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Permanent Remote Call Monitoring Jobs in Alabaster, AL

Aprio

Senior Associate, Tax Controversy

Birmingham, AL · On-site +1

$70K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Monitor and track progress on debt collection efforts. Legal Research and Documentation * Conduct ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

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Permanent Remote Call Monitoring information

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for permanent remote call monitoring in Alabaster, AL is $14.65, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $16.15 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Alabaster, AL?

For Permanent Remote Call Monitoring jobs in Alabaster, AL, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Alabaster, AL look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Permanent Remote Call Monitoring jobs?

Cities near Alabaster, AL with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,470 per year, or $14.6 per hour.

Senior Associate, Tax Controversy

Aprio

Birmingham, AL • On-site, Remote

$70K - $133K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 hours ago

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything.  Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.  By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Specialty Tax team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Associate, Tax Controversy to join their dynamic team. 
 
We are seeking a dedicated and detail-oriented Tax Controversy Senior Associate to join our Tax Controversy Department. This position is crucial in helping our clients navigate complex tax issues, including tax notices, audits, and debt collections. The ideal candidate will possess strong analytical skills, a deep understanding of tax laws and regulations, and the ability to effectively communicate and negotiate with tax authorities.
Position Responsibilities:
Tax Notice Management
  • Review and analyze tax notices received by clients. 
  • Communicate with clients to gather necessary information and documentation. 
  • Prepare and submit responses to tax authorities in a timely manner. 
  • Track and follow up on the progress of tax notice resolutions. 
Audit Support
  • Assist in preparing clients for tax audits, including organizing relevant financial records and documents. 
  • Work closely with the Tax Controversy team to develop audit defense strategies. 
  • Collaborate with clients and tax authorities during the audit process. 
  • Analyze audit findings and propose appropriate resolutions. 
Debt Collection Assistance
  • Assist clients in addressing tax debt issues and developing repayment plans. 
  • Communicate and negotiate with tax authorities to resolve outstanding tax debts. 
  • Monitor and track progress on debt collection efforts. 
Legal Research and Documentation
  • Conduct legal research to support tax controversy cases. 
  • Prepare legal documents, such as appeals, petitions, and settlement agreements. 
  • Ensure compliance with all relevant tax laws and regulations. 
 
 Client Communication & Stay Informed
  • Maintain clear and effective communication with clients regarding the status of their tax controversy cases. 
  • Provide expert guidance and advice to clients on tax-related matters. 
  • Stay up to date with changes in tax laws, regulations, and policies. 
  • Attend training sessions and professional development opportunities to enhance knowledge and skills. 
 
Qualifications:
  • Bachelor's degree in accounting, finance, business, or a related field
  • Must be in the process of obtaining certification as a current CPA, Enrolled Agent or licensed attorney
  • Previous experience in tax controversy, tax compliance, or a similar role is preferred
  • Strong knowledge of tax laws and regulations
  • Excellent communication skills
  • Proficiency in legal research and documentation
  • Detail-oriented with exceptional organizational skills
  • Ability to work independently and as part of a team
$70,000 - $133,500 a year
The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range. 
The application window is anticipated to close on August 31, 2026 and may be extended as needed.

Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
 
 
Perks/Benefits we offer for full-time team members:
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave - coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
 
 
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience.  We call it the Aprio Way.  This shared mindset creates lasting relationships between team members and with clients.
- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
 
 
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
 
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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