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Permanent Remote Call Monitoring Jobs in Alabaster, AL

Transform9

Integration Engineer

Birmingham, AL · Remote

$106K - $143K/yr

Transform9 builds AI agents that answer every call for physician practices -- scheduling ... Own integration reliability -- build robust error handling, retry logic, and monitoring for ...

Transform9

Integration Engineer

Birmingham, AL · On-site +1

$97K - $131K/yr

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Own integration reliability - build robust error handling, retry logic, and monitoring for critical ...

Transform9

Infrastructure / DevOps Engineer

Birmingham, AL · On-site +1

$49.50 - $67.75/hr

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Monitor platform health, define SLOs/SLAs, and build alerting and observability tooling * Respond ...

Transform9

Infrastructure / DevOps Engineer

Birmingham, AL · Remote

$54 - $74/hr

Transform9 builds AI agents that answer every call for physician practices -- scheduling ... Monitor platform health, define SLOs/SLAs, and build alerting and observability tooling * Respond ...

Transform9

Infrastructure / DevOps Engineer

Birmingham, AL · On-site +1

$49.50 - $67.75/hr

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Monitor platform health, define SLOs/SLAs, and build alerting and observability tooling * Respond ...

STM Consulting, Inc.

CyberArk Engineer

Birmingham, AL · Remote

... Monitor platform health, performance, and security; troubleshoot complex technical issues ... From Payroll Management, RPO, Permanent Recruitment to Flexi Staffing, the values that we offer to ...

ARLINGTON HOLDING COMPANY

REGIONAL MANAGER

Birmingham, AL · Remote

$73K - $98K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

Arlington Properties, Inc.

REGIONAL MANAGER

Birmingham, AL · On-site +1

$73K - $98K/yr

Remote - Regional Travel Required Full-Time Exempt About the Role At Arlington Properties, Regional ... If you thrive on variety - one day coaching a property manager through a tough personnel call, the ...

ARLINGTON PROPERTIES LLC

REGIONAL MANAGER

Birmingham, AL · Remote

$73K - $98K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

Aprio

Tax Administration Manager

Birmingham, AL · On-site +1

Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

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Permanent Remote Call Monitoring information

See Alabaster, AL salary details

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for permanent remote call monitoring in Alabaster, AL is $14.65, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $16.15 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Alabaster, AL?

For Permanent Remote Call Monitoring jobs in Alabaster, AL, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Alabaster, AL look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Permanent Remote Call Monitoring jobs?

Cities near Alabaster, AL with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,470 per year, or $14.6 per hour.

Integration Engineer

Transform9

Birmingham, AL • Remote

$106K - $143K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

Transform9's voice agents are only as useful as the data they can access and act on. The Integrations team owns the connections between Transform9 and the Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems that healthcare practices run on. You'll design and build the integration layer that lets our agents read schedules, create appointments, and interact with patient records — reliably, securely, and in real time.

What you'll do
  • Design and build integrations between Transform9's platform and EMR/EHR systems (e.g., Epic, Athenahealth, eClinicalWorks, Modernizing Medicine, and others)
  • Develop and maintain the APIs, data pipelines, and middleware that enable real-time data exchange between Transform9 and practice management systems
  • Own integration reliability — build robust error handling, retry logic, and monitoring for critical data flows
  • Work closely with the Core Platform team to surface EHR data where and when voice agents need it
  • Develop integration code that meets HIPAA and healthcare data security standards
  • Document integration patterns and support Customer Success during new practice onboarding
  • Debug and resolve integration issues in production with urgency and precision
Location

Remote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).

Requirements

  • 4–8 years building software integrations, APIs, or data pipelines in production environments
  • Experience integrating with at least one major EMR/EHR platform (Epic, Athena, eClinicalWorks, or similar)
  • Proficiency in Python, TypeScript, or equivalent backend stack
  • Strong understanding of RESTful APIs, HL7/FHIR standards, and healthcare data formats
  • Solid grasp of data mapping, transformation, and error handling patterns
  • Familiarity with HIPAA compliance requirements for data handling and transmission
  • Ability to work independently and manage multiple integration workstreams
Nice to have
  • Experience with HL7 v2, CDA/CCDA, or SMART on FHIR
  • Background in health IT, medical billing, or practice management systems
  • Experience with event-driven integration patterns or message queues
  • API gateway or middleware platform experience (MuleSoft, Boomi, or custom)

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: the Transform9 team will only email you from a transform9.com email address.