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Permanent Remote Call Monitoring Jobs in Alabama

Transform9

Infrastructure / DevOps Engineer

Birmingham, AL · On-site +1

$49.50 - $67.75/hr

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Monitor platform health, define SLOs/SLAs, and build alerting and observability tooling * Respond ...

Cyncly

Sales Development Rep WDG

Tuscaloosa, AL · Remote

$52K/yr

Remote, United States (EST) Contract: Full-Time Permanent About Us Cyncly is a global technology ... Self-starter who thrives in a fully remote environment Working for us At Cyncly, we call our team ...

QVC

This role is remote ; job seekers must reside in one of the following states to be considered: Ohio ... Monitor our service levels, workforce adherence, and team schedules. * Conduct call quality reviews ...

MCI Careers

$21 - $23/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Cu*South, Inc.

IT Specialist

Fairhope, AL · On-site

Monitor and respond to help desk tickets in a timely manner * Document issues, resolutions, and IT ... There may be an opportunity to go hybrid or remote. Some job assignments at CU*SOUTH are primarily ...

MCI Careers

$21 - $23/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Arlington Properties, Inc.

REGIONAL MANAGER

Birmingham, AL · Remote

$73K - $98K/yr

Remote - Regional Travel Required Full-Time Exempt About the Role At Arlington Properties, Regional ... If you thrive on variety - one day coaching a property manager through a tough personnel call, the ...

ARLINGTON HOLDING COMPANY

REGIONAL MANAGER

Birmingham, AL · Remote

$73K - $98K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

ARLINGTON HOLDING COMPANY

REGIONAL MANAGER

Huntsville, AL · Remote

$77K - $104K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

Arlington Properties, Inc.

REGIONAL MANAGER

Huntsville, AL · Remote

$77K - $104K/yr

Remote - Regional Travel Required Full-Time Exempt About the Role At Arlington Properties, Regional ... If you thrive on variety - one day coaching a property manager through a tough personnel call, the ...

ARLINGTON PROPERTIES LLC

REGIONAL MANAGER

Birmingham, AL · Remote

$73K - $98K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

ARLINGTON PROPERTIES LLC

REGIONAL MANAGER

Huntsville, AL · Remote

$77K - $104K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

Summit 7 Systems

Infrastructure Engineer

AL · On-site +1

$70K/yr

Administrative experience with Remote Monitoring and Management (RMM) tools. * Working knowledge of ... S. citizens, lawful permanent residents, asylees, and refugees. Summit 7 Systems is an equal ...

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All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Alabama

Permanent Remote Call Monitoring information

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Alabama?

For Permanent Remote Call Monitoring jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Alabama look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Alabama are:

What cities in Alabama are hiring for Permanent Remote Call Monitoring jobs?

Cities in Alabama with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Alabama as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 10% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Infrastructure / DevOps Engineer

Transform9

Birmingham, AL • On-site, Remote

$49.50 - $67.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

Transform9's platform handles real patient calls around the clock. The infrastructure has to be reliable, scalable, and secure - there is no acceptable downtime. As our Infrastructure / DevOps Engineer, you'll own the AWS infrastructure that runs the platform, build and maintain the CI/CD pipelines that ship it, and grow into a Site Reliability function as the team scales. This role is for someone who thinks in systems, automates everything, and takes platform reliability personally.

What you'll do

  • Design, build, and manage AWS infrastructure for a real-time, high-availability voice AI platform
  • Own CI/CD pipelines - build, test, deploy, and rollback automation across all environments
  • Define and implement infrastructure-as-code using Terraform, CDK, or equivalent
  • Monitor platform health, define SLOs/SLAs, and build alerting and observability tooling
  • Respond to and lead resolution of infrastructure-level incidents; drive post-mortems
  • Harden infrastructure for HIPAA compliance - encryption, access controls, audit logging, and network security
  • Partner with engineering teams to optimize system performance, cost, and scalability
  • Grow the SRE practice: runbooks, incident response playbooks, chaos engineering, and reliability reviews

Location

Remote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).

Requirements

  • 5+ years in infrastructure, DevOps, or cloud engineering roles
  • Deep hands-on AWS experience (ECS/EKS, Lambda, RDS/Aurora, S3, VPC, IAM, CloudWatch, and related services)
  • Proficiency with infrastructure-as-code (Terraform preferred)
  • Strong CI/CD pipeline experience (GitHub Actions, Jenkins, or equivalent)
  • Solid understanding of networking, security groups, load balancing, and DNS
  • Experience with container orchestration (Docker, Kubernetes, or ECS)
  • Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or equivalent)
  • Understanding of HIPAA infrastructure requirements (encryption at rest/in transit, audit trails, access controls)

Nice to have

  • Site Reliability Engineering background or formal SRE experience
  • Experience supporting real-time or high-throughput systems (voice, streaming, or similar)
  • AWS certifications (Solutions Architect, DevOps Engineer, or SysOps)
  • Experience with multi-region or active-active deployment architectures
  • Database administration or performance tuning experience

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: the Transform9 team will only email you from a transform9.com email address.

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