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Home Based Remote Call Monitoring Jobs in Maryland

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In-Home Based BCBA

Rockville, MD · On-site +1

$90 - $100/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Advocate for your clients by monitoring for potential issues and communicating concerns * Share your knowledge and experience through direct supervision, support, training, and orientation of our ...

Liveops

Remote Customer Service Agent

Waldorf, MD · Remote

$15 - $20/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Laurel, MD · Remote

$15.25 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Bowie, MD · Remote

$15 - $20/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Rockville, MD · Remote

$15.75 - $21.25/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Gaithersburg, MD · Remote

$16.75 - $22.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Hyattsville, MD · Remote

$15.50 - $20.75/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Columbia, MD · Remote

$15.50 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Silver Spring, MD · Remote

$16 - $21.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Annapolis, MD · Remote

$15.25 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Hagerstown, MD · Remote

$15.25 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Glen Burnie, MD · Remote

$15.25 - $20.25/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Upper Marlboro, MD · Remote

$15.25 - $20.50/hr

This opportunity offers the flexibility to run your own home-based business while delivering high ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

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All JobsHome Based Call Monitoring JobsHome Based Remote Call Monitoring JobsHome Based Remote Call Monitoring Jobs in Maryland

Home Based Remote Call Monitoring information

What is home based remote call monitoring?

Home based remote call monitoring is a job where individuals listen to and evaluate recorded or live customer service calls from their own home. The main goal is to assess the quality of customer interactions, ensure compliance with company policies, and provide feedback to improve service. This role often involves using specialized software to access calls and fill out evaluation forms. Remote call monitors typically work for call centers, quality assurance companies, or directly for businesses looking to enhance their customer service experience.

What is the difference between Home Based Remote Call Monitoring vs Home Based Remote Customer Service Representative?

AspectHome Based Remote Call MonitoringHome Based Remote Customer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsBasic computer skills, customer service training
Work EnvironmentHome office, quiet environment, computer and headset requiredHome office, similar setup with focus on customer interaction
Industry UsageTelecommunications, healthcare, financeRetail, tech support, banking
Job FocusMonitoring calls for quality and complianceHandling customer inquiries and support

Home Based Remote Call Monitoring involves overseeing and evaluating calls for quality assurance, while Home Based Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles are remote, require similar technical setups, and are common in various industries, but they serve different functions within customer support operations.

What are the key skills and qualifications needed to thrive as a home based remote call monitoring specialist?

To excel as a Home Based Remote Call Monitoring Specialist, you generally need strong analytical skills, attention to detail, and experience in customer service or call centers, often supported by a high school diploma or equivalent. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Excellent listening skills, effective communication, and the ability to provide constructive feedback make someone stand out in this role. These skills ensure high-quality customer interactions, support continuous improvement, and help maintain service standards in remote work environments.

What are some common challenges faced by remote call monitoring professionals working from home, and how can they be overcome?

Remote call monitoring professionals often encounter challenges such as maintaining consistent focus during lengthy call evaluations, managing potential distractions in a home environment, and ensuring secure handling of sensitive call data. To overcome these challenges, it's important to establish a dedicated workspace, adhere to a structured schedule, and use secure, employer-approved software and devices. Regular communication with your team via virtual meetings can also help in staying aligned with quality standards and performance expectations.

What are the most commonly searched types of Remote Call Monitoring jobs in Maryland?

The most popular types of Remote Call Monitoring jobs in Maryland are:

What are popular job titles related to Home Based Remote Call Monitoring jobs in Maryland?

For Home Based Remote Call Monitoring jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Home Based Remote Call Monitoring jobs in Maryland look for?

The top searched job categories for Home Based Remote Call Monitoring jobs in Maryland are:

What cities in Maryland are hiring for Home Based Remote Call Monitoring jobs?

Cities in Maryland with the most Home Based Remote Call Monitoring job openings:

Home Based Remote Call Monitoring jobs near you

Entry Level Customer Service Representative (Call Center)

The Panther Group

Middle River, MD • Remote

$17 - $18.50/hr

Full-time

Re-posted 21 days ago

Job description

Bilingual Customer Service Representative (Call Center)
PROJECT HOURS: The ideal candidate will have flexibility to work full-time, Monday to Friday between the hours of 830am to 830pm in addition to rotating Saturdays 8am to 2pm. This is a full-time position for a total of 40 hours per week.
Location: This role is ONSITE in the Middle River, MD area for a minimum of 8 to 12 weeks, with the potential to go remote once fully trained and metrics are met.
Position Summary
The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures all required information is provided for security. The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the program’s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons’ service requirements are protected and accounted for in accordance with set standards of performance.
Responsibilities

  • Process telephone inquiries, fax information/applications to customers if required.
  • Perform account maintenance, including address changes, payments, adjustments, and statement requests
  • Research overcharges and submit for adjustment.
  • Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
  • Prepare reports to include daily Phone Call Log.
  • File applications and other paperwork as necessary.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs.
  • Must remain professional under every circumstance with patrons and staff member

Requirements
  • High School Diploma or the equivalent required
  • Previous customer service experience required, preferably in a call center environment
  • Strong written and verbal communication skills
  • Fluent in both English and Spanish preferred
PAY RATE RANGE: $17.00-$18.50 per hour depending on experience
#ZRPROF

Company Description

We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.