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Permanent Senior Data Analyst Jobs in Puerto Rico

Integra LifeSciences

Director, Quality Data Analytics

Anasco, PR · On-site

$166K - $228K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Director, Quality Program Management, Quality Data Analytics leads managers and/or advanced individual contributors and partners with senior leadership to embed datadriven decisionmaking across ...

Medtronic

Sr. Bus. Proc Improv Analyst

Villalba, PR · On-site

The Sr Business Process Improvement Analyst (Opex) drives operational excellence by analyzing end ... Collects data to identify root cause of problems. * Measures performance against process ...

Medtronic

Sr. Bus. Proc Improv Analyst

Villalba, PR · On-site

The Sr Business Process Improvement Analyst (Opex) drives operational excellence by analyzing end ... Collects data to identify root cause of problems. * Measures performance against process ...

Liberty Latin America Communications, Inc.

PR · On-site

$110K - $111K/yr

As a Senior Tax Analyst is responsible for leading complex tax compliance, tax accounting ... data. * High standards of ethics and confidentiality to handle sensitive information. * Computer ...

Amgen

Senior Engineer

Juncos, PR · On-site

$101K - $139K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Senior Engineer What you will do Let's do this. Let's change the world. We are seeking a Senior ... Perform data analysis using advanced statistical/analytical techniques with a proficiency in ...

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Permanent Senior Data Analyst information

What is a permanent senior data analyst?

Permanent Senior Data Analysts are experienced professionals who work full-time within organizations to interpret data, identify trends, and provide insights that inform business decisions. Unlike contract or temporary analysts, they hold ongoing positions and often lead or mentor junior analysts. Their responsibilities typically include data modeling, report generation, and collaborating with other departments to improve data-driven strategies. Senior Data Analysts are expected to have advanced analytical skills, proficiency with data tools, and a deep understanding of the business domain. Their insights help organizations optimize processes and achieve strategic goals.

What are the key skills and qualifications needed to thrive as a permanent senior data analyst?

To thrive as a Permanent Senior Data Analyst, you need advanced analytical skills, proficiency in statistics, and a relevant degree such as in mathematics, computer science, or a related field. Expertise with tools like SQL, Python, R, and data visualization platforms (e.g., Tableau, Power BI) as well as experience with large databases is typically required. Strong problem-solving, communication, and stakeholder management abilities help you translate complex data into actionable insights. These skills are crucial for driving data-driven decision-making and delivering valuable business intelligence.

What opportunities for career advancement are typically available to a permanent senior data analyst within an organization?

Permanent Senior Data Analysts often have a clear path for growth, including opportunities to move into lead analyst, analytics manager, or even data science roles. Many organizations support professional development through mentorship, specialized training, and cross-functional projects that can expand your technical and leadership skills. By demonstrating strong analytical abilities, business acumen, and the capacity to guide junior team members, you can position yourself for advancement into higher-level or strategic positions within the analytics or business intelligence teams.

What are popular job titles related to Permanent Senior Data Analyst jobs in Puerto Rico?

For Permanent Senior Data Analyst jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Permanent Senior Data Analyst jobs in Puerto Rico look for?

The top searched job categories for Permanent Senior Data Analyst jobs in Puerto Rico are:

Permanent Senior Data Analyst jobs near you
Infographic showing various Permanent Senior Data Analyst job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Analyst, Retail Channels (Voice of Customer)

Oriental Bank

San Juan, PR • Hybrid

Full-time

Re-posted 3 days ago

Job description

The Analyst, Retail Channels (Voice of Customer) Ensure a consistent, seamless, and frictionless customer experience across all Retail Channels service touchpoints. This role integrates analytics, quality assurance, incident management, customer journey design, and continuous Voice of the Customer monitoring to drive sustainable improvements in processes, policies, and customer-facing tools. Position will be working hybrid based in San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES:

  • Quality Management & Experience Monitoring: Monitor CSAT/NPS/NDS and internal quality metrics; analyze complaints to identify root causes/risks; share insights with stakeholders; and validate corrective actions via closed-loop follow-up.
  • End-to-End Customer Profile Analysis (E2E): Assess the full journey from first contact through resolution; analyze wait times/transfers/friction/self-service; and deliver actionable recommendations.
  • Customer Journey Design, Optimization & Documentation: Maintain journey maps; identify inefficiencies and abandonment points; propose redesigns to reduce friction; and coordinate cross-functional validation.
  • Analytics & Reporting: Perform sentiment/trend analysis; produce incident and insight reporting; contribute to Remote Network and Channel Communications; and track CX metrics.
  • Script Automation & Optimization: Develop/maintain scripts across channels; route for approvals; and ensure alignment with policies, empathy guidelines, and tone of voice.
  • Field Observation & Voice of the Customer: Conduct observations; compare actual vs. designed experience; document findings; and recommend process/policy/tool improvements.

EDUCATION AND EXPERIENCE:

  • Associate or bachelor's degree in industrial engineering, Business Administration, Information Systems, or related fields.
  • At least three (3) years' experience in a financial services company or related work as a Data Analysis required.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Experience in data analysis, customer experience, operational quality, incident management, or continuous improvement.
  • Fully bilingual - English and Spanish (verbal and written) required.
  • Strong communication skills, critical thinking, and cross-functional collaboration capabilities.
  • Intermediate to Advanced skill and proficiency using Microsoft Office (Word, Excel, Access, Power Point, Outlook), Power Business Intelligence and MS SQL, or other software applications to retrieve data, create spreadsheets, and reports required.
  • High technological proficiency; a tech-savvy individual comfortable learning and adopting new tools, systems, digital platforms, and analytical technologies.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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