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Permanent Remote Call Monitoring Jobs in Manitowoc, WI

Teacher ABE & SPED

Plymouth, WI · On-site +1

$27 - $35.06/hr

S., a lawful permanent resident, an alien authorized to work in the U.S. without DOC sponsorship ... Note: Remote work is not available for this position. Qualifications Minimally qualified a ...

Permanent Remote Call Monitoring information

See Manitowoc, WI salary details

$10

$16

$24

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for permanent remote call monitoring in Manitowoc, WI is $16.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.37 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Manitowoc, WI?

For Permanent Remote Call Monitoring jobs in Manitowoc, WI, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Manitowoc, WI look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Manitowoc, WI are:

What cities near Manitowoc, WI are hiring for Permanent Remote Call Monitoring jobs?

Cities near Manitowoc, WI with the most Permanent Remote Call Monitoring job openings:

Teacher ABE & SPED

State of Wisconsin

Plymouth, WI • On-site, Remote

$27 - $35.06/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago


State Of Wisconsin rating

7.8

Company rating: 7.8 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

21st of 50 rated states


Job description

Introduction
The Department of Corrections is focused on public safety through the custody and supervision of those in our care. Corrections employees have the opportunity to positively impact the lives of others through careers in a variety of fields. Using evidence-based approaches, employees implement lasting change with a positive impact for the people of Wisconsin.
The Division of Adult Institutions is currently recruiting to fill a Teacher - Adult Basic Education (ABE) and Special Education (SPED) position. This position will be located at Kettle Moraine Correctional Institution in Plymouth, WI.
Position Summary
This position develops and implements a program of professional educational services in Special Education for students with one or more disabilities as specified by the Wisconsin Department of Public Instructions (DPI) that meet their assessed individual academic needs.
Responsibilities include management of evaluations (initial and three-year), coordinating diagnostic testing, development of the students' Individual Education Program (IEPs), progress monitoring, assessment of evidence-based practices and materials, maintenance of confidential records, and transition planning.
Salary Information
Starting salary for this position is between $27.00 and $35.06 per hour, plus excellent benefits. Candidates may receive supplemental pay, up to $2.97/hr., for additional credits relevant to the position that are over & above the credits needed for certification.
Pay upon appointment will be in accordance with language in the Compensation Plan, Statutes, and Administrative Code. This position is in pay schedule/range 13-04. A twelve-month probationary period is required.
In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
  • Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
  • Insurance : Excellent and affordable health, dental, vision, and life insurance.
  • An exceptional pension plan including a lifetime retirement payment.
  • An optional tax-advantaged 457 retirement savings plan .
  • The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.
  • Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
  • DOC is a qualifying employer for the Public Service Loan Forgiveness program.
  • Please click here for a summary of State of Wisconsin employment benefits or click here to explore employment benefits on the website.
  • To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here .

Job Details
Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DOC sponsorship) at the time of application. The Department of Corrections will conduct criminal background checks on applicants prior to selection to determine whether the circumstances of any conviction may be related to the job being filled. Upon hire, all new DOC employees are subject to fingerprinting.
The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency to employment. Applicants who fail or refuse the drug screen will not be given further consideration for employment.
Note: Remote work is not available for this position.
Qualifications
Minimally qualified a pplicants must meet criteria described below. Make sure to attach relevant transcripts, as well as any other applicable credentials, licenses, or certifications. If these materials are missing, incomplete, or illegible, you will not be eligible to move forward in the selection process.
Possession of, or eligibility for, a Wisconsin Department of Public Instruction (DPI) license in Special Education for grades 9 through 12 (Learning Disabilities; Cognitive Disability; Emotional Behavior Disability; or Cross-Categorical Special Education ).
IN ADDITION) Possession of or eligibility for an Adult Basic Education Teacher credential by the Wisconsin Technical College System Board as outlined below:
Bachelor's Degree or higher in Elementary Education; OR
Bachelor's Degree or higher in Secondary Education in the area of Reading, English, Math, Science, or Social Studies; OR
Bachelor's Degree or higher in Special Education; OR
Bachelor's Degree or higher with a minor or 15 combined semester credits in Math, Reading, English, Science, or Social studies. (Teaching degree preferred.)
*Recommend Teaching Methods course if no prior teaching experience or no credits in Teaching Methods
Note: This does not include Health, Art, Music or Physical Education for any of the above areas
How To Apply
To apply, click on "Apply for Job" to start the application process. Follow the steps outlined in the application process and submit your application. Permanent classified employees who are eligible for consideration as a transfer or voluntary demotion must complete the application process in order to be considered.
Applicants should attach a resume detailing their training and experience relating to the qualifications mentioned above along with documents noted below. It is not necessary to include references at this time. Your resume and documents will be evaluated and is considered the assessment for this position . Your resume should be limited to a maximum of two pages each.
Make sure to attach relevant transcripts, as well as any other applicable credentials, licenses, or certifications. If these materials are missing, incomplete, or illegible, you will not be eligible to move forward in the selection process.
Your submission will be evaluated by one or more job experts. The most eligible candidates will be invited to participate in the next step of the selection process. The Department of Corrections has created extra guidance to assist you in developing your resume and letter of qualifications, if interested please click here
Questions can be directed to Phia Vang, Human Resources Specialist at Phia.Vang@wisconsin.gov .
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to applicants and employees with disabilities.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Deadline to Apply
Applications will be accepted until the needs o the Department have been met. Application reviews will take place weekly, usually Thursdays.
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