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Permanent Remote Call Monitoring Jobs in New York

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Cardiologist

Brooklyn, NY · Remote

$32 - $35/hr

Cardiologist - Remote (#1696) Location: Brooklyn, NY (Remote) Employment Type: Part-time to ... Proficiency in interpreting EKGs, echocardiograms, Holter monitors, stress tests, and other cardiac ...

Abbott

Account Executive, INR - New York City

New York, NY · Remote

  • Medical

  • Retirement

... all customer call points regarding Acelis Connected Health service offerings. * Provides ... Responsible for selling into INR physician and clinic remote monitoring market, and leveraging the ...

Abbott

Account Executive, INR - New York City

New York, NY · Remote

  • Medical

  • Retirement

... all customer call points regarding Acelis Connected Health service offerings. * Provides ... Responsible for selling into INR physician and clinic remote monitoring market, and leveraging the ...

LivePerson

Senior Cloud Architect (Network & SRE)

New York, NY · Remote

$150K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

USA Remote Status: 100% remote LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise ... monitoring/alerting improvements. * Collaborate with engineering teams to onboard services ...

New

Recruiting

Service Operations Manager

Manhattan, NY · Remote

CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and ... Monitor and achieve service level objectives across all service incidents and requests. * Vendor ...

City of New York

CRM Developer

Manhattan, NY · On-site +1

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for ... This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible ...

City of New York

CRM Developer

Manhattan, NY · On-site +1

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for ... This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible ...

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Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are the most commonly searched types of Remote Call Monitoring jobs in New York? The most popular types of Remote Call Monitoring jobs in New York are:
What are popular job titles related to Permanent Remote Call Monitoring jobs in New York? For Permanent Remote Call Monitoring jobs in New York, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in New York look for? The top searched job categories for Permanent Remote Call Monitoring jobs in New York are:
What cities in New York are hiring for Permanent Remote Call Monitoring jobs? Cities in New York with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you

Customer Retention Specialist - Remote

ACHIEVE TEST PREP

Newark, NJ • On-site, Remote

$15 - $20.25/hr

Full-time

Re-posted 2 days ago

Job description


About the Company
We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.
Most working adults struggle to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner, helping students achieve their degree in less time, with less effort, and for less money by utilizing an alternative path to earning college credit known as the credit-by-examination process. Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the most significant impact is the nursing profession.
Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We are dedicated to fostering an inclusive workplace, where diversity is celebrated and equal opportunity is the cornerstone of our culture.
Only ONE position is available and it will be awarded to the best qualified candidate
About the Role
Are you a natural problem solver with the ability to turn "yes" into "no"? Achieve is seeking a dedicated and experienced Retention Specialist to join our Customer Success Team. This is a highly competitive opportunity with only one open slot available, and it will be awarded to the best qualified candidate.
The ideal candidate will bring proven critical thinking, problem-solving abilities, and hands-on experience in call center, retention, collections, or roles. In this position, you'll play a vital role in enhancing the customer experience, maintaining satisfaction, and applying proven retention strategies to help customers stay engaged while driving revenue growth.
Role and Responsibilities:
  • Initiate outbound calls to retain customers and collect payments over the phone
  • Provide resolution to customer issues or concerns by asking probing questions.
  • Identify the root cause of why a customer is choosing to leave the program.
  • Attempt to overcome objections and retain customers with approved responses and solutions
  • Ability to be effective in negotiation skills to net results and meet productivity objectives
  • Researching and selling company's products and offers most likely to help customers
  • Maintain and strengthen loyalty in customer relationships through friendly, professional, and accurate communication
  • Maintain an acceptable retention save level and Department policies as well as schedule adherence (for shifts, breaks and lunches)
  • Assist in maintaining and monitoring electronic data for established customers
  • Assist with administrative duties and projects as assigned within the Department

Desired Qualifications:
  • Must be highly motivated and eager to earn hourly rate plus commission
  • Must be able to write and speak fluently in English & have superior phone etiquette skills
  • Flexible schedules are available Monday through Friday 12:00 PM - 8:00 PM EST
  • Professional sales or retention experience
  • Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
  • Experience handling difficult and irate customers
  • Problem-solving, critical thinking and decision making skills
  • Comfortable working with Google Suite products
  • Data Entry accuracy
  • Proficient in basic math skills

Job Details
Type: Full Time
Schedule: Flexible schedules are available weekdays between10 AM and 8 PM Eastern.
Salary: $7 p/h + commission
Remote: 100% Online; home-based OUTSIDE of the USA.

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