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Home Based Remote Call Monitoring Jobs in Maryland

HR Anew

EEO and Workplace Investigator

Columbia, MD · Remote

EEO and Workplace Investigator USA Based Remote Independent Contractor Opportunity About HR Anew ... monitoring, reporting, and executive oversight. The EEO Investigator will conduct impartial and ...

Liveops

Remote Spanish Bilingual Customer Service

Waldorf, MD · Remote

$15 - $18.75/hr

... home-based business tailored to your strengths. As an Independent Contractor, you will: * Be your ... Computer skills, including navigating multiple systems and documenting call notes * Ability to sit ...

Liveops

Remote Spanish Bilingual Customer Service

Columbia, MD · Remote

$15.50 - $19.25/hr

... home-based business tailored to your strengths. As an Independent Contractor, you will: * Be your ... Computer skills, including navigating multiple systems and documenting call notes * Ability to sit ...

Liveops

Remote Spanish Bilingual Customer Service

Bethesda, MD · Remote

$16.50 - $20.75/hr

... home-based business tailored to your strengths. As an Independent Contractor, you will: * Be your ... Computer skills, including navigating multiple systems and documenting call notes * Ability to sit ...

Liveops

Remote Spanish Bilingual Customer Service

Bel Air, MD · Remote

$14.75 - $18.50/hr

... home-based business tailored to your strengths. As an Independent Contractor, you will: * Be your ... Computer skills, including navigating multiple systems and documenting call notes * Ability to sit ...

Liveops

Remote Spanish Bilingual Customer Service

Frederick, MD · Remote

$15.50 - $19.50/hr

... home-based business tailored to your strengths. As an Independent Contractor, you will: * Be your ... Computer skills, including navigating multiple systems and documenting call notes * Ability to sit ...

Liveops

Remote Spanish Bilingual Customer Service

Laurel, MD · Remote

$15.25 - $19.25/hr

... home-based business tailored to your strengths. As an Independent Contractor, you will: * Be your ... Computer skills, including navigating multiple systems and documenting call notes * Ability to sit ...

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All JobsHome Based Call Monitoring JobsHome Based Remote Call Monitoring JobsHome Based Remote Call Monitoring Jobs in Maryland

Home Based Remote Call Monitoring information

What is home based remote call monitoring?

Home based remote call monitoring is a job where individuals listen to and evaluate recorded or live customer service calls from their own home. The main goal is to assess the quality of customer interactions, ensure compliance with company policies, and provide feedback to improve service. This role often involves using specialized software to access calls and fill out evaluation forms. Remote call monitors typically work for call centers, quality assurance companies, or directly for businesses looking to enhance their customer service experience.

What are the key skills and qualifications needed to thrive as a home based remote call monitoring specialist?

To excel as a Home Based Remote Call Monitoring Specialist, you generally need strong analytical skills, attention to detail, and experience in customer service or call centers, often supported by a high school diploma or equivalent. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Excellent listening skills, effective communication, and the ability to provide constructive feedback make someone stand out in this role. These skills ensure high-quality customer interactions, support continuous improvement, and help maintain service standards in remote work environments.

What are some common challenges faced by remote call monitoring professionals working from home, and how can they be overcome?

Remote call monitoring professionals often encounter challenges such as maintaining consistent focus during lengthy call evaluations, managing potential distractions in a home environment, and ensuring secure handling of sensitive call data. To overcome these challenges, it's important to establish a dedicated workspace, adhere to a structured schedule, and use secure, employer-approved software and devices. Regular communication with your team via virtual meetings can also help in staying aligned with quality standards and performance expectations.

What is the difference between Home Based Remote Call Monitoring vs Home Based Remote Customer Service Representative?

AspectHome Based Remote Call MonitoringHome Based Remote Customer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsBasic computer skills, customer service training
Work EnvironmentHome office, quiet environment, computer and headset requiredHome office, similar setup with focus on customer interaction
Industry UsageTelecommunications, healthcare, financeRetail, tech support, banking
Job FocusMonitoring calls for quality and complianceHandling customer inquiries and support

Home Based Remote Call Monitoring involves overseeing and evaluating calls for quality assurance, while Home Based Remote Customer Service Representatives directly interact with customers to resolve issues. Both roles are remote, require similar technical setups, and are common in various industries, but they serve different functions within customer support operations.

What are the most commonly searched types of Remote Call Monitoring jobs in Maryland?

The most popular types of Remote Call Monitoring jobs in Maryland are:

What are popular job titles related to Home Based Remote Call Monitoring jobs in Maryland?

For Home Based Remote Call Monitoring jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Home Based Remote Call Monitoring jobs in Maryland look for?

The top searched job categories for Home Based Remote Call Monitoring jobs in Maryland are:

What cities in Maryland are hiring for Home Based Remote Call Monitoring jobs?

Cities in Maryland with the most Home Based Remote Call Monitoring job openings:

Home Based Remote Call Monitoring jobs near you

Remote Customer Service Representative

Liveops

Waldorf, MD • Remote

$20/hr

Contractor

Re-posted 8 days ago

Job description

Tax Software Support – Independent Contractor

Location: Remote (US-Based)

Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide support services.
  • Set your own schedule.
  • Provide a distraction-free home office.
  • Provide your own home office equipment.
  • Handle customer calls, assess needs, and solve problems.
Requirements
  • Experience taking inbound and outbound calls.
  • Computer skills, including navigating multiple systems and documenting call notes.
  • Strong communication skills and the ability to connect with diverse individuals.
  • Ability to sit for long periods.
  • Patience and empathy.
  • Ability to provide services pursuant to your contract independently.
Preferred Qualifications
  • Available to provide services on April 14 and 15.
  • Comfortable using video chat and screen-sharing tools.
  • Adaptable to changing procedures and tech challenges.
  • Experience with inbound/outbound customer support; call center experience is a plus.
Hours
  • Choose your own schedule by self-scheduling 30-minute blocks or commits.
  • Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.
  • Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.
Compensation
  • Submit invoices and receive payment for completed services pursuant to contract.
  • Invoice $0.34 per minute of talk time for providing services January–April.
  • Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.
  • Additional performance-based pay may be announced during the season.
  • ICs are responsible for their own taxes and expenses.
  • Earn up to $20/hour; earnings vary and are not guaranteed.
Computer Requirements
  • CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
  • Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
  • OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
  • Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.
  • Review the Liveops Mobile Device and Security Requirements
Application and Certification Process
  • Complete an application and pass a background check.
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete program-specific certifications.
Background Check

For a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirements

Important Notes
  • Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.
  • Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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