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Performance Center Jobs in Indiana (NOW HIRING)

CleanSlate

Center Manager

Plainfield, IN · On-site

$65K - $75K/yr

As a Center Manager , you'll be the engine behind a high-functioning care team-driving daily ... Track and report on key performance metrics and operational goals, contributing to broader ...

Quest Global

Centre Manager

Indianapolis, IN · On-site

The center manager role is a crucial position at Quest Global, whose primary purpose of the role is ... Analyze and forecast business performance to drive continuous improvement of the business ...

Quest Global

Centre Manager

Indianapolis, IN

The center manager role is a crucial position at Quest Global, whose primary purpose of the role is ... Analyze and forecast business performance to drive continuous improvement of the business ...

Quest Global

Centre Manager

Indianapolis, IN · On-site

The center manager role is a crucial position at Quest Global, whose primary purpose of the role is ... Analyze and forecast business performance to drive continuous improvement of the business ...

CleanSlate

Center Manager

Merrillville, IN · On-site

$65K - $75K/yr

As a Center Manager , you'll be the engine behind a high-functioning care team-driving daily ... Track and report on key performance metrics and operational goals, contributing to broader ...

Peoples Bank

Call Center Manager

Merrillville, IN · On-site

$72K - $85K/yr

Overall, the position involves a comprehensive approach to call center management, focusing on team leadership, performance optimization, and customer satisfaction enhancement. DUTIES AND ...

Peoples Bank

Call Center Manager

Merrillville, IN · On-site

$72K - $85K/yr

Overall, the position involves a comprehensive approach to call center management, focusing on team leadership, performance optimization, and customer satisfaction enhancement. DUTIES AND ...

Old National Bank

Banking Center Assistant Mgr

Munster, IN · On-site

$21.50 - $37.50/hr

The Assistant Manager delivers sales and service results that meet defined performance targets by ... Key Accountabilities Banking Center Profitability and Oversight * Assist the Banking Center Manager ...

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Performance Center information

What is a Performance Center and what does it do?

A Performance Center is a specialized facility or department focused on optimizing the performance of individuals, teams, or systems. In sports, it refers to a center where athletes receive comprehensive training, rehabilitation, and performance analysis. In the business or IT context, a Performance Center may be a team or platform dedicated to monitoring, testing, and improving the performance of software applications or business operations. The main goal is to enhance overall outcomes through data-driven strategies and specialized resources.

What are the typical responsibilities of a Performance Center specialist, and how do they collaborate with other departments?

A Performance Center specialist is primarily responsible for monitoring, analyzing, and optimizing the performance of athletes or clients using state-of-the-art equipment and data-driven techniques. They often conduct fitness assessments, develop personalized training programs, and track progress over time. Collaboration is key, as specialists frequently work alongside coaches, physical therapists, nutritionists, and sports scientists to ensure a holistic approach to performance improvement. Regular communication and teamwork help deliver the best outcomes for clients while fostering a supportive and dynamic work environment.

What is the difference between Performance Center vs Performance Tester?

AspectPerformance CenterPerformance Tester
CertificationsTypically requires certifications like ISTQB, LoadRunner, or JMeterOften holds similar certifications, focusing on testing tools and methodologies
Work EnvironmentUsed in enterprise environments for managing and executing performance testing at scalePerforms individual or team-based performance testing tasks
Employer & Industry UsageCommonly employed by large organizations for application performance managementFound in QA teams across various industries for testing software performance

Performance Center is a comprehensive platform for managing and executing performance tests across multiple projects, while Performance Tester refers to the role of conducting individual performance tests using various tools. Performance Center provides a centralized environment, whereas Performance Tester focuses on executing specific testing tasks within that environment.

What are the key skills and qualifications needed to thrive as a Performance Center Manager, and why are they important?

To thrive as a Performance Center Manager, you need expertise in facility operations, sports science, and personnel management, often supported by a degree in sports management or a related field. Familiarity with fitness management software, scheduling systems, and safety compliance certifications is typically required. Strong leadership, motivational abilities, and effective communication skills make candidates stand out in this role. These competencies are crucial for ensuring smooth facility operations, optimizing athlete or client performance, and maintaining a positive, safe environment.
What are the most commonly searched types of Performance Center jobs in Indiana? The most popular types of Performance Center jobs in Indiana are:
What are popular job titles related to Performance Center jobs in Indiana? For Performance Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Performance Center jobs in Indiana look for? The top searched job categories for Performance Center jobs in Indiana are:
What cities in Indiana are hiring for Performance Center jobs? Cities in Indiana with the most Performance Center job openings:
Performance Center jobs near you
Infographic showing various Performance Center job openings in Indiana as of June 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.
Contact Center Manager

Contact Center Manager

Rtc Communications

Montgomery, IN • On-site

Full-time

Medical, Retirement

Posted 21 days ago

Job description

Mission & Vision
RTC Communications exists to provide quality, reliable communications, entertainment, and technology services to Southern Indiana. Our mission is to deliver the future today by combining state-of-the-art technology with old-fashioned customer service. We are committed to strengthening our communities through innovation, integrity, and dependable service.
Company Overview
RTC Communications has proudly served Southern Indiana for more than 75 years, delivering reliable voice, internet, data, and technology solutions to residential and business customers. As a locally focused provider, RTC combines advanced fiber technology with a strong commitment to customer service and community involvement.
RTC delivers a wide range of services, including traditional voice services with advanced calling features, Wise Voice UCaaS, fiber and copper internet services, data networking solutions, and managed security platforms, including Ubiquiti and Verkada security solutions.
Position Overview
The Contact Center Manager is a sales-driven, hands-on leader responsible for overseeing daily contact center operations while owning inbound and outbound sales performance, with a slightly heavier emphasis on outbound calling. This role leads a team of four Customer Service Representatives and one Customer Service Administrator and is accountable for improving close rates, increasing ARPU, and driving customer growth through consistent, well-executed campaigns.
This position requires a leader who is comfortable setting expectations, coaching sales behaviors, analyzing performance data, and refining processes to drive measurable results-without compromising customer experience. The Contact Center Manager has direct influence over sales workflows, training, coaching models, and performance metrics.
Success in This Role Looks Like
Within the first 6-12 months, the successful candidate will:
  • Improve inbound and outbound sales close rates
  • Increase ARPU and customer count through weekly outbound sales campaigns
  • Build a confident, sales-capable CSR team through structured coaching and training
  • Establish and enforce clear KPIs for service quality, productivity, and sales performance
  • Maintain high customer satisfaction while driving consistent revenue growth

Key Responsibilities & Essential Functions
Sales Leadership (Inbound & Outbound)
  • Own and execute inbound and outbound sales strategies, with a stronger emphasis on outbound outreach.
  • Plan, launch, and manage weekly sales campaigns focused on ARPU growth and customer acquisition.
  • Coach CSRs on consultative selling, objection handling, and closing techniques.
  • Analyze close rates, conversion metrics, and campaign results; implement targeted improvement plans.
  • Partner with marketing and leadership to align offers, messaging, and growth initiatives.

This is a sales-driven leadership role. Candidates must have experience leading teams accountable for revenue generation through customer interactions.
Operational Leadership
  • Manage daily contact center operations to ensure consistent service levels, efficiency, and compliance with company standards.
  • Oversee staffing, scheduling, and workflows for a team of four CSRs and one Customer Service Administrator.

Team Leadership & Development
  • Lead, motivate, coach, and hold accountable the customer service team.
  • Conduct regular one-on-one coaching sessions, performance reviews, and development planning.
  • Build a culture of accountability, confidence, and continuous improvement.

Performance Management & Analytics
  • Define, track, and report KPIs related to sales performance, ARPU growth, customer satisfaction, and productivity.
  • Use data and call insights to identify trends, gaps, and coaching opportunities.

Training & Process Improvement
  • Develop and maintain training programs that strengthen both service delivery and sales effectiveness.
  • Refine scripts, workflows, and sales processes to improve outcomes and efficiency.
  • Ensure timely communication of product, pricing, and process updates.

Customer Experience, Retention & Business Call Handling
  • Champion a customer-first culture that balances problem resolution with value-based selling.
  • Manage customer escalations and retention efforts.
  • Handle or appropriately route incoming business-related calls to the commercial team, ensuring a smooth customer experience.

Technology, Collaboration & Oversight
  • Leverage CRM and contact center technologies to improve performance visibility and accountability.
  • Collaborate with operations, marketing, engineering, and commercial teams to ensure seamless execution.
  • Oversee customer onboarding and service disconnect processes across supported products.

Compensation & Incentives
  • Competitive base salary.
  • Performance-based incentive tied to overall team results, including sales performance, ARPU growth, and operational outcomes.

This Role Is Not a Fit For Candidates Who:
  • Prefer a purely service-only contact center environment
  • Are uncomfortable leading outbound sales efforts or coaching teams on closing techniques
  • Avoid accountability for performance metrics and revenue outcomes

Qualifications
Education
  • Bachelor's degree in Business, Management, Marketing, or a related field (preferred).

Experience
  • 3-5 years of progressive experience managing a contact center or customer service organization.
  • Demonstrated success driving inbound and outbound sales performance and improving close rates.
  • Experience supporting or selling technology, connectivity, or security solutions preferred.

Skills & Competencies
  • Strong sales leadership and coaching capabilities
  • Data-driven approach to performance management
  • Excellent communication and interpersonal skills
  • Experience with CRM platforms and contact center analytics tools
  • Strong problem-solving and decision-making abilities

Why RTC?
  • Stable, community-focused organization with 75+ years of service
  • Opportunity to lead and shape a sales-driven contact center
  • Direct impact on revenue growth, ARPU, and customer experience
  • Strong benefits, performance incentives, and long-term career stability
  • Great wages with a terrific 401K and health plans!

Apply