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Permanent Remote Call Monitoring Jobs in Iowa (NOW HIRING)

Principal Financial Group

Claim Assistant 2

Des Moines, IA · On-site +1

$18.17 - $32.31/hr

Call medical providers to obtain accurate information to assist with the claim process. * Perform ... Pension Eligible Yes Additional Information Work Environment While this role is a remote ...

Principal Financial Group

Claim Assistant 2

Des Moines, IA · On-site +1

$24.23 - $32.31/hr

Call medical providers to obtain accurate information to assist with the claim process. * Perform ... Pension Eligible Yes Work Environment While this role is a remote opportunity regardless of ...

Mom\'s Meals

Senior Data Product Manager

Ankeny, IA · Remote

$118K - $156K/yr

Salary range: $116,644-151,637 plus 10% bonus Remote hires will be required to travel to our ... Monitor product utilization, user retention and other product performance measures such as user ...

Mom's Meals

Principal Data Analyst

Ankeny, IA · Remote

Salary range: $100,003-120,000 plus 10% bonus Remote hires will be required to travel to our ... Define and monitor KPIs; create executive scorecards and operational reporting that tie directly to ...

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Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Iowa? For Permanent Remote Call Monitoring jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Iowa look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Iowa are:
What cities in Iowa are hiring for Permanent Remote Call Monitoring jobs? Cities in Iowa with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Iowa as of June 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

Customer Service Mon-Fri

Five Star Solutions

Davenport, IA • On-site, Remote

$14/hr

Full-time

Posted 7 days ago

Job description

Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat.
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Qualifications
  • 1 year of previous call center or office background experience required
  • 1 year of customer service or customer support experience
  • A high school diploma or GED is preferred
  • Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
  • Previous experience using Outlook, Word & Excel preferred
  • Knowledge of CRM systems a plus
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Must be at least 18 years of age
  • A background check and drug screen applicable with state and federal laws is required
  • Must be able to speak, read, write and understand English

Responsibilities
  • In this role, you'll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
  • Manage large amounts of inbound calls in a timely manner
  • Able to work without a script and maintain call control
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Identify upsell/cross-sell opportunities
  • Actively participate in efforts to support customer satisfaction and maintain quality
  • Skillfully change from one task to another without loss of efficiency or composure
  • Ability to multi-task using multiple system pending the clients working environment
  • Successfully complete all training sessions
  • Effectively communicate with patience and understanding to build rapport
  • Remain positive and professional in all customer interactions
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
  • Flexibility to cross train as requested
  • Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies
  • Perform other duties as assigned*

Required Skills/Abilities
  • Strong phone and verbal communication skills along with active listening through multiple channels
  • Customer focus and adaptability to different personality types
  • Maintaining composure in challenging and complex situations
  • Ability to use technology effectively and productively independently
  • Regularly required to sit
  • Regularly required to use hands to feel, handle and control objects
  • Occasionally required to reach, stoop, kneel, or crouch
  • Occasionally required to lift and/or carry loads of up to 30 lbs
  • All standard vision abilities are required
  • All standard hearing abilities are required

Equipment Provided Option
  • Equipment will be shipped to you.
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

$14 - $14 an hour
  • Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
  • Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F
  • Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
  • Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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