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Permanent Remote Call Monitoring Jobs in Iowa (NOW HIRING)

RSM

Temporary AML IT Audit Consultant

Cedar Rapids, IA · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Davenport, IA · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Davenport, IA · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Davenport, IA · Remote

$80/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Davenport, IA · Remote

$86/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Cedar Rapids, IA · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Cedar Rapids, IA · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Cedar Rapids, IA · Remote

$86/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Cedar Rapids, IA · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Cedar Rapids, IA · Remote

$82/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Davenport, IA · Remote

$89/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Davenport, IA · Remote

$82/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

RSM

Temporary AML IT Audit Consultant

Cedar Rapids, IA · Remote

$80/hr

Remote Employment Type: Temporary RSM is seeking an experienced IT Audit professional to support a ... Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions ...

MCI Military Recruitment

VP BPO Sales

Iowa, IA · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Iowa

Permanent Remote Call Monitoring information

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Iowa?

For Permanent Remote Call Monitoring jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Iowa look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Iowa are:

What cities in Iowa are hiring for Permanent Remote Call Monitoring jobs?

Cities in Iowa with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Iowa as of June 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

Temporary AML IT Audit Consultant

RSM

Cedar Rapids, IA • Remote

$89/hr

Full-time

Posted 23 days ago

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Temporary AML IT Audit Consultant

Location: Remote
Employment Type: Temporary

RSM is seeking an experienced IT Audit professional to support a large global banking client on regulatory remediation and issue validation initiatives. This role will focus on evaluating technology controls supporting Anti-Money Laundering (AML) and Financial Crimes programs, validating remediation activities, and assessing compliance with regulatory expectations.

The ideal candidate will have strong experience in IT audit, controls testing, model validation, and regulatory remediation programs within complex banking environments.

Key Responsibilities
  • Assess the design and operating effectiveness of IT controls supporting AML and Financial Crimes processes, including transaction monitoring, sanctions screening, and KYC/CDD platforms.
  • Perform issue validation and remediation testing to evaluate whether corrective actions adequately address identified risks and regulatory findings.
  • Execute risk-based audit procedures, including controls testing and targeted substantive testing.
  • Evaluate IT general controls, change management processes, security controls, operational processes, and data controls supporting AML technology environments.
  • Conduct model validation and controls testing activities, including assessment of governance, methodologies, assumptions, and supporting documentation.
  • Review technical documentation, system configurations, data flows, reports, and application controls to assess risk and support audit conclusions.
  • Identify control gaps, assess root causes, and provide practical recommendations to strengthen control environments.
  • Prepare clear, concise, and high-quality audit documentation suitable for internal audit, regulatory, and stakeholder review.
Qualifications
  • 5+ years of experience in IT Audit, Technology Risk, Internal Audit, or a related field within banking or financial services.
  • Experience performing controls testing, targeted substantive testing, issue validation, or regulatory remediation reviews.
  • Knowledge of AML and Financial Crimes processes, including transaction monitoring, sanctions screening, and customer due diligence.
  • Experience evaluating IT general controls (ITGCs), application controls, security controls, and change management processes.
  • Experience with model validation, model governance, or control effectiveness assessments.
  • Ability to review and interpret technical documentation, system architecture, data flows, system configurations, and code.
  • Strong analytical, documentation, written communication, and stakeholder management skills.
Preferred Experience
  • Consent order validation and regulatory remediation programs.
  • Large global banking institutions.
  • AML, Financial Crimes, Compliance, or Regulatory Risk functions.
  • Model Risk Management or model governance frameworks.
  • Regulatory environments involving OCC, Federal Reserve, FDIC, or similar regulatory bodies.

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $59 - $89 per hour

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