Permanent Remote Call Monitoring Jobs in Maryland

About the Role

We are seeking a Senior Release Manager to drive and scale release management for NinjaOne’s rapidly growing SaaS platform. In this role, you will define and evolve release processes end-to-end—bringing structure and consistency to how we plan, coordinate, and deliver across teams. You’ll partner closely with engineering and cross-functional stakeholders to align scope, manage dependencies, and ensure smooth, reliable releases.

You’ll play a key role in building scalable systems and processes, simplifying complexity, and solving ambiguous challenges in a fast-paced environment. This role requires a hands-on, data-driven approach to improving release performance and enabling teams to move faster with confidence as we continue to grow.

Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.

We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS.  Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you.

What You’ll be Doing

• Manage execution of the deployment plan during production deployment, including fielding of deployment issues, escalations, and contingencies, acting as the primary point of contact throughout the deployment execution.
• Coordinates engineering teams and stakeholders for high-frequency, complex releases.
• Onboards internal customers to the Release Engineering platform.
• Assists with requirements and processes for the automated release platform.
• Communicates release status, action items, and updates.
• Assists the Support team with public communications.
• Manages all release communications, schedules, landing pages, and calendar entries.
• Monitors release phase progress with metrics.
• Defines clear ownership and escalation processes for release issues, ensuring rapid routing to the right stakeholders and consistent resolution.
• Document and refine process to reduce or minimize release-related risks and issues
• Continuously improves release processes by incorporating best practices.
• Other duties as needed

About You

• 5+ years Program/Project Management experience with Software Engineering teams.
• Proven experience managing releases for SaaS or cloud-native platforms at scale.
• Experience working with distributed systems and microservices architectures.
• Outstanding organizational, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Strong aptitude for quick learning in dynamic environments.
• Ability to influence without authority and drive alignment across engineering and business teams.
• Strong understanding of CI/CD pipelines, release automation, and Software Engineering practices.
• Familiarity with tools such as Jenkins, GitHub Actions, GitLab CI, ArgoCD, or similar.
• Working knowledge of AWS or similar cloud platforms.
• Continuous improvement mindset with a focus on scalability and efficiency.
• Bachelor's Degree related to technical discipline or equivalent professional experience.

About Us 

NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.  

What You’ll Love 

We are a collaborative, kind, and curious community. 

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship. Due to federal government security requirements associated with our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents.

*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.

Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO.

For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $110,000 to $170,000 per year.

For roles based in New York, the base salary hiring range for this position is $110,000 to $170,000 per year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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