Performance Development Coordinator Jobs in Washington

About Dog Tag

Dog Tag is a nonprofit social enterprise that combines our one-of-a-kind Fellowship program, which serves veterans with service-connected disabilities, military spouses, and caregivers nationwide, with a high-quality bakery. At the bakery, our community can express support for our mission through a cup of coffee and a variety of baked products, sandwiches, and beverages. Based in Washington, DC’s Georgetown neighborhood, Dog Tag provides an innovative, hands-on business education program that equips Fellows with the skills to launch their own businesses, transition to meaningful careers in the civilian workforce, or continue their educational priorities.

The bakery is where delicious treats and meaningful service meet. Every item we create reflects our dedication to supporting those who have served our country, and every sale enables us to serve more Fellows and alumni. The ability to engage with us in our cafe, as well as through local catering and gift boxes shipped nationwide, extends the reach of our mission to every service member family seeking renewed purpose, identity, and commitment.

Why Dog Tag?

Our values of service, entrepreneurship, empowerment, and respect guide everything we do — from how we interact with our team to how we engage with our customers. As part of our growing team, you’ll have the opportunity to contribute to a high-impact mission that extends beyond a storefront. You’ll help empower our Fellows and alumni and make an impact every day.

Working at Dog Tag is more than a job; everyone on staff takes part in the Fellowship Program, plays a role in telling the story of Dog Tag's impact to customers, partners, donors, and neighbors, and becomes an advocate for the mission. 

Dog Tag is a workplace for those who want to invest in themselves and others. We value dedication and high-quality outcomes for all staff members because every individual contributes to the success of our entire community. 

Role Description

The Development Coordinator will help ensure Dog Tag is able to secure, track, and steward the funding needed to meet or exceed its annual philanthropic revenue goals and implement its programs. The Development Coordinator will take the lead for managing back-of-house/behind-the-scenes development systems including ensuring timely and excellent gift processing and acknowledgment. In addition, the Development Coordinator will be a thought partner to the Chief Development Officer (CDO) working to execute the annual development plan, including the necessary campaigns, donor stewardship efforts, prospecting, and project management.

The ideal candidate will have strong problem-solving and troubleshooting skills, eager to support Dog Tag in achieving revenue goals, executing fundraising efforts, and be the front-line contact for all things Salesforce. This person should be efficient at handling multiple priorities, working efficiently, and taking initiative.

Responsibilities & Duties

Gift Processing and Donor Stewardship:

• Ensures smooth, easy experience for online and offline donors.
• Processes all off-line donations in a timely fashion.
• Ensures that all donors receive a gift and tax acknowledgment within 48 hours to one week.
• Supports the execution of Dog Tag’s donor stewardship plan (prompts CDO and CEO when needed).

Fundraising Support:

• Supports the CDO by project managing annual appeals, including creating first drafts of content.
• Conducts prospect research on individual major donors, and corporations and foundations.
• Ensures all prospect research, meeting notes, and forward-facing tasks are recorded and assigned in Salesforce.
• Prompts the CDO and CEO on upcoming tasks relevant to donors individual cultivation plans.
• Creates and customizes pitch decks and other development collateral to share with all donor  relationship managers.

CRM Management:

• Salesforce manager for development: responsible for establishing, monitoring, and training Dog Tag staff on standard operating procedures (SOP) and use protocols within the system to maintain a high degree of data integrity and hygiene for all development-related records.
• Ensures connected systems are synced and data is flowing seamlessly and regularly.
• Processes and acknowledges gifts daily; weekly, monthly, and annual data reporting out of the system.
• Works closely with the CDO and CEO to ensure all real-world interactions with donors and partners are faithfully recorded in the system.
• Creates and manages campaigns to track and distinguish various appeals’ performance.
• Conducts donor data entry and monitor data for accuracy.

Data Reporting and Evaluation:

• Designs, updates, and maintains donor reports to support the CDO and CEO’s evaluation and action-planning efforts.
• In conjunction with the accounting team, supports monthly revenue reconciliations.

Education and ​​Experience

Required

• Bachelor's degree or equivalent professional experience.
• 2–3 years in nonprofit fundraising and/or fundraising systems.
• A sincere commitment to Dog Tag’s mission.
• CRM experience required; Salesforce experience strongly preferred.
• Experience with CRM software integrations.
• Innate interest in fundraising.
• Ready and adept communicator in both casual and formal scenarios.
• Natural self-starter who sees the work, does the work, and shares the work.
• Confidence to defend a good idea, recognize a mediocre one, and change a bad idea.

Work Hours, Compensation & Benefits

• This is a full-time, hybrid position based in Washington, DC.
• Starting salary: $55,000.00 - $65,000.00 annually (based on experience).
• Paid leave, including vacation and sick leave and holidays.
• Paid end-of-year closing: in celebration of the incredible work done across all departments during the year, Dog Tag closes between Christmas and New Year.
• Medical (health, dental, and vision) insurance, life & accident insurance, and Employee Assistance Program.
• Voluntary benefits include flexible spending accounts (medical, dependent care, transportation), short-term and long-term disability insurance, and retirement plans.
• Free shift drinks and food discounts.
• Opportunities for training and career growth.