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Permanent Remote Call Monitoring Jobs in Beloit, WI

Permanent Remote Call Monitoring information

See Beloit, WI salary details

$10

$16

$24

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for permanent remote call monitoring in Beloit, WI is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Beloit, WI?

For Permanent Remote Call Monitoring jobs in Beloit, WI, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Beloit, WI look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Beloit, WI are:

What cities near Beloit, WI are hiring for Permanent Remote Call Monitoring jobs?

Cities near Beloit, WI with the most Permanent Remote Call Monitoring job openings:

Infographic showing various Permanent Remote Call Monitoring job openings in Beloit, WI as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 3% Contract, and 1% Nights. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $35,023 per year, or $16.8 per hour.

Field Account Manager- Trades & Industrial- Rockford, IL

HD Supply

Rockford, IL • On-site, Remote

$70K - $104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


HD Supply rating

7.8

Company rating: 7.8 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

145th of 421 rated retail wholesalers


Job description

Preferred Qualifications
As a Field Account Manager- Industrial & Trades, you will be responsible for selling MRO (maintenance, repair, and operations) supplies along with Jan/San products (Janitorial and Sanitary Supplies) to an established portfolio of customers, along with prospecting new business, driving sales and growth and building strong relationships. This position offers a competitive base salary plus sales incentive bonus, laptop, cell phone, and mileage reimbursement.

  • Proactive sales professional with strong organizational skills
  • Ability to prioritize selling activities and administrative tasks
  • Able to build and maintain strong relationships with customers, vendors, and internal team members
  • Develop and execute a strategic sales plan to manage existing customer base
  • Experience with consultative/solution selling preferred
  • Proficiency in Salesforce or similar CRM
  • Proven ability to meet or exceed sales goals
  • 3+ years of business-to-business (B2B) field sales experience

Job Summary
Exceeds sales and profit targets in a designated territory by implementing sales and marketing programs and establishing both short and long-term sales strategies. Drives growth by securing profitable new accounts through industry research, networking, and proactive prospecting. This position requires operation of a personal vehicle and such operation is done consistently more than 50% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.
Major Tasks, Responsibilities, and Key Accountabilities
  • Manages sales and customer retention initiatives efficiently to enhance overall sales performance, profitability, and customer satisfaction, while also overseeing the planning, forecasting, and reporting of sales activities and competitive pricing tactics.
  • Generates a strategic sales call schedule and engages in face-to-face customer visits to identify vital opportunities and enhance sales revenue through the promotion of value-added solutions, skillfully navigating objections, and adversities.
  • Identifies, develops, and maintains a pipeline of qualified, managed accounts to meet or exceed total sales and margin plan using a company designated customer relationship manager tool.
  • Focuses on new account opportunities by utilizing effective cold call strategies to facilitate territory account growth opportunities.
  • Implements approved sales strategies to achieve targeted sales outcomes and foster valuable customer relationships, all while maintaining industry-specific product knowledge and a deep understanding of specialized services to effectively cater to client accounts.
  • Utilizes Salesforce reporting and data analysis to identify opportunities within territory for sales and revenue growth objectives.
  • Reviews customer portfolio to identify and drive action with underperforming accounts.
  • Collaborates with inside sales to support business growth and development.

Nature and Scope
  • Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
  • Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
  • May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.

Work Environment
  • Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes or odors.
  • Most of the time is spent sitting in the same position or standing/walking and/or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
  • Typically requires overnight travel less than 10% of the time.

Education and Experience
  • Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.

For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers:
Pay Range
$70,600.00-$104,100.00 Annual
HDS provides the following benefits to all permanent full-time associates:
  • Medical (with Prescription drug coverage), dental, and vision plans
  • Health care and Dependent Care FSA (as applicable)
  • 401(K) with company match
  • Paid Holiday, Vacation, Personal Time, and Wellness Day
  • Paid Sick Time
  • Life and Accidental Death & Dismemberment Insurance
  • Short and Long-term Disability Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Whole Life insurance
  • Commuter Benefits
  • Tuition Reimbursement
  • Employee Assistance Program
  • Adoption and Surrogacy Assistance

CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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