We're looking for dependable, customer-focused individuals to join our growing remote call center ... Dual monitors * Webcam * USB Headset * Wired mouse * Reliable high-speed internet with a hard-wired ...
We're looking for dependable, customer-focused individuals to join our growing remote call center ... Dual monitors * Webcam * USB Headset * Wired mouse * Reliable high-speed internet with a hard-wired ...
Remote Customer Service Representative
Lawrence, KS · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Lawrence, KS · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Topeka, KS · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Topeka, KS · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Sr. Operations Manager - (Hybrid-Remote)
Topeka, KS · On-site +1
... Monitor performance goals and objectives for staff and complete related reports. - Provide ... Preferred Skills and Qualifications -Prior Call Center experience -Prior Medicaid Enrollment ...
Sr. Operations Manager - (Hybrid-Remote)
Topeka, KS · On-site +1
... Monitor performance goals and objectives for staff and complete related reports. - Provide ... Preferred Skills and Qualifications -Prior Call Center experience -Prior Medicaid Enrollment ...
Tax Manager
Topeka, KS · On-site +1
$98K - $164K/yr
Monitor deadlines, budgets, and deliverables to ensure timely and efficient service. * Participate ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...
Tax Manager
Topeka, KS · On-site +1
$98K - $164K/yr
Monitor deadlines, budgets, and deliverables to ensure timely and efficient service. * Participate ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...
Senior Associate, Tax Controversy
Topeka, KS · On-site +1
$70K - $133K/yr
Monitor and track progress on debt collection efforts. Legal Research and Documentation * Conduct ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...
Senior Associate, Tax Controversy
Topeka, KS · On-site +1
$70K - $133K/yr
Monitor and track progress on debt collection efforts. Legal Research and Documentation * Conduct ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...
Permanent Remote Call Monitoring information
See Topeka, KS salary details
$9.95 - $11.19
2% of jobs
$11.19 - $12.42
8% of jobs
$12.42 - $13.66
12% of jobs
$13.86 is the 25th percentile. Wages below this are outliers.
$13.66 - $14.89
18% of jobs
The median wage is $15.42 / hr.
$14.89 - $16.12
23% of jobs
$16.12 - $17.36
12% of jobs
$17.39 is the 75th percentile. Wages above this are outliers.
$17.36 - $18.59
12% of jobs
$18.59 - $19.83
5% of jobs
$19.83 - $21.06
4% of jobs
$21.06 - $22.29
2% of jobs
$22.29 - $23.53
2% of jobs
$9
$16
$23
How much do permanent remote call monitoring jobs pay per hour?
As of Aug 26, 2026, the average hourly pay for permanent remote call monitoring in Topeka, KS is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.88 per hour, depending on experience, location, and employer.
What is a permanent remote call monitoring?
A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.
What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?
To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?
Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.
What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?
| Aspect | Permanent Remote Call Monitoring | Remote Customer Service Representative |
|---|---|---|
| Credentials | Typically requires call monitoring or quality assurance certifications | Usually requires customer service or communication skills, sometimes certifications in specific industries |
| Work Environment | Remote, focused on monitoring and evaluating calls | Remote, focused on assisting customers via calls or chat |
| Employer & Industry | Call centers, quality assurance firms, customer service departments | Customer service, retail, tech support across various industries |
Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Topeka, KS?
For Permanent Remote Call Monitoring jobs in Topeka, KS, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Topeka, KS look for?
The top searched job categories for Permanent Remote Call Monitoring jobs in Topeka, KS are:
What cities near Topeka, KS are hiring for Permanent Remote Call Monitoring jobs?
Cities near Topeka, KS with the most Permanent Remote Call Monitoring job openings:
KANSAS only - Work at Home Call Center Representative
Topeka, KS • Remote
InfoCision •
1 - 5K employees1,001 - 5,000 employees
3.0
Based on 8 frontline employees who took The Breakroom Quiz
72nd of 72 rated call and contact centers
Uninterrupted breaks
$9/hr
Full-time, Other
Re-posted 12 days ago
Job description
We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.
Schedule Options:
- Day Shift
- Evening Shift
- Night Shift (available until 2:00 AM EST)
Job Responsibilities:
- Answer inbound customer calls professionally and courteously.
- Make outbound calls on behalf of a variety of clients.
- Follow client-specific call flows and procedures.
- Provide outstanding customer service and problem resolution.
- Accurately document customer interactions.
- Meet quality, attendance, and performance expectations.
Qualifications:
- Excellent verbal communication skills.
- Strong customer service skills.
- Comfortable using a computer and navigating multiple applications.
- Ability to multitask while speaking with customers.
Benefits:
- 100% Remote Work from Home
- Paid Training
- Weekly Pay
- Access a Portion of Your Earned Wages Multiple Times Each Week
- Flexible Scheduling
- Employee Recognition & Rewards Program
- Opportunities for Career Growth and Advancement
- Supportive Leadership Team
InfoCision. Work Happy. Live Happy.
Salary: $9.00 per hour
Work Location: Remote
Remote Work Requirements- Candidates must provide their own:
- Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
- Dual monitors
- Webcam
- USB Headset
- Wired mouse
- Reliable high-speed internet with a hard-wired connection.
- A quiet, distraction-free workspace
About InfoCision
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Akron, OH, US
Year founded
1982
