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Permanent Remote Call Monitoring information
What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?
| Aspect | Permanent Remote Call Monitoring | Remote Customer Service Representative |
|---|---|---|
| Credentials | Typically requires call monitoring or quality assurance certifications | Usually requires customer service or communication skills, sometimes certifications in specific industries |
| Work Environment | Remote, focused on monitoring and evaluating calls | Remote, focused on assisting customers via calls or chat |
| Employer & Industry | Call centers, quality assurance firms, customer service departments | Customer service, retail, tech support across various industries |
Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.
What is a Permanent Remote Call Monitoring job?
What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?
What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

Full-time
Medical, Dental, Life, Retirement, PTO
Posted 6 days ago
University Of Iowa rating
6.9
Based on 85 frontline employees who took The Breakroom Quiz
416th of 560 rated colleges and universities
Job description
The Holden Comprehensive Cancer Center at the University of Iowa is seeking a Oncology Registry Manager that will be responsible for the daily management, re-accreditation, and operations of the Oncology Registry program for the Holden Comprehensive Cancer Center and Mission Cancer Blood. Provide developmental and administrative expertise to the Oncology Registry team, including patient medical record abstracting and oversight of teams' abstractions, follow-up, reporting, quality control, and data updates.
This position is eligible for hybrid or remote work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Duties to include:
Operational and Financial Management:
Provide information and counsel others on the policies and goals for the overall administration and direction of the HCCC and Mission Cancer Blood Oncology Registry.
Initiate, write and edit reports for publication and distribution for Oncology Registry, members of the UIHC community, American College of Surgeons Commission on Cancer (ACoS) and related accreditations, and for Oncology Registry data distribution and publication.
Responsible for record reviews and corrections to registry data; verify quality requirements; provide documentation and/or present to Committees for ACoS and related accreditations.
Prepare and submit annual budget; manage program budget and expenditures; determine and report on monthly unit of service.
Prepare and present information for presentations, conferences, and workshops.
Maintain rapid quality reporting system (RQRS) and the workflows and communications to ensure effective management.
Perform abstracting as needed to maintain timely reporting.
Maintain Policy and Procedure Manual.
Analyze Registry data, assuring quality compliance for State Health Registry of Iowa (SHRI).
Analyze, evaluate, and compile data and create specialized reports as requested by physicians, administrative staff, and others.
Review Pathology reports utilizing the CAS in CNExT; identify and validate cancer specific cases; create (or verify) suspense abstracts.
Analyze, interpret, and determine appropriate information to be obtained for updating of Oncology Registry abstract.
Maintain specialized knowledge to execute abstracting and confirming documentation utilizing specific resources and determine appropriate coding to document Collaborative Stage (CS) and surgical resections meeting Facility Oncology Registry Data Standards (FORDS) guidelines as mandated by the ACoS/CoC and NCI/SEER.
Responsible for the coordination, assessment and correction of edits and transmission of data to the National Cancer Data Base (NCDB) Call for Data database.
Function as specialized/technical expert on the infrastructure and functions of CNExT database. Serve as CNExT contact for maintenance and technical issues as well as liaison to Health Care Information Systems (HCIS).
Responsible for developing custom databases for abstractors and follow-up personnel and to assure compliance with new ACoS standards as needed.
Coordinate, monitor and maintain all aspects of database, assuring accurate and up-to-date compilation of data.
Manage transmission of weekly cases to SHRI via secure file transfer protocol (FTP).
Manage and maintain regular updates to metafiles and data system to maintain current standards.
Execute coordination and enhancements to Cancer Alert System (CAS) into CNExT.
Strategic Planning:
Initiate the development of long- and short-term program objectives and strategies. Coordination and preparation of strategic plans in support of program.
Analyze workload and volume trends along with national and local forecasts to arrange staffing models and determine personnel, technology, and infrastructure needs for the work unit proactively.
Communication and Outreach:
Prepare research requests; provide definitions for all data formats as requested; assure timely response to requests for information related to the reporting of incidence, survival and other related data, as requested by physicians, researchers and other staff.
Respond to inquiries and requests as appropriate from faculty, staff, patients, families, other registries, and outside physicians.
Review and provide feedback to abstractors regarding ACoS, American Joint Committee on Cancer (AJCC) and Surveillance Epidemiology and End Results (SEER) guidelines and data quality.
Assist medical staff and other allied health care professionals in gathering and generating customized oncology registry statistics for studies, publications and reports.
Counsel and provide training and guidance to physicians and staff for American Joint Committee on Cancer (AJCC) TNM Cancer Staging and Collaborative Staging.
Compliance:
Oversee Physician Review.
Ensure time, complete, and accurate submission of cancer registry data to the National Cancer Database(NCDB) and Rapid Cancer Reporting System(RCRS) in accordance with ACoS CoC requirements.
Responsible for conducting quality control audits and analyzing data on weekly and monthly cases and on Iowa/SEER and ACoS edits.
Serve as Cancer Registry Data Quality Control Coordinator on HCCC Cancer Committee and as Cancer Registry Data Quality Control Coordinator for Breast Health Steering Committee.
Maintain Quality Control plan in concordance with ACoS standards and other governing bodies.
Manage and maintain follow-up statistics assuring ACos compliance related to follow-up standards.
Quality Improvement:
Perform quality control on submitted data; analyze results; follow up with appropriate staff; participate in mandatory and voluntary question-and-answer reviews and field tests offered by Surveillance, Epidemiology, and End Results Program (SEER) and the ACoS.
Design and implement efficiencies in case finding and documentation efforts with the EPIC to CNEXT interface.
Analyze data for quality improvement initiatives.
Develop new processes and procedures to enhance efficiencies in data capture and reporting.
Leadership/Supervision:
Perform human resource functions including but not limited to interviewing, selection, training, performance evaluations, salary determinations, position descriptions, hybrid/remote work, promotions, disciplinary actions and assure compliance with UI policies and procedures.
Instruct and advise staff and students on issues and questions related to CNExT and other database programs, systems errors or violations, corrupt files, missing information, handling issues and technical difficulties.
Provide leadership and direction in overseeing basic abstracting and coding clarifications.
Coordinate and manage daily activities of follow-up staff including monitoring status of projects, establishing priorities, and assigning tasks.
SUPERVISION RECEIVED:
Administrative and functional supervision received by HCCC Executive Service Line Administrator
SUPERVISION EXERCISED:
Supervision exercised over Oncology Registry staff
UI Health Care Core Values (WE CARE)
Welcoming
We are welcoming to the community, partners, staff, and patients utilizing the collective strength of our people.
Excellence
We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
Collaboration
We collaborate with health care systems, providers, and communities across Iowa and the region as well within our UI community. We believe teamwork- guided by compassion- is the best way to work.
Accountability
We behave ethically, act openly and with integrity in all that we do, taking responsibility for our actions.
Respect
We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
Empowerment
We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.
University of Iowa Health Care-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.
Holden Comprehensive Cancer Center is Iowa's only NCI-designated comprehensive cancer center. The NCI designation recognized our cancer center, and its research scientist, physicians, and other health care professionals, for their roles in advancing cancer research that impacts on our ability to prevent, detect and treat our patients with cancer. Not just a floor, or a building, or even confined to a single college. Holden Comprehensive Cancer Center coordinates all cancer-related research, education, and patient care by faculty from 41 departments and six colleges, as well as UI Health Care and UI Children's Hospital.
Percent of Time: 100%
Work Schedule: Monday - Friday, Hours worked between 8:00am-5pm
Pay Grade: 5A
https://hr.uiowa.edu/pay/guide-pay-plans
Benefits Highlights:
Regular salaried position located in Iowa City, IA
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
For more information about Why Iowa?, click here
Required Qualifications
Master's degree in Public Health or a related field, or an equivalent combination of education and experience.
3-5 years experience as an Oncology Data Specialist, Registrar, or other related roles.
Active Oncology Data Specialist (ODS) Certification
Proficiency in software applications, including but not limited to EPIC, CNExT, and Microsoft Office Suite
Relevant experience in the field of quality assurance
Demonstrated leadership skills
Excellent written, verbal, and interpersonal communication skills
Excellent organizational, multi-tasking and problem-solving skills
Desired Qualifications
Directly related experience with and knowledge of Oncology program requirements for: The American College of Surgeons Commission on Cancer (ACoS CoC) and related accreditations; National Cancer Institute Surveillance, Epidemiology and End Result (SEER); National Cancer Data Base (NCDB); American Joint Commission on Cancer TNM Cancer Staging and Collaborative Staging (AJCC); International Classification of Diseases for Oncology (ICD-9 & 10) codes; and the State Health Registry of Iowa (SHRI).
Knowledge of Oncology medical terminology, including anatomy, biology and physiology
Knowledge of University policies, procedures and regulations
Application Process: In order to be considered, applicants must upload a resume and cover letter(under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 7 calendar days.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
References: Five professional references will be requested and required at a later step in the recruitment process
This position is not eligible for University sponsorship for employment authorization.
With additional questions, please reach out to Sarah Waldschmidt at sarah-waldschmidt@uiowa.edu
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About University of Iowa
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Industry
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Company size
10,000+ Employees
Headquarters location
Iowa City, IA, US
Year founded
1847