ZipRecruiter

Log In

2

Permanent Remote Call Monitoring Jobs in Cape Cod, MA

Jade Biosciences

This is a remote role reporting to the Chief Financial Officer and will require periodic travel for ... Monitor investor sentiment, analyst commentary, trading dynamics, peer company disclosures ...

ARORA ENGINEERS

Regional Facility Manager

Braintree, MA · Remote

$69K - $89K/yr

This is a remote based position with up to 25% travel required. Serving as the primary liaison to ... Monitor work order progress, vendor performance, schedule adherence, and customer satisfaction ...

Tuesday Health

Software Developer

Boston, MA · Remote

Remote Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to ... Help monitor service health, failure rates, and performance; participate in alert triage for ...

INFINIDAT

Senior Solutions Engineer

Waltham, MA · On-site +1

$60.25 - $77.75/hr

You are the person customers meet during a proof-of-concept, the person on the call when something ... remote resolution is not possible * Serve as the technical escalation point between customers and ...

previous page

Showing results 41-60

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Cape Cod, MA

Permanent Remote Call Monitoring information

See Cape Cod, MA salary details

$11

$18

$26

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for permanent remote call monitoring in Cape Cod, MA is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Cape Cod, MA?

For Permanent Remote Call Monitoring jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Cape Cod, MA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Cape Cod, MA with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Data Engineer (Associate to Senior Level) - Remote

thg

Worcester, MA • On-site, Remote

$114K - $137K/yr

Full-time

Re-posted 16 days ago

Job description

Our Enterprise Data & Analytics, Claims Analytics, and Technology teams are growing—and we’re looking for Data Engineers at multiple levels to help power the future of data at The Hanover. 

 

POSITIONS OVERVIEW:

In these roles, you will play a key part in designing and delivering scalable, secure, and high-performing data solutions that enable analytics, reporting, and strategic decision-making across the organization. You’ll work hands-on with modern data platforms and collaborate with cross-functional partners to transform complex data into actionable insights.

Whether you’re early in your career building foundational skills or an experienced engineer leading enterprise-scale initiatives, you’ll contribute to a data-driven culture by developing reliable pipelines, advancing data quality and governance, and continuously improving our cloud-based data ecosystem.

These are full-time, exempt roles.   
POSITIONS SUMMARY:

Depending on your level, you’ll:

  • Design, build, and optimize data pipelines and ETL workflows
  • Develop scalable data models, data structures, and data integrations
  • Work with modern cloud platforms including Azure Synapse, Data Factory, Data Lake, and Databricks
  • Ensure data quality, governance, security, and compliance
  • Partner with business stakeholders, analysts, and data scientists
  • Contribute to or lead complex, cross-functional data initiatives
  • Improve platform reliability through monitoring, validation, and automation
  • Create clear documentation, runbooks, and data lineage
  • Mentor junior engineers (Senior-level roles)

Technology Stack includes: 

  • Azure Data Services (Synapse, Data Factory, ADLS)
  • Databricks, Delta Tables, Spark / PySpark
  • SQL / T-SQL, Python (plus Java/Scala in some teams)
  • Power BI and analytics tools
  • CI/CD via GitHub / Azure DevOps

Associate Data Engineer (0–2 years)

  • Build foundational skills in ETL, cloud data platforms, and data architecture
  • Work alongside experienced engineers to deliver scalable solutions
  • Ideal for candidates with strong SQL/Python fundamentals and a passion for learning

Data Engineer II (up to 5+ years)

  • Own development of pipelines, models, and datasets
  • Drive improvements in data quality, governance, and performance
  • Work independently across multiple projects with business impact

Senior Data Engineer (5+ years)

  • Lead complex data initiatives and architectural decisions
  • Design enterprise-scale data solutions in Azure
  • Mentor engineers and help establish best practices
  • Drive innovation in reliability, scalability, and cost efficiency

 

WHAT YOU NEED TO APPLY:

 

  • Degree in Data Science, Computer Science, or a related field
  • Must be eligible to work in the US without requiring any sponsorship, now or in the future (Law Permanent Residence or US Citizen
  • Experience with data engineering, ETL/ELT, and data modeling
  • Proficiency in SQL and Python (advanced at senior levels)
  • Strong problem-solving, communication, and collaboration skills
  • Experience with cloud data platforms (Azure preferred)
  • Passion for building high-quality, reliable data solutions

BONUS POINTS FOR:

 

  • Azure certifications (DP-203, DP-700)
  • Databricks / Data Lake experience
  • Power BI or analytics experience
  • Insurance or claims data knowledge

Apply