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Home Based Remote Call Monitoring Jobs in Maryland

Remote Customer Service Agent

Waldorf, MD · Remote

$15 - $20/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Rockville, MD · Remote

$15.75 - $21.25/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Hagerstown, MD · Remote

$15.25 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Upper Marlboro, MD · Remote

$15.25 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Glen Burnie, MD · Remote

$15.25 - $20.25/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Hyattsville, MD · Remote

$15.50 - $20.75/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Silver Spring, MD · Remote

$16 - $21.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Columbia, MD · Remote

$15.50 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Gaithersburg, MD · Remote

$16.75 - $22.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Annapolis, MD · Remote

$15.25 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Baltimore, MD · Remote

$15.50 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Ellicott City, MD · Remote

$15.50 - $20.75/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Parkville, MD · Remote

$14.75 - $19.75/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Salisbury, MD · Remote

$15.25 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Bethesda, MD · Remote

$16.50 - $22.25/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Laurel, MD · Remote

$15.25 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Bowie, MD · Remote

$15 - $20/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Remote Customer Service Agent

Bel Air, MD · Remote

$14.75 - $19.75/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

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Home Based Remote Call Monitoring information

What is home based remote call monitoring?

Home based remote call monitoring is a job where individuals listen to and evaluate recorded or live customer service calls from their own home. The main goal is to assess the quality of customer interactions, ensure compliance with company policies, and provide feedback to improve service. This role often involves using specialized software to access calls and fill out evaluation forms. Remote call monitors typically work for call centers, quality assurance companies, or directly for businesses looking to enhance their customer service experience.

What are the key skills and qualifications needed to thrive as a home based remote call monitoring specialist?

To excel as a Home Based Remote Call Monitoring Specialist, you generally need strong analytical skills, attention to detail, and experience in customer service or call centers, often supported by a high school diploma or equivalent. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Excellent listening skills, effective communication, and the ability to provide constructive feedback make someone stand out in this role. These skills ensure high-quality customer interactions, support continuous improvement, and help maintain service standards in remote work environments.

What are some common challenges faced by remote call monitoring professionals working from home, and how can they be overcome?

Remote call monitoring professionals often encounter challenges such as maintaining consistent focus during lengthy call evaluations, managing potential distractions in a home environment, and ensuring secure handling of sensitive call data. To overcome these challenges, it's important to establish a dedicated workspace, adhere to a structured schedule, and use secure, employer-approved software and devices. Regular communication with your team via virtual meetings can also help in staying aligned with quality standards and performance expectations.

What is the difference between Home Based Remote Call Monitoring vs Home Based Remote Customer Service Representative?

AspectHome Based Remote Call MonitoringHome Based Remote Customer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsBasic computer skills, customer service training
Work EnvironmentHome office, quiet environment, computer and headset requiredHome office, similar setup with focus on customer interaction
Industry UsageTelecommunications, healthcare, financeRetail, tech support, banking
Job FocusMonitoring calls for quality and complianceHandling customer inquiries and support

Home Based Remote Call Monitoring involves overseeing and evaluating calls for quality assurance, while Home Based Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles are remote, require similar technical setups, and are common in various industries, but they serve different functions within customer support operations.

What are the most commonly searched types of Remote Call Monitoring jobs in Maryland?

The most popular types of Remote Call Monitoring jobs in Maryland are:

What are popular job titles related to Home Based Remote Call Monitoring jobs in Maryland?

For Home Based Remote Call Monitoring jobs in Maryland, the most frequently searched job titles are:

What cities in Maryland are hiring for Home Based Remote Call Monitoring jobs?

Cities in Maryland with the most Home Based Remote Call Monitoring job openings:

OFFICE MEDICAL DIRECTOR - Home Based Primary Care

Johns Hopkins Healthcare

Baltimore, MD • On-site, Remote

Full-time

Re-posted 29 days ago


Johns Hopkins Medicine rating

7.6

Company rating: 7.6 out of 10

Based on 233 frontline employees who took The Breakroom Quiz

191st of 898 rated healthcare providers


Job description

Johns Hopkins Community Physicians (JHCP) is looking for an Office Medical Director to join our Home-Based Primary Care Program serving Baltimore, Howard County, and Anne Arundel County, Maryland. This innovative and growing program delivers high-touch, comprehensive primary care to high needs, home-limited geriatric patients. As Medical Director, you will have the opportunity to help shape and expand the program, advance high-value care initiatives, and lead the development of innovative care models that improve outcomes for some of our most vulnerable patients.
The Office Medical Director (OMD) will be a practicing physician who is also responsible for oversight of all provider clinical and patient care activities in an office practice. This includes participation in provider recruitment and retention, provider staffing, provider performance evaluation, provider discipline and corrective action plans and provider scheduling. The OMD and Practice Administrator (PA) work together collaboratively and effectively to manage the responsibilities and duties inherent in the office practice.
OMD Specific Duties and Responsibilitiesinclude Budget Responsibility. Participates in the development of annual operating and capital budgets while monitoring actual expenditures against the budget. Coordinates procurement of supplies and equipment and maintains appropriate inventory management and budgetary controls. Complies with JHCP financial policies and procedures. Recognizes and encourages efforts in cost effectiveness and works to implement cost effective initiatives.
Professional Licensures/Certifications: Licensed to practice medicine in the state of Maryland. Board certified in Internal Medicine, Family Practice or Med Ped.
Preferred Education Requirement: Graduate of accredited Medical School or School of Osteopathy.
Preferred Years of Experience and/or Skills: 3 years physician experience preferred. Excellent interpersonal and demonstrated written and verbal communications skills necessary to interact with JHCP providers, staff and a diverse patient population. Effective organizational and time management skills. Ability to analyze data to synthesize and summarize information, and make judgments regarding patient care.
Ability to document legibly using a writing instrument. Ability to use a computer keyboard to input and obtain data.
Machines, Tools, Equipment: Must operate standard office machines and equipment such as calculators, typewriters, word processing, photocopiers, PC, general office and communications equipment.
Benefits:
  • Full-time - which will be a mix of clinical and admin
  • Additional protected time provided for director duties
  • Night call once per month
  • CME allowance
  • Protected time off
  • Malpractice insurance
  • Productivity model includes bonus eligibility
  • Dedicated medial assistant support

Our Physicians and leaders are highly engaged and committed to teamwork. At JHCP you will work beside the unequaled talent of Johns Hopkins nurses and staff and enjoy extensive benefits and opportunities for personal and professional growth. Our Medical Leadership team are all practicing in our clinics.
Through the diverse backgrounds and experiences of our employees, we are able to deliver on the promise to improve the health of the communities we serve!
Put your passion to care towards our role as a Hopkins Physician, where you'll be responsible for providing the exceptional quality of primary care that our patients expect. You'll enjoy regular hours with night call less than once per month, allowing you ample time to enjoy all the activities that the area has to offer.
Requirements:
  • MD License in the State of Maryland required
  • CPR Certification required
  • 3 years of experience required

We offer a competitive salary, signing bonuses, excellent benefits and the opportunity to practice high-quality medicine as part of the Johns Hopkins Health System.
Together we will deliver the Promise of Medicine!
Salary Range: Minimum 0.00/hour - Maximum 0.00/hour. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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