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Permanent Remote Call Monitoring Jobs in Pooler, GA

RemX

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Remote Call Center Liaison (2+ Years of Recent Experience Required)

Savannah, GA · Remote

$30 - $31/hr

  • Medical

  • Dental

  • Vision

Join our team as a Remote Call Center Liaison (US-Based Only)! In this role, you'll oversee daily ... Daily monitoring of performance, attendance, participation * Possibly help Identify at‐risk ...

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Pooler, GA

Permanent Remote Call Monitoring information

See Pooler, GA salary details

$9

$15

$22

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for permanent remote call monitoring in Pooler, GA is $15.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Pooler, GA?

For Permanent Remote Call Monitoring jobs in Pooler, GA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Pooler, GA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Pooler, GA are:

What cities near Pooler, GA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Pooler, GA with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Pooler, GA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,534 per year, or $15.6 per hour.

Remote Call Center Liaison (2+ Years of Recent Experience Required)

RemX

Savannah, GA • Remote

$30 - $31/hr

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

Join our team as a Remote Call Center Liaison (US-Based Only)!

In this role, you'll oversee daily call center performance, mentor and support frontline agents.

Interested? Apply now and take the next step in your career!
Position: Remote Call Center Liaison

  • Start Date: Early September 2026
  • Equipment Provided and Shipped directly to your home
  • Paid Training Included
  • Weekly pay/Full time hours
  • Schedule: Must be able to work any 8‐hour shift assigned to you Monday–Friday between 8 AM–10 PM EST.

***Must be located in a one of the following approved US states- OHIO, ARKANSAS, FLORIDA, NEVADA , KANSAS, WEST VIRGINIA,TENNESSEE, GEORGIA, MISSOURI, LOUISIANA, OKLAHOMA, MISSISSIPPI, ALABAMA and TEXAS***

Responsibilities include, but are not limited to

  • Escalate risks early to protect staffing stability
  • Demonstrate comfort with escalation management
  • Daily monitoring of performance, attendance, participation
  • Possibly help Identify at‐risk agents early and intervene
  • If needed maybe assist with tracking early attrition trends and escalate patterns
  • Show confidence discussing daily KPI monitoring
  • Track team‐wide performance trends
  • No authority over headcount, systems etc;
  • Collaborate with the operations team

Requirements: MUST HAVE 2+ years of RECENT call center leadership or manager experience

(NO EXCEPTIONS)

  • Recent experience in leadership with awesome communication, and conflict‐resolution skills.
  • Ability to work any shift within 8 AM–10PM EST/CST, Monday–Friday.
  • Tech‐savvy and comfortable navigating multiple systems.
  • Reliable high‐speed internet and quiet workspace. (NO MOBILE HOTSPOTS ALLOWED)
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About RemX

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Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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