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Permanent Remote Call Monitoring Jobs in Decatur, AL

Together Women's Health, LLC

Medical Scheduler

Madison, AL · Remote

$15.75 - $20/hr

Medical Scheduler (Primarily Remote) North Alabama OBGYN Associates | A Partner Practice of ... Monitor voicemail and return patient calls promptly. * Manage patient portal requests related to ...

Together Women's Health, LLC

Medical Scheduler

Madison, AL · Remote

$15.75 - $20/hr

This is a primarily remote position requiring an initial in-office training period, along with ... Monitor voicemail and return patient calls promptly. * Manage patient portal requests related to ...

ARLINGTON HOLDING COMPANY

REGIONAL MANAGER

Huntsville, AL · Remote

$77K - $104K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

ARLINGTON PROPERTIES LLC

REGIONAL MANAGER

Huntsville, AL · Remote

$77K - $104K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

Arlington Properties, Inc.

REGIONAL MANAGER

Huntsville, AL · On-site +1

$77K - $104K/yr

Remote - Regional Travel Required Full-Time Exempt About the Role At Arlington Properties, Regional ... If you thrive on variety - one day coaching a property manager through a tough personnel call, the ...

Summit 7 Systems

Infrastructure Engineer

AL · On-site +1

$70K/yr

Administrative experience with Remote Monitoring and Management (RMM) tools. * Working knowledge of ... S. citizens, lawful permanent residents, asylees, and refugees. Summit 7 Systems is an equal ...

Summit 7 Systems

Infrastructure Engineer

Huntsville, AL · Remote

$70K/yr

Administrative experience with Remote Monitoring and Management (RMM) tools. * Working knowledge of ... S. citizens, lawful permanent residents, asylees, and refugees. Summit 7 Systems is an equal ...

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Decatur, AL

Permanent Remote Call Monitoring information

See Decatur, AL salary details

$9

$16

$23

How much do permanent remote call monitoring jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for permanent remote call monitoring in Decatur, AL is $16.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.79 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Decatur, AL? For Permanent Remote Call Monitoring jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Decatur, AL look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Permanent Remote Call Monitoring jobs? Cities near Decatur, AL with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Decatur, AL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,570 per year, or $16.1 per hour.
Bilingual Call Center Representative

Bilingual Call Center Representative

InfoCision - Work at Home

Huntsville, AL • Remote

$11 - $13/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

InfoCision rating

2.9

Company rating: 2.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

We are seeking motivated and professional Bilingual Call Center Representatives to join our remote contact center team. In this role, you will assist customers by answering inbound calls, making outbound calls, resolving issues, and delivering outstanding customer support in both English and Spanish. This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy helping people.

Qualifications

  • Fluent in both English and Spanish (spoken and written)
  • Excellent communication and problem-solving skills
  • Strong computer and multitasking abilities
  • Ability to work independently while maintaining productivity

Benefits

  • Weekly pay, with the ability to access a portion of your earned pay a few times per week
  • Paid training
  • Weekly bonus potential
  • Rewards & Recognition Programs
  • Supportive team environment
  • Opportunities for growth and advancement

Schedules

  • Day shift
  • Night shift
  • Evening shift until 2am EST

Remote Work Requirements- Candidates must provide their own:

  • Windows PC with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual Monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection. No satellite or cellular services are accepted.
  • A quiet, distraction-free workspace

Apply Today

If you are bilingual, customer-focused, and ready to work from the comfort of your home, we encourage you to apply today.

Company Description

As a leading provider of call center solutions, InfoCision specializes in political, Christian and nonprofit fundraising, sales and customer care. We focus on quality assurance and regulatory compliance and pride ourselves on providing every client with the highest possible return on investment. Since 1982, we have provided the highest quality inbound and outbound tele services to some of the world's leading organizations.

What InfoCision employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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