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Permanent Remote Call Monitoring Jobs in Wisconsin

Principal Consultant - NA Telco

WI · On-site +1

$144K - $238K/yr

In this role, you will perform on-site and/or remote delivery and implementation of Red Hat ... Kick off new projects, guide the implementation team, and monitor the progress of a project What ...

Establishes and monitors closely a call plan for all customers and prospective customers within ... This is a Remote-Regional Territory position and the ideal location would be Neenah, WI. We would ...

IT Manager

Middleton, WI · Remote

$97K - $119K/yr

Oversee system performance, patching, monitoring, and optimization * Support Microsoft 365 and ... call queues, auto attendants, user provisioning) * Support collaboration tools and remote workforce ...

Social Worker

Green Bay, WI · On-site +1

$35.56 - $38.95/hr

... plans, monitors progress, provides counseling, and develops and refers individuals to the ... Candidates with no prior permanent employment with the State of Wisconsin in the past 5 years may ...

Nurse Clinician 3 - 80%

Oshkosh, WI · On-site +1

$46 - $57.23/hr

... monitoring of treatment plans, coordinating treatment plans with treatment team, management of ... Candidates with no prior permanent employment with the State of Wisconsin in the past 5 years may ...

... population health, remote patient monitoring, and ambulance services. DocGo disrupts the ... Receive inbound/outbound customer service call * Perform internal recovery calls and manage well ...

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Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are the most commonly searched types of Remote Call Monitoring jobs in Wisconsin? The most popular types of Remote Call Monitoring jobs in Wisconsin are:
What are popular job titles related to Permanent Remote Call Monitoring jobs in Wisconsin? For Permanent Remote Call Monitoring jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Wisconsin look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Wisconsin are:
What cities in Wisconsin are hiring for Permanent Remote Call Monitoring jobs? Cities in Wisconsin with the most Permanent Remote Call Monitoring job openings:
Infographic showing various Permanent Remote Call Monitoring job openings in Wisconsin as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Corrections Food Service Leader 3

Corrections Food Service Leader 3

State of Wisconsin

Waupun, WI • On-site, Remote

$24.42/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago


State Of Wisconsin rating

7.8

Company rating: 7.8 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

20th of 50 rated states


Job description

Introduction
The Department of Corrections is focused on public safety through the custody and supervision of those in our care. Corrections employees have the opportunity to positively impact the lives of others through careers in a variety of fields. Using evidence-based approaches, employees implement lasting change with a positive impact for the people of Wisconsin.
The Department of Corrections , is currently accepting applications for two Corrections Food Service Leader 3 positions at Dodge Correctional Institution, located in Waupun, Wisconsin.
Position Summary
This position is responsible for the food service operation at the assigned correctional facility. This position will direct the production of meals, and train and supervise resident food service workers (persons in our care). This position plans meals, procures supplies, and will care for and clean kitchen equipment. This position maintains food inventory and ensures proper sanitation standards.
WORKING CONDITIONS:
Food service workers will work in a commercial-style kitchen in close proximity to other staff and resident workers. This position will frequently lift and carry objects of up to 50 lbs. and need to be able to sit and stand and may climb ladders or stairs.
Salary Information
This position is in pay schedule and range 03-13 with a starting pay of $24.42/hour . Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. A probationary period is required.
In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
  • Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
  • Insurance : Excellent and affordable health, dental, vision, and life insurance.
  • An exceptional pension plan including a lifetime retirement payment.
  • An optional tax-advantaged 457 retirement savings plan .
  • The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.
  • Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
  • DOC is a qualifying employer for the Public Service Loan Forgiveness program.
  • Please click here for a summary of State of Wisconsin employment benefits or click here to explore employment benefits on the website.
To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here .
Candidates with no prior permanent employment with the State of Wisconsin in the past 5 years may be eligible to accept a sign-on bonus of $3,000 when hired at eligible locations. The sign-on bonus will be paid in two installments: $1500 on the first paycheck and $1500 with the paycheck for the pay period in which the employee attains permanent status (usually 1 year). (UW System employment isn't disqualifying.)
Job Details
This position is not eligible for remote work and will work on site.
Anticipated schedule will be day-time hours Monday - Friday with occasional weekends, evenings, and holidays. Specifics can be discussed at time of interview.
Must have the ability to work up to 14 hours per day and more than 40 hours per week on any shift based on daily operational needs, this may include weekends and holidays.
This position is FLSA Non-Exempt.
This position is not anticipated to travel on a regular basis, but most DOC positions occasionally travel for training, meetings, conferences, or similar events.
Applicants must be legally authorized to work in the United States (i.e. a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application.
The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency of employment.
The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting.
Qualifications
Minimally qualified applicants will have:
  • Experience preparing and directing other workers in the preparation of cooking and baking of foods, (such as: meats, vegetables, breads, desserts, bag lunches and special occasion meals).
  • Experience training or teaching others skills and tasks such as: food preparation, cooking, baking, meat, cutting and processing
  • Experience maintaining cleanliness, ensuring food safety, and monitoring compliance with sanitation standards

How To Apply
To apply, click on "Apply for Job" to start the application process. Follow the steps outlined in the application process and submit your application.
Your resume and letter of qualifications should detail your training and experience specifically related to the qualifications section listed in the job posting and are limited to a maximum of 2 pages each.
The Department of Corrections has created extra guidance to assist you in developing your resume and letter of qualifications. Wisc.Jobs also has extra guidance for your application materials.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to applicants and employees with disabilities.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Questions can be directed to Katie Benson, HR Supervisor, at kathryn.benson@wisconsin.gov or 608-240-5503.
Deadline to Apply
Online application and materials must be submitted by 11:59 pm on July 14, 2026.
For general wisc.jobs user information and technical assistance, please see the wisc.jobs Commonly Asked Questions page. Some users report better performance when using the Chrome browser.

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