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As an Advanced Field Service Engineer (FSE) at Honeywell, you'll be a trusted technical expert supporting Business General Aviation (BGA) and Airline customers across the Americas. You'll play a critical role in keeping aircraft operational, safe, and efficient by delivering high-impact avionics support-both remotely and on-site.
This is a highly visible, customer-facing role where your expertise directly impacts flight operations, Aircraft on Ground (AOG) recovery, and overall customer satisfaction.
Keep aircraft flying and customers confident. Join Honeywell as a REMOTE Advanced Field Service Engineer and put your avionics expertise at the center of mission critical flight operations-solving complex challenges, supporting AOG recoveries, and making a real impact across the skies.
Responsibilities
Key Responsibilities
• Serve as the primary technical point of contact for assigned BGA and/or Airline customers
• Troubleshoot and resolve complex avionics and mechanical issues across Honeywell systems
• Provide remote support (phone/email) and on-site field service as needed
• Support AOG events and critical operational disruptions with urgency and precision
• Diagnose issues related to systems such as:
 Flight Management Systems (FMS)
 Autopilot & Displays
 EGPWS, TCAS, Radar, Radios
 SATCOM (L-Band, KA-Band) and connectivity systems
 Integrated avionics platforms (Primus EPIC, Primus APEX)
• Lead issue resolution from identification through closure, including documentation in SFDC
• Escalate and coordinate complex technical issues across engineering and support teams
• Build strong, long-term customer relationships through regular engagement and on-site visits
• Contribute to knowledge sharing, continuous improvement, and best practices across the global support network
• Participate in customer reviews, technical forums, and cross-functional project teams
• Travel to customer sites up to 25%.
Qualifications
YOU MUST HAVE
• 7 or more years of hands-on experience troubleshooting avionics and/or mechanical systems on business, commercial, or military aircraft
• 5 or more years of customer-facing experience in technical support or field service
• High School Diploma or equivalent.
WE VALUE
• Bachelor's degree in Engineering or related technical field
• Experience supporting Business Aviation and/or Airline operations
• FAA Airframe & Powerplant (A&P) license (or equivalent)
• Knowledge of aircraft maintenance and flight operations
• Experience with SATCOM and aircraft connectivity systems
• Familiarity with tools such as Salesforce (SFDC), Teamcenter, NICE InContact
• Background in Lean Six Sigma or continuous improvement methodologies
• Strong expertise across avionics systems, installation, maintenance, and troubleshooting
• Ability to operate independently in high-pressure, time-critical environments
• Excellent communication and stakeholder management skills
• Proven ability to manage multiple priorities and drive issues to resolution
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/
THE BUSINESS UNIT
Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless engage systems, mechanical components, and more, and engage many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as self-reliant and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B, and there are approximately 21,000 employees globally. To learn more, please visit https://aerospace.honeywell.com/
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, or U.S. permanent resident
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: May 15, 2026