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Permanent Remote Call Monitoring Jobs in Rochester, NY

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Permanent Remote Call Monitoring information

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$10

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for permanent remote call monitoring in Rochester, NY is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are the most commonly searched types of Remote Call Monitoring jobs in Rochester, NY? The most popular types of Remote Call Monitoring jobs in Rochester, NY are:
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Permanent Remote Call Monitoring jobs near you

Customer Solutions Software Engineer II

Honeywell

Shortsville, NY • On-site, Remote

$99K - $124K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

67th of 536 rated manufacturers

Job description

Job Description
Custom Solutions Software Engineer
LenelS2 is a global leader in advanced security systems, providing flexible, integrated solutions that help protect some of the most security-conscious organizations around the world. With a commitment to open architecture and easy integration, we remain at the forefront of an industry increasingly turning to cloud-based solutions and mobile monitoring.
What are the challenges and how will you make an impact?
LenelS2's Custom Solutions Team develops custom software that extends the OnGuard security platform. These applications are critical to the security operations of Fortune 100 firms, financial institutions, universities and government facilities. As a member of the LenelS2 Custom Solutions team, you would be involved in the entire software development lifecycle.
In this position, you will assist with development, testing, deployment and support of customer driven software solutions that meet the unique requirements of our customers. This position will be responsible for completing projects as assigned to include custom Crystal Reports, data import and export, and custom application integrations. Responsibilities will also include providing support for existing customers of Lenel's Custom Solutions, performing remote and, on-site as needed, installation of Custom Solutions-developed software.
What growth opportunities will you have with us?
You will be part of the growing Custom Solutions organization within LenelS2. You will be exposed to all aspects of the software development lifecycle utilizing various technologies. This experience will enable you to not only expand your skillset to expanded roles within Custom Solutions, but will also give you opportunity to move into other engineering teams within LenelS2.
Overview:
As a Custom Solutions Software Support Engineer, you will assist in the development and installation of software applications that extend and enhance the OnGuard product. Your projects would include custom integrations to third party software systems, extensions to OnGuard to allow our customers to meet regulatory compliance guidelines, and custom applications that help ensure the safety and security of our customer's employees and facilities.
Responsibilities
Job Responsibilities:
  • Develop software solutions on schedule that meet customer requirements
  • Test software prior to installation to ensure we deliver high quality solutions every time
  • Install software on customer systems. Installation is typically installed over a remote connection, though on-site installation is possible for high security sites without an internet connection to their security network
  • Test and provide sustaining engineering for existing commercially available software solutions developed by the Custom Solutions team

Qualifications
YOU MUST HAVE
  • Bachelor's degree in Computer Science, or related field or suitable experience
  • 2+ years of work experience developing in C#
  • Experience with SQL and relational databases
  • Experience testing and supporting software installations
  • Proven ability to adapt quickly to emerging technologies
  • Customer service orientation, ability to develop strong, long-term customer relationships.
  • Excellent interpersonal skills
  • Professionalism consistent with a world-class service provider
  • Ability to work independently in a team environment

WE VALUE
  • Experience with SQL Server database development
  • Experience with reporting tools
  • Knowledge of ASP.NET, ADO.NET, WCF, WPF, or WinForms
  • Experience developing test plans and procedures

The annual base salary range for this position is $99,200- $124,100. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 6/19/2026
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more
THE BUSINESS UNIT
Business Automation (BA) is a Strategic Business Group at Honeywell focused on delivering innovative automation and control solutions that enhance operational efficiency, safety, and security for customers across various industries. The business leverages advanced software, hardware, and services to provide integrated solutions that optimize building management, industrial processes, and security systems worldwide.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Required Skills
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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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