Permanent Remote Call Monitoring Jobs in Frederick, MD

Salary : $97,540.00 - $157,962.00 Annually
Location : 27 Courthouse Sq Rockville MD 20850 USA
Job Type: Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-00452
Department: Department of Technology and Enterprise Business Solutions
Division: TBS 34 CIOs Office
Opening Date: 08/13/2026
Closing Date: 8/20/2026 11:59 PM Eastern
FLSA: Exempt
About the Position
Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $97,540.00 to $155,211.00, based on the candidate's qualifications and experience.
WHO WE ARE
The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The department facilitates business and reengineering processes to improve legacy workflow and streamline services to our customers.
WHO WE ARE LOOKING FOR
Montgomery County Department of Technology and Enterprise Business Solutions is seeking a (Technology Investment-Evaluation, Compliance and Policy Analyst), Grade N28, to join its Technology Business Performance Team. This position plays a key role in ensuring County technology investments deliver measurable value, comply with governance requirements, and support strategic priorities.
What You'll Be Doing
The Technology Business Performance Team is seeking a principal analyst responsible for technology investment and performance analysis, policy administration, and audit coordination. This role supports executive decision-making by evaluating technology investments, coordinating audit activities, managing technology policies and standards, and advancing the performance and value of County technology programs. The analyst ensures that technology investments align with County priorities, comply with policy and governance requirements, and deliver measurable business value.
Major Duties
Technology Investment & Performance Analysis
• Evaluate technology investment proposals and business cases to identify high-value opportunities.
• Analyze project costs, benefits, and operational impacts with an emphasis on measurable outcomes.
• Support Enterprise Technology Investment Review Group activities by highlighting value potential and operational risk.
• Maintain and enhance investment performance dashboards to communicate value and performance trends.
• Monitor technology portfolio performance to ensure ongoing delivery of expected business value.
• Support benefits-realization efforts by validating whether the projected value is achieved.
Policy & Standards Management
• Maintain technology policies and standards that reinforce consistent, value-aligned technology practices.
• Coordinate regular policy reviews and updates to support strategic, compliance, and operational needs.
• Support governance committees by connecting policy impacts to performance and service outcomes.
• Monitor policy compliance trends and evaluate impacts on technology value and operational performance.
• Recommend policy improvements that enhance efficiency, consistency, and measurable value.
Audit Coordination & Compliance
• Coordinate Internal Audit and Inspector General engagements to support performance, compliance, and value improvement.
• Serve as the primary liaison for technology audit requests, focusing on value, service impact, and risk mitigation.
• Track corrective actions and remediation plans to strengthen operational performance and value delivery.
• Monitor implementation of audit recommendations to ensure sustained improvements and measurable outcomes.
• Support audit-readiness initiatives that reinforce accountability and improve value realization.
Key Responsibilities
• Analyze technology investments and business cases with a focus on expected and actual value.
• Coordinate audit-related activities to strengthen compliance and operational performance.
• Manage technology policies, procedures, and governance documentation that support value-aligned operations.
• Monitor corrective action plans and compliance activities to improve technology and operational effectiveness.
• Develop and support executive dashboards and performance reports that clearly communicate realized value.
• Support benefits-realization efforts to ensure intended returns on technology investments are achieved.
Telework: This position may be eligible for limited hybrid telework, up to two days per week, after the initial training and probation period.A criminal background (and credit history) check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.
Minimum Qualifications
Experience: Five (5) years of professional experience in the information technology field in areas such as drafting and revising technology-related policies, responding to internal audits and coordinating follow-up actions, and working with federal, state, or local policies to ensure compliance.
Education: Bachelor's degree in computer science or a related field from an accredited college or university.
Equivalency: An equivalent combination of education and experience may be substituted. For applicants possessing very hard-to-find skills that are a critical need to the department/agency, training and certification may be accepted in lieu of full degree requirements.
Medical Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.
Preferred Criteria, Interview Preferences
All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Applicants who meet the minimum qualifications will be rated "Qualified," placed on the Referred List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following:

• A degree in public administration, business administration, information systems, finance, project or process management, or a related field.
• Relevant certifications in technology portfolio management, business analysis, IT governance, enterprise architecture, or related disciplines (e.g., TBM Practitioner, MoP Foundation/Practitioner).
• Experience in performance management and value measurement.
• Experience coordinating audits and translating findings into actionable improvements.
• Experience with technology policy analysis, governance, and documentation.
• Experience in project portfolio management and value-based prioritization.
• Experience conducting ROI/TCO analysis for technology budgets.
• Experience in public-sector or government technology operations.
• Experience with data visualization and executive-level reporting.
• Experience working with IT governance frameworks.

IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
What is your highest level of completed education?

• N/A
• High School/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate

02
How many years of professional experience do you have in drafting and revising technology-related policies, responding to internal audits and coordinating follow-up actions, and working with federal, state, or local policies to ensure compliance?

• Less than 1 year of Experience
• 1 Year Experience
• 2 Year's Experience
• 3 Year's Experience
• 4 Year's Experience
• 5 Year's Experience
• 6 Year's Experience
• 7 Years Experience
• 8 Years Experience
• 9+ Years Experience

03
Do you have a bachelor's degree in computer science or a related field? If not, what is your degree in (e.g. A degree in public administration, business administration, information systems, finance, project or process management, or a related field.)?
04
Give me an example of a unique challenge you faced working in a government technology environment. How did you navigate it?
Requ