Be Seen First
Join our team as a Remote Call Center Manager/Liaison (US-Based Only)! In this role, you'll oversee ... Monitor daily call flow, performance metrics, and service levels. * Conduct virtual team meetings ...
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Be Seen First
Join our team as a Remote Call Center Manager/Liaison (US-Based Only)! In this role, you'll oversee ... Monitor daily call flow, performance metrics, and service levels. * Conduct virtual team meetings ...
Remote Customer Service Representative
Savannah, GA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Savannah, GA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor service delivery and ensure adherence to SLAs and KPIs. * Collaborate with operations, QA, ...
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor service delivery and ensure adherence to SLAs and KPIs. * Collaborate with operations, QA, ...
Health Care Customer Service Representative
Savannah, GA · Remote
$18/hr
Description The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to ... Enters and monitors payment arrangements * Adhere to all FDCPA, FCRA, HIPPA and other applicable ...
Health Care Customer Service Representative
Savannah, GA · Remote
$18/hr
Description The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to ... Enters and monitors payment arrangements * Adhere to all FDCPA, FCRA, HIPPA and other applicable ...
Permanent Remote Call Monitoring information
See Pooler, GA salary details
$9.61 - $10.80
2% of jobs
$10.80 - $11.99
8% of jobs
$11.99 - $13.18
12% of jobs
$13.38 is the 25th percentile. Wages below this are outliers.
$13.18 - $14.37
18% of jobs
The median wage is $14.89 / hr.
$14.37 - $15.57
23% of jobs
$15.57 - $16.76
12% of jobs
$16.78 is the 75th percentile. Wages above this are outliers.
$16.76 - $17.95
12% of jobs
$17.95 - $19.14
5% of jobs
$19.14 - $20.33
4% of jobs
$20.33 - $21.52
2% of jobs
$21.52 - $22.71
2% of jobs
$9
$15
$22
How much do permanent remote call monitoring jobs pay per hour?
As of Jul 27, 2026, the average hourly pay for permanent remote call monitoring in Pooler, GA is $15.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.
What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?
| Aspect | Permanent Remote Call Monitoring | Remote Customer Service Representative |
|---|---|---|
| Credentials | Typically requires call monitoring or quality assurance certifications | Usually requires customer service or communication skills, sometimes certifications in specific industries |
| Work Environment | Remote, focused on monitoring and evaluating calls | Remote, focused on assisting customers via calls or chat |
| Employer & Industry | Call centers, quality assurance firms, customer service departments | Customer service, retail, tech support across various industries |
Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.
What is a Permanent Remote Call Monitoring job?
A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.
What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?
Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.
What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?
To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Pooler, GA? For Permanent Remote Call Monitoring jobs in Pooler, GA, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Pooler, GA look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Pooler, GA are:
What cities near Pooler, GA are hiring for Permanent Remote Call Monitoring jobs? Cities near Pooler, GA with the most Permanent Remote Call Monitoring job openings:
Full-time
Medical, Dental, Vision
Posted 6 days ago
Job description
Join our team as a Remote Call Center Manager/Liaison (US-Based Only)! In this role, you'll oversee daily call center performance, mentor and support frontline agents, and serve as the vital link between internal stakeholders and external partners. Interested? Apply now and take the next step in your career!
Position: Remote Call Center Manager / Liaison
- Start Date: TBD
- Equipment Provided and Shipped directly to your home
- Paid Training Included
- Weekly pay/Full time hours
- Benefits offered DAY ONE
- Schedule: Must be able to work any 8‐hour shift assigned to you Monday–Friday between 8 AM–10 PM EST.
Key Responsibilities
- Lead, coach, and support remote call center agents to ensure high‐quality service delivery.
- Act as the liaison between clients, leadership teams, and call center staff.
- Monitor daily call flow, performance metrics, and service levels.
- Conduct virtual team meetings, training sessions, and performance reviews.
- Resolve escalated issues and ensure timely follow‐up with customers and partners.
- Maintain accurate documentation, reporting, and communication logs.
- Collaborate with leadership to improve processes, workflows, and customer satisfaction.
Requirements: MUST HAVE 2+ years of RECENT call center management or liaison experience
(NO EXCEPTIONS)
- Recent experience in leadership with awesome communication, and conflict‐resolution skills.
- Ability to work any shift within 8 AM–10 PM EST/CST, Monday–Friday.
- Tech‐savvy and comfortable navigating multiple systems.
- Reliable high‐speed internet and quiet workspace. (NO MOBILE HOTSPOTS ALLOWED)
About RemX
Sourced by ZipRecruiter
RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!
Industry
Recruiting and staffing services
Company size
501 - 1,000 Employees
Headquarters location
Atlanta, GA, US