empathy, and attention to detail in all communications.

Administrative & Team Collaboration

  • Maintain well-organized electronic client files.
  • Assist with intake reporting, performance tracking, and process improvements.
  • Collaborate closely with marketing, intake leadership, and legal teams to improve workflow efficiency.

Work Schedule & Environment

  • Onsite position in a collaborative, team-oriented office environment.
  • Two shift options available to select from:
    A) 9:00 AM – 6:00 PM
    B) 10:00 AM – 7:00 PM
  • 2+ years of customer service, client intake, call center, or legal support experience (personal injury experience preferred but not required).
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with a positive, solutions-oriented attitude.
  • High level of organization, attention to detail, and time management.
  • Comfortable working in a performance-driven, fast-paced environment.
  • Proficiency with Microsoft Office and CRM or case management systems.
  • Bilingual (English/Spanish) preferred but not required.

Compensation & Benefits

  • Salary range: $50,000 – $60,000 annually, based on experience.
  • Potential monthly performance bonus based on individual performance
  • Comprehensive benefits package including:
    • Health, dental, and vision insurance
    • Paid time off and paid holidays
  • Opportunities for professional development, performance-based growth, and advancement within the firm.

Company Description

With over 75 years of combined experience and $250 million recovered for our clients, our top-rated car accident attorneys proudly serve injury victims, including Georgia, Alabama, Tennessee, Texas, Ohio, Illinois, Missouri and North Carolina. No matter where you live, our team has the dedication and resources to handle your case.