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Home Based Remote Call Monitoring Jobs in New York

AppleOne

Remote Call Center Representative

Avenel, NJ · Remote

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... home. IMPORTANT : Candidates must have their own Windows-based computer and meet all required ... successfully in a structured remote call center environment from a New Jersey location.

MMC Group LP

Be Seen First

REMOTE Call Center Representatives- Need ASAP! $18-$19/hr

Newark, NJ · Remote

$18 - $19/hr

  • Medical

  • Dental

  • Vision

Remote Call Center Representatives - Need ASAP! Pay Rate: $18.00 - monolingual/ $19.00-Bilingual ... Bring Your Own Device (BYOD) a second monitor is required. · Home Internet: No cellular-based ...

New

Ra

Sales Representative - Home Based

New York, NY · Remote

$30K - $50K/yr

Remote work: 100% What do we need? * You would be a part of the team if, * You have 2 to 3 years of ... A competitive base salary of $30,000 - $50,000+ Commission based bonus of $20K Additional ...

MMC Group LP

Be Seen First

Remote Call Center -NJ residents only BYOD

Jersey City, NJ · Remote

$18/hr

  • Medical

  • Dental

  • Vision

Remote Customer Support Representative BYOD: Use your device WFH Opportunity - New Jersey Residents ... A second monitor. * Reliable traditional wired home internet -- cellular-based internet is not ...

New

Proud Moments

In-Home Based BCBA

Morristown, NJ · On-site +1

$80 - $95/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Advocate for your clients by monitoring for potential issues and communicating concerns * Share your knowledge and experience through direct supervision, support, training, and orientation of our ...

Proud Moments

In-Home Based BCBA

Fair Lawn, NJ · On-site +1

$80 - $95/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Advocate for your clients by monitoring for potential issues and communicating concerns * Share your knowledge and experience through direct supervision, support, training, and orientation of our ...

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Home Based Remote Call Monitoring information

What is home based remote call monitoring?

Home based remote call monitoring is a job where individuals listen to and evaluate recorded or live customer service calls from their own home. The main goal is to assess the quality of customer interactions, ensure compliance with company policies, and provide feedback to improve service. This role often involves using specialized software to access calls and fill out evaluation forms. Remote call monitors typically work for call centers, quality assurance companies, or directly for businesses looking to enhance their customer service experience.

What are the key skills and qualifications needed to thrive as a home based remote call monitoring specialist?

To excel as a Home Based Remote Call Monitoring Specialist, you generally need strong analytical skills, attention to detail, and experience in customer service or call centers, often supported by a high school diploma or equivalent. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Excellent listening skills, effective communication, and the ability to provide constructive feedback make someone stand out in this role. These skills ensure high-quality customer interactions, support continuous improvement, and help maintain service standards in remote work environments.

What are some common challenges faced by remote call monitoring professionals working from home, and how can they be overcome?

Remote call monitoring professionals often encounter challenges such as maintaining consistent focus during lengthy call evaluations, managing potential distractions in a home environment, and ensuring secure handling of sensitive call data. To overcome these challenges, it's important to establish a dedicated workspace, adhere to a structured schedule, and use secure, employer-approved software and devices. Regular communication with your team via virtual meetings can also help in staying aligned with quality standards and performance expectations.

What is the difference between Home Based Remote Call Monitoring vs Home Based Remote Customer Service Representative?

AspectHome Based Remote Call MonitoringHome Based Remote Customer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsBasic computer skills, customer service training
Work EnvironmentHome office, quiet environment, computer and headset requiredHome office, similar setup with focus on customer interaction
Industry UsageTelecommunications, healthcare, financeRetail, tech support, banking
Job FocusMonitoring calls for quality and complianceHandling customer inquiries and support

Home Based Remote Call Monitoring involves overseeing and evaluating calls for quality assurance, while Home Based Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles are remote, require similar technical setups, and are common in various industries, but they serve different functions within customer support operations.

What are the most commonly searched types of Remote Call Monitoring jobs in New York?

The most popular types of Remote Call Monitoring jobs in New York are:

What are popular job titles related to Home Based Remote Call Monitoring jobs in New York?

For Home Based Remote Call Monitoring jobs in New York, the most frequently searched job titles are:

What job categories do people searching Home Based Remote Call Monitoring jobs in New York look for?

The top searched job categories for Home Based Remote Call Monitoring jobs in New York are:

What cities in New York are hiring for Home Based Remote Call Monitoring jobs?

Cities in New York with the most Home Based Remote Call Monitoring job openings:

Home Based Remote Call Monitoring jobs near you

Remote Call Center Representative

AppleOne

Avenel, NJ • Remote

$19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Work from home, help people, and make an impact! We’re hiring customer-focused professionals in New Jersey for a temporary/contract remote call center opportunity supporting healthcare insurance open enrollment. If you have 1–2 years of customer service or call center experience, enjoy helping people, and are comfortable working in a fast-paced, structured environment, this is a great opportunity to put your skills to work. Immediate hiring needs, paid training, and remote work!
Job Summary
Our team is seeking reliable and professional Remote Call Center Representatives to support a large healthcare insurance enrollment program. Representatives will assist callers with coverage, eligibility, enrollment, and account updates while delivering accurate, professional, and positive customer service.
Candidates will receive training on program information, systems, call flows, and compliance procedures. This role is ideal for individuals who are comfortable handling high call volumes, learning new systems, and maintaining accuracy while working independently from home.
IMPORTANT: Candidates must have their own Windows-based computer and meet all required technical specifications for remote work.
Key Responsibilities:
- Answer and manage high-volume inbound customer service calls related to healthcare coverage, eligibility, and enrollment.
- Process applications, enrollment updates, demographic changes, and related customer requests accurately.
- Enter, document, and track caller information in required systems while maintaining attention to detail.
- Follow privacy policies, call center procedures, compliance requirements, and performance standards.
- Provide professional, patient, and helpful support to callers during the open enrollment season.
- Work successfully in a structured remote call center environment from a New Jersey location.
Compensation and Benefits:
- Pay rate: $17.00 to $19.00 per hour.
- Job type: Contract/Temporary.
- Work arrangement: Remote work from home.
- Location requirement:
NJ residence required for New Jersey position $18-19/hour
Non-NJ residents may be considered for other remote projects at $17/hour
Apply today if you're ready to provide excellent customer service and help callers navigate their healthcare enrollment needs from the comfort of your home!


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1504

Company Description

This company offers growth and a great group of people to work with.

AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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