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Home Based Remote Call Monitoring Jobs in New York

Proud Moments

In-Home Based BCBA

Morristown, NJ · On-site +1

$80 - $95/hr

Advocate for your clients by monitoring for potential issues and communicating concerns * Share your knowledge and experience through direct supervision, support, training, and orientation of our ...

Proud Moments

In-Home Based BCBA

Fair Lawn, NJ · On-site +1

$80 - $95/hr

Advocate for your clients by monitoring for potential issues and communicating concerns * Share your knowledge and experience through direct supervision, support, training, and orientation of our ...

Proud Moments

In-Home Based BCBA - Afternoons

Passaic, NJ · On-site +1

$80 - $95/hr

Advocate for your clients by monitoring for potential issues and communicating concerns * Share your knowledge and experience through direct supervision, support, training, and orientation of our ...

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Home Based Remote Call Monitoring information

What is home based remote call monitoring?

Home based remote call monitoring is a job where individuals listen to and evaluate recorded or live customer service calls from their own home. The main goal is to assess the quality of customer interactions, ensure compliance with company policies, and provide feedback to improve service. This role often involves using specialized software to access calls and fill out evaluation forms. Remote call monitors typically work for call centers, quality assurance companies, or directly for businesses looking to enhance their customer service experience.

What are the key skills and qualifications needed to thrive as a home based remote call monitoring specialist?

To excel as a Home Based Remote Call Monitoring Specialist, you generally need strong analytical skills, attention to detail, and experience in customer service or call centers, often supported by a high school diploma or equivalent. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Excellent listening skills, effective communication, and the ability to provide constructive feedback make someone stand out in this role. These skills ensure high-quality customer interactions, support continuous improvement, and help maintain service standards in remote work environments.

What are some common challenges faced by remote call monitoring professionals working from home, and how can they be overcome?

Remote call monitoring professionals often encounter challenges such as maintaining consistent focus during lengthy call evaluations, managing potential distractions in a home environment, and ensuring secure handling of sensitive call data. To overcome these challenges, it's important to establish a dedicated workspace, adhere to a structured schedule, and use secure, employer-approved software and devices. Regular communication with your team via virtual meetings can also help in staying aligned with quality standards and performance expectations.

What is the difference between Home Based Remote Call Monitoring vs Home Based Remote Customer Service Representative?

AspectHome Based Remote Call MonitoringHome Based Remote Customer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsBasic computer skills, customer service training
Work EnvironmentHome office, quiet environment, computer and headset requiredHome office, similar setup with focus on customer interaction
Industry UsageTelecommunications, healthcare, financeRetail, tech support, banking
Job FocusMonitoring calls for quality and complianceHandling customer inquiries and support

Home Based Remote Call Monitoring involves overseeing and evaluating calls for quality assurance, while Home Based Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles are remote, require similar technical setups, and are common in various industries, but they serve different functions within customer support operations.

What are the most commonly searched types of Remote Call Monitoring jobs in New York?

The most popular types of Remote Call Monitoring jobs in New York are:

What are popular job titles related to Home Based Remote Call Monitoring jobs in New York?

For Home Based Remote Call Monitoring jobs in New York, the most frequently searched job titles are:

What job categories do people searching Home Based Remote Call Monitoring jobs in New York look for?

The top searched job categories for Home Based Remote Call Monitoring jobs in New York are:

What cities in New York are hiring for Home Based Remote Call Monitoring jobs?

Cities in New York with the most Home Based Remote Call Monitoring job openings:

Home Based Remote Call Monitoring jobs near you

In-Home Based BCBA

Morristown, NJ • On-site, Remote

Proud Moments
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Proud Momentsexternal

$80 - $95/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Proud Moments ABA rating

6.1

Company rating: 6.1 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

Job description

Overview
Grow your career with the industry leader in behavioral health - Proud Moments ABA.
Proud Moments ABA provides the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and experience with our innovative treatment techniques to change our clients' lives. Our clinical support team makes sure you are able to focus on providing excellent clinical services to our learners and not administrative work.
We are actively seeking Board Certified Behavior Analysts (BCBA's) to join our team as full-time or part-time clinical experts.
As a Proud Moments BCBA, you'll enjoy professional respect, recognition, and rewards:
  • Competitive compensation + robust/achievable quarterly bonus program
  • Meaningful work-life balance with flexible working schedules (full or part-time)
  • Multi-tiered clinical team; both at the local and regional level designed to ensure you feel supported in your day to day
  • Advanced, easy-to-use tools that simplify data collection and charting
  • The best of both worlds - the resources of a large organization combined with the collegiality and support of the local care team
  • Enhanced Behavior Technician onboarding/training, to support continuity in services for our learners
  • Continuous professional development through our free monthly CEU accredited courses and over 200 hours of archived CEUs available
  • Comprehensive benefits package for full-time employees, including:
    • PTO/flexible holidays
    • Medical, dental and vision coverage
    • 401K retirement savings program
    • Employee Assistance Programs

Responsibilities
As a Proud Moments BCBA, you'll be challenged to realize your professional potential. Key responsibilities as a BCBA include:
  • Utilize your expertise to develop and supervise the implementation of targeted interventions that change the lives of children with autism
  • Share in the achievements of your clients as they develop positive behaviors and learn new skills
  • Provide caring support during family conversations to ensure parents fully understand assessment results and treatment recommendations
  • Advocate for your clients by monitoring for potential issues and communicating concerns
  • Share your knowledge and experience through direct supervision, support, training, and orientation of our growing team of behavioral technicians
  • Physically keep up with clients as they move about the session area(s). This will require many physical activities including, but not limited to, standing, sitting, bending, lifting 25+ pounds, running, squatting, kneeling, and generally keeping pace with children from 2-15 years old

Qualifications
As an ideal BCBA candidate, you bring to Proud Moments ABA the following qualifications:
  • Master's degree in behavioral analysis, education, psychology, or a related field
  • Current BCBA license (depending on state) or sitting for your exam in the next 3 months- students are welcome!
  • Demonstrated skills implementing applied behavioral analysis (ABA) with children with Autism Spectrum Disorder or related disorders
  • Ability to administer and interpret a variety of clinical assessments
  • Excellent clinical competence and judgment
  • Commitment to handling confidential information responsibly
  • Exceptional communication, problem-solving, organizational and project management skills while working in a fast-paced environment

Compensation Range: $80-95 per hour or $85,000-$110,000 salary
#BCBA
#LI-Onsite
Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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