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Permanent Remote Call Monitoring Jobs in Ontario

Targeted Talent

Senior Systems Administrator

Oshawa, ON · Remote

$90K - $95K/yr

This is a permanent position, remote in Ontario! Our client is a large fintech firm with a product ... Extensive experience building/automating/administration/monitoring Windows Servers * 3+ years of ...

Dynacare

Tele-Interviewer

Brampton, ON · Remote

CA$20.25/hr

Tele-Interviewer, 100% Remote Where YOU work, makes a difference. Life is precious and every moment ... Status -Permanent Full time Vacancy -Existing Shift -Tuesday to Friday 2 PM-10 PM and Saturday 9 AM ...

Dynacare

Tele-Interviewer

Brampton, ON · Remote

CA$20.25/hr

Tele-Interviewer, 100% Remote Where YOU work, makes a difference. Life is precious and every moment ... Status -Permanent Full time Vacancy -Existing Shift -Tuesday to Friday 2 PM-10 PM and Saturday 9 AM ...

LeverageTek

Project Management Specialist

Ottawa, ON · On-site +1

Fully remote candidates will not be considered. Key Tasks Establish, implement, and maintain ... and monitor project plans, timelines, milestones, dependencies, and deliverables Coordinate ...

Infoya

CA$80K - CA$90K/yr

This is a remote position. About the Job: The QA Engineer is responsible for end-to-end test ... Permanent Role Type: New position - current requirement Work Arrangement: Hybrid (2 days in office ...

Targeted Talent

Senior Infrastructure Analyst

Kitchener, ON · Remote

$110K - $125K/yr

This is a permanent position, remote! Our client is a large fintech firm with a product that you've ... Strong experience with systems administration , design , implementation , monitoring , support ...

Targeted Talent

Senior Infrastructure Analyst

Ottawa, ON · Remote

$110K - $125K/yr

This is a permanent position, remote! Our client is a large fintech firm with a product that you've ... Strong experience with systems administration , design , implementation , monitoring , support ...

Targeted Talent

Senior Infrastructure Analyst

Waterloo, ON · Remote

$110K - $125K/yr

This is a permanent position, remote! Our client is a large fintech firm with a product that you've ... Strong experience with systems administration , design , implementation , monitoring , support ...

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Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Ontario? For Permanent Remote Call Monitoring jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Ontario look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Ontario are:
What cities in Ontario are hiring for Permanent Remote Call Monitoring jobs? Cities in Ontario with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you

Senior Systems Administrator

Targeted Talent

Oshawa, ON • Remote

$90K - $95K/yr

Full-time

Medical, Dental

Re-posted 5 days ago

Job description

We are looking for an experienced Senior Systems Administrator (Windows) for our client. This is a permanent position, remote in Ontario! Our client is a large fintech firm with a product that you've likely used many times before.
You'll have the opportunity to work on an extremely large, internationally used payment platform. Your role will encompass managing, building, planning administrating and maintaining infrastructure services like Systems, Containers, Servers, Data Centers and Storage to ensure our client has a robust, scalable and stable infrastructure.

You Have:

  • 7+ years experience working as a Systems Administrator, with extensive experience working with Windows Servers
  • Extensive experience building/automating/administration/monitoring Windows Servers
  • 3+ years of experience working with:
    Windows clustering, SCCM and Active Directory
    Managing servers on a Cloud Platform (Azure)
  • Experience with scripting, automation, and orchestration technologies and languages like batch, PowerShell, VBScript, Perl, Python and SCCM
  • A B.Sc. or equivalent work experience required.

Some AWESOME selling points:

  • Remote + flexible work schedule
  • Competitive salary + Extended Health and Dental Benefits
  • Amazing opportunity for career progression to lead
  • Amazing mentorship (seriously)
  • Plenty of vacay

It's a seriously awesome opportunity! If this looks interesting to you, please click the link and apply.
** Unfortunately we are only able to consider candidates who either live in Canada, or currently have an active Canadian work visa or citizenship for this role.

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About Targeted Talent

Sourced by ZipRecruiter

Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Vancouver, BC, CA

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