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Permanent Remote Call Monitoring Jobs in Spring Hill, TN

MMC Group LP

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Remote HR Customer Service Rep - Must be in Nashville area

Nashville, TN · Remote

$17/hr

Six months of recent call center or employee benefits experience * Strong communication, customer ... Laptop and monitor * Keyboard and mouse * Headset and required cables Why Join Our Team? * 100 ...

New

kgs

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... support of IT Call Center operational requirements. * Monitor the health, stability, and ...

kgs

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... support of IT Call Center operational requirements. * Monitor the health, stability, and ...

kgs

ServiceNow Administrator

Nashville, TN · Remote

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... Proficiency in ServiceNow reporting and dashboard configuration for SLA monitoring and call center ...

kgs

ServiceNow Administrator

Nashville, TN · Remote

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... Proficiency in ServiceNow reporting and dashboard configuration for SLA monitoring and call center ...

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All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Spring Hill, TN

Permanent Remote Call Monitoring information

See Spring Hill, TN salary details

$9

$16

$23

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for permanent remote call monitoring in Spring Hill, TN is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.84 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Spring Hill, TN? For Permanent Remote Call Monitoring jobs in Spring Hill, TN, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Spring Hill, TN look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Spring Hill, TN are:
What cities near Spring Hill, TN are hiring for Permanent Remote Call Monitoring jobs? Cities near Spring Hill, TN with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you

Remote HR Customer Service Rep - Must be in Nashville area

MMC Group LP

Nashville, TN • Remote

$17/hr

Full-time

Medical, Dental, Vision, Life

Posted 2 days ago

New

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Job description

Remote Human Resources Customer Service Representative | HR CSR

Location: Remote, Nashville, TN Area
Work From Home Opportunity (All Equipment Provided)
Pay: $17 per hour

We are seeking customer-focused HR Customer Service Representatives to assist employees and former employees with HR and benefits inquiries.

Location Requirement

This is a 100% remote position; however, candidates must live within 25 miles or approximately a 45-minute commute of Nashville, Tennessee.

What You’ll Do

  • Answer inbound HR and benefits calls.
  • Provide accurate information and resolve inquiries professionally.
  • Document customer interactions.
  • Research and follow up on unresolved issues.
  • Explain HR policies, procedures, and benefits.
  • Maintain confidentiality.
  • Navigate multiple computer applications.
  • Meet quality, productivity, and attendance expectations.

Training & Schedule

Paid Training: Monday through Friday, 8:30 AM to 5:30 PM EST

Candidates must be available for any shift Monday through Friday between 8:00 AM and 6:00 PM EST. Perfect attendance during training is required.

Qualifications

  • High school diploma or GED
  • At least 18 years old
  • Six months of recent call center or employee benefits experience
  • Strong communication, customer service, and computer skills
  • Ability to multitask in a fast-paced environment
  • Quiet and secure home workspace

Remote Work Requirements

A reliable wired high-speed internet connection is required. Wi-Fi, mobile hotspots, and 5G internet are not permitted. Will be required to submit screenshot of speed test Internet Speed Test | Check Broadband Speed | Google Fiber

Minimum Internet Requirements:

Required Internet Speed Test: Internet Speed Test | Check Broadband Speed | Google Fiber

Complete the GFiber Internet Speed Test on a laptop using a wired Ethernet connection. https://fiber.google.com/speedtest/ 

  • Download: 25 Mbps or higher
  • Upload: 10 Mbps or higher
  • Ping: 175 ms or lower

Company Equipment Provided

  • Laptop and monitor
  • Keyboard and mouse
  • Headset and required cables

Why Join Our Team?

  • 100% remote position
  • Company-provided equipment
  • Paid training
  • Monday through Friday schedule
  • Weekends off
  • Career growth opportunities

Applicants must meet all location, home-office, internet, Work From Home audit, and background-check requirements.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.