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Permanent Remote Call Monitoring Jobs in Spring Hill, TN

redShift Recruiting

Pre-Sales Leader

Nashville, TN · On-site +1

$100K - $175K/yr

Near Nashville, TN (Remote/Hybrid within the United States) Compensation: $100,000 - $175,000 Base ... Call Report reporting * Banking data providers such as: * S&P Global * Curinos * FDIC datasets

redShift

Pre-Sales Leader

Nashville, TN · On-site +1

$100K - $175K/yr

Near Nashville, TN (Remote/Hybrid within the United States) Compensation: $100,000 - $175,000 Base ... Call Report reporting * Banking data providers such as: * S&P Global * Curinos * FDIC datasets

Instant Serve LLC

Epidemiologist

Nashville, TN · Remote

Remote Duration: 12 Months Contract (with possible extension) Remote Position Description: The ... production monitoring tasks including alerts, dashboard development and maintenance, and issue ...

BSI Group

EHS Auditor / Consultant

Nashville, TN · Remote

$102K - $127K/yr

South/Southeast USA - remote with up to 50% travel to client site Contract: Full-time, permanent ... monitoring, recordkeeping, and reporting requirements * Strong working knowledge of U.S ...

ARLINGTON PROPERTIES LLC

REGIONAL MANAGER

Nashville, TN · Remote

$75K - $101K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

ARLINGTON HOLDING COMPANY

REGIONAL MANAGER

Nashville, TN · Remote

$75K - $101K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

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Permanent Remote Call Monitoring information

See Spring Hill, TN salary details

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for permanent remote call monitoring in Spring Hill, TN is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.84 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Spring Hill, TN?

For Permanent Remote Call Monitoring jobs in Spring Hill, TN, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Spring Hill, TN look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Spring Hill, TN are:

What cities near Spring Hill, TN are hiring for Permanent Remote Call Monitoring jobs?

Cities near Spring Hill, TN with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

VP of Managed Service Provider (MSP)

Franklin, TN • On-site, Remote

Cruitek
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Cruitekexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description

VP of Managed Service Provider (MSP)
Permanent Position
Very Aggressive Salary/Bonus
Nashville/Atlanta
*Extensive MSP experience is a MUST
*Experience Building, Developing, Leading, large MSP teams is a must
The VP, Managed Services will lead and scale the company's Managed Security Services (MSSP) and broader managed services business, driving service delivery excellence, profitability, and growth across the portfolio. This role owns the P&L for managed services, sets strategic direction for service offerings, and ensures delivery teams consistently exceed client SLAs and expectations. The ideal candidate has deep experience running MSSP operations within a VAR, systems integrator, or IT services organization, and is comfortable balancing operational rigor with strategic growth initiatives in a fast-paced, high-growth environment.
Responsibilities:
  • Own the P&L for the Managed Services/MSSP business unit, including revenue growth, margin management, and cost optimization
  • Lead service delivery strategy across managed security, infrastructure, and IT operations offerings
  • Ensure consistent achievement of SLAs, customer satisfaction targets, and retention goals across the managed services customer base
  • Build and scale delivery processes, tooling, and automation to support growth while maintaining service quality
  • Partner closely with Sales and Pre-Sales teams to support new business development, renewals, and upsell/cross-sell opportunities
  • Lead, mentor, and develop managed services leadership and delivery teams
  • Drive vendor and technology partner relationships relevant to the managed services portfolio (e.g., security, monitoring, and automation platforms)
  • Oversee integration of managed services operations following acquisitions, aligning delivery models, tooling, and staffing across combined organizations
  • Establish and report on key operational and financial metrics to executive leadership

Qualifications:
  • 10+ years of progressive experience in managed services, MSSP, or IT services delivery leadership roles
  • Prior experience within a VAR, systems integrator, or managed services provider is a MUST
  • Relevant industry certifications (e.g., CISSP, ITIL, PMP) are preferred
  • Proven track record owning P&L responsibility for a managed services or MSSP business unit
  • Deep understanding of MSSP delivery models, including SOC operations, monitoring, and security service delivery, is a strong asset
  • Experience leading teams through M&A integration, including aligning service delivery models across acquired entities
  • Strong track record of building and scaling delivery processes, automation, and tooling to support growth
  • Excellent executive presence and cross-functional partnership skills, particularly with Sales and Pre-Sales teams

Benefits:
  • Competitive salary and performance-based incentives
  • Outstanding health, dental, and vision insurance plans
  • Retirement savings plan with employer matching
  • Flexible work schedule and remote work options
  • Professional development and training opportunities
  • Collaborative and inclusive work culture with opportunities for career growth

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