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Permanent Remote Call Monitoring Jobs in Saco, ME

Arkatechture

Software Engineer

Portland, ME · On-site +1

$90K - $100K/yr

Remote Compensation: $90,000 - $100,000 / year Description Why Work Here? At Arkatechture, we have ... You'll investigate complex production issues, develop permanent solutions, improve platform ...

Arkatechture

Software Engineer

Portland, ME · On-site +1

A flexible remote work policy with optional access to our Portland, Maine office * A 4-day workweek ... You'll investigate complex production issues, develop permanent solutions, improve platform ...

XACT

Customer Service Specialist - ME

Portland, ME · On-site +1

$14.99 - $15/hr

This is a remote position. We are looking for energetic individuals that have an interest in ... A 19″ flat panel monitor (minimum), multiple displays recommended and preferred. * A webcam, for ...

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Saco, ME

Permanent Remote Call Monitoring information

See Saco, ME salary details

$11

$18

$26

How much do permanent remote call monitoring jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for permanent remote call monitoring in Saco, ME is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.90 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Saco, ME?

For Permanent Remote Call Monitoring jobs in Saco, ME, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Saco, ME look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Saco, ME are:

What cities near Saco, ME are hiring for Permanent Remote Call Monitoring jobs?

Cities near Saco, ME with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Bilingual Spanish Remote Telephone Interviewer

Noor WFS

Portland, ME • Remote

$15.75 - $16.75/hr

Part-time

Posted 3 days ago

New

Job description

Now Hiring – Bilingual Spanish Remote Survey Interviewers

Noor Workforce Solutions is hiring Part-Time Bilingual Spanish Remote Survey Interviewers to work for our Research Call Center. This is an entirely work from home opportunity with all training paid and conducted on-line.

Pay Range: $15.75 to $16.75 per hour and paid weekly on Fridays. 
Training: Paid training the week of September 14th 
Benefits
  • Noor Workforce Solutions offers Benefits in a Card (BIC) - Affordable, unbundled, day-one health and wellness benefits
 
These are long-term, not temporary, opportunities witha flexible schedule consisting of a combination of weekday evening and Saturday hours.

This is a great opportunity for college students looking to build their resumes, working adults or retirees looking for a second/supplemental income, or anyone desiring a part-time schedule that offers flexibility and meaningful work.
Interviewers conduct phone surveys on a variety of interesting topics using our Computer Assisted Telephone Interviewing (CATI) software.

We mainly survey on important public issues: health care, health insurance, employment for people with disabilities, public health education, and other topics.

Applicants should be comfortable with asking questions of a sensitive nature objectively without judgement.

Our clients use the data we collect to measure and improve public health programs and education, vocational rehabilitation and employment services, and health insurance programs.

If you are a college student majoring in sociology, psychology, political science, or a health care field, this position can build your resume. Additionally, Noor Workforce Solutions values life experience and encourages mature adults and retirees to join our team.

Position Requirements:

  • Bilingual and Fluent in Spanish and English
  • Ability to read smoothly and clearly from a script, asking questions that are sometimes sensitive in nature.
  • Record answers succinctly and accurately.
  • Ability to accurately document and track work progress and status both on and offline.
  • Ability to establish and maintain a positive, professional rapport with people from a variety of backgrounds.
  • Maintain neutrality by asking questions as written, staying on script, and using non-directional probing to get accurate answers to questions.
  • Respect the confidentiality of respondents and data collected.
  • Windows-based computer proficiency, including typing 30 words per minute, reading and responding to email and chat messages and use of Google Chrome to navigate multiple websites and switching between with confidence.
  • Responsive to coaching and feedback.
  • Education and Experience:
  • A high school diploma or equivalent is required.
  • Applicants with experience or college coursework in public policy, social services, health care, social sciences, or related field are encouraged to apply.
  • Call center, canvassing, or other similar experience is highly desirable but not required.
  • Prior Remote work experience is also a plus.

Noor Workforce Solutions provides full training on interviewing techniques and our industry-specific software, as well as project specific training and ongoing coaching, support and feedback on job performance.

Other Mandatory Requirements

  • Work at least 16 hours per week – Weekday evenings 5 PM-9 PM EDT and Saturdays Between 10 AM and 6 PM EDT (Schedules up to 35 hours per week may be available.)
  • A desktop or notebook computer (no Apple/Mac, Chromebooks or tablets) that meets the following minimum requirements:
  • Windows 11 Home/Professional or Higher Operating System
  • Active and up to date Antivirus program (Windows or Symantec firewall preferred)
  • Google chrome
  • 4.0 GB RAM
  • DSL/Cable or other Internet source delivering 10 Mbps of greater download and 5Mbps upload
  • Having your own headset with microphone that you are comfortable with is beneficial, however we will provide one if needed.
  
Physical Requirements:

  • This is sedentary work requiring good manual dexterity with repetitive motions of wrists, hands, and fingers. 
  • Must have vision sufficiently correctable to work with a computer monitor. 
  • Must have excellent listening skills to receive information through oral communication.
 
Equal Employment Opportunity Policy


Noor Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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