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Performance Center Jobs in Illinois (NOW HIRING)

Watco

$18.50/hr

... Safe Performance Center • Leadership and development programs offered through Watco University • Career advancement opportunities Job Summary Hourly Rate: $18.50 Schedule: Monday-Friday (OT ...

Watco

Port Supervisor - Chicago, IL

Chicago, IL · On-site

... Performance Center • Leadership and development programs offered through Watco University • Career advancement opportunities Job Summary The Port Supervisor leads and supports teams to ensure ...

Children's Land

Center Director

Lincolnshire, IL · On-site

$49K - $67K/yr

The Center Director is responsible for creating a safe, nurturing, and educational environment ... Conduct regular classroom observations and staff performance evaluations. * Hold team meetings and ...

The UPS Store #5876

Center Manager

Deer Park, IL

The Center Manager is responsible for the day-to-day operations of this retail location. He or she ... to optimize performance. RESPONSIBILITIES * Performs personnel management, which includes ...

The UPS Store #5876

Center Manager

Deer Park, IL · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she ... to optimize performance. RESPONSIBILITIES * Performs personnel management, which includes ...

The UPS Store #5876

Center Manager

Deer Park, IL · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she ... to optimize performance. RESPONSIBILITIES * Performs personnel management, which includes ...

The UPS Store #5876

Center Manager

Deer Park, IL · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she ... to optimize performance. RESPONSIBILITIES * Performs personnel management, which includes ...

The UPS Store #5876

Center Manager

Deer Park, IL · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she ... to optimize performance. RESPONSIBILITIES * Performs personnel management, which includes ...

UHS

MANAGER - RISK AND PERFORMANCE IMPROVEMENT

Chicago, IL · On-site

$90K - $125K/yr

... Center . Qualifications JOB SPECIFICATIONS: To perform this job successfully, an individual must be able to demonstrate competency in the criteria listed in this . The specifications listed below are ...

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Performance Center information

What is a performance center?

A Performance Center is a specialized facility or department focused on optimizing the performance of individuals, teams, or systems. In sports, it refers to a center where athletes receive comprehensive training, rehabilitation, and performance analysis. In the business or IT context, a Performance Center may be a team or platform dedicated to monitoring, testing, and improving the performance of software applications or business operations. The main goal is to enhance overall outcomes through data-driven strategies and specialized resources.

What are the typical responsibilities of a performance center specialist, and how do they collaborate with other departments?

A Performance Center specialist is primarily responsible for monitoring, analyzing, and optimizing the performance of athletes or clients using state-of-the-art equipment and data-driven techniques. They often conduct fitness assessments, develop personalized training programs, and track progress over time. Collaboration is key, as specialists frequently work alongside coaches, physical therapists, nutritionists, and sports scientists to ensure a holistic approach to performance improvement. Regular communication and teamwork help deliver the best outcomes for clients while fostering a supportive and dynamic work environment.

What are the key skills and qualifications needed to thrive as a performance center manager, and why are they important?

To thrive as a Performance Center Manager, you need expertise in facility operations, sports science, and personnel management, often supported by a degree in sports management or a related field. Familiarity with fitness management software, scheduling systems, and safety compliance certifications is typically required. Strong leadership, motivational abilities, and effective communication skills make candidates stand out in this role. These competencies are crucial for ensuring smooth facility operations, optimizing athlete or client performance, and maintaining a positive, safe environment.

What is the difference between Performance Center vs Performance Tester?

AspectPerformance CenterPerformance Tester
CertificationsTypically requires certifications like ISTQB, LoadRunner, or JMeterOften holds similar certifications, focusing on testing tools and methodologies
Work EnvironmentUsed in enterprise environments for managing and executing performance testing at scalePerforms individual or team-based performance testing tasks
Employer & Industry UsageCommonly employed by large organizations for application performance managementFound in QA teams across various industries for testing software performance

Performance Center is a comprehensive platform for managing and executing performance tests across multiple projects, while Performance Tester refers to the role of conducting individual performance tests using various tools. Performance Center provides a centralized environment, whereas Performance Tester focuses on executing specific testing tasks within that environment.

What are popular job titles related to Performance Center jobs in Illinois?

For Performance Center jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Performance Center jobs in Illinois look for?

The top searched job categories for Performance Center jobs in Illinois are:

What cities in Illinois are hiring for Performance Center jobs?

Cities in Illinois with the most Performance Center job openings:

Performance Center jobs near you

Sr. Contact Channel Performance Analyst (Hybrid)

Afni, Inc.

Bloomington, IL • On-site

$90K - $110K/yr

Full-time

Re-posted 3 days ago

Afni rating

7.1

Company rating: 7.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

17th of 71 rated call and contact centers

Job description

Salary Range:
$90,000 - $110,000
We are seeking a dynamic Sr. Contact Channel Performance Analyst to lead and optimize our subrogation contact campaigns across multiple channels. In this senior role, you will own the end-to-end strategy and execution of outreach initiatives - from voice-to-voice calls and print mailers to digital channels like email, SMS, and click-to-chat. Your mission is to maximize engagement and recovery outcomes by designing a cohesive contact model, ensuring compliance, and continually refining approaches through data-driven insights. You will collaborate closely with cross-functional partners (Operations, Legal, Compliance, Technology) to maintain high standards and innovative practices. This position is the single point of accountability for multi-channel contact effectiveness, translating strategy into measurable business results. *Position is hybrid in our Bloomington, IL headquarters.*
Key Responsibilities:
  • Lead Multi-Channel Campaign Testing: Own the full strategy and execution of subrogation contact campaigns across phone, mail, email, SMS, and chat channels. Ensure each campaign is cohesive, targeted, and effective, serving as the go-to leader for contact performance.
  • Design and Govern Contact Model: Define and continuously refine the contact approach (e.g., outreach cadence, channel mix, messaging guidelines, escalation paths). Establish standards that ensure outreach is consistent, compliant, and customer-centric.
  • Process & Compliance Oversight: Develop and enforce robust processes, policies, and controls for all contact activities. Partner with Operations, Legal, Compliance, and Tech teams to maintain regulatory compliance (e.g., privacy, consumer protection) and uphold company policy across all touchpoints.
  • Performance Optimization: Monitor and analyze channel performance metrics (contact rates, conversion/recovery rates, response times, etc.). Use data analytics and A/B testing to identify opportunities for improvement. Drive initiatives to optimize contact effectiveness, increase recovery outcomes, and reduce cycle times.
  • Continuous Improvement & Innovation: Lead ongoing enhancements to our engagement strategies. Manage relationships with contact vendors (e.g., dialer or mailing service providers) to ensure high performance. Champion the adoption of new tools and technologies (such as automation or advanced analytics) that expand our contact capabilities and improve efficiency.
  • Cross-Functional Leadership: Collaborate with internal stakeholders to align contact strategy with broader business goals. Provide clear communication and training to operations teams on contact protocols and ensure everyone is equipped to execute the strategy effectively.
  • Accountability for Results: Take ownership of contact campaign outcomes. Regularly report on key performance indicators and progress to senior leadership. Ensure that our contact strategies translate into tangible business results and continuously adjust tactics to meet or exceed targets.

Required Qualifications:
  • Education & Experience: Bachelor's degree in Marketing, Business, Communications, Data Analytics, or related field (or equivalent experience). 3+ years of experience in contact strategy, campaign management, operations, or a related analytics-driven role, ideally within financial services, insurance, or a regulated environment.
  • Strategic & Analytical Skills: Proven ability to think strategically and execute methodically. Strong analytical mindset with experience using data and metrics to measure performance and inform decision-making. Proficiency in analyzing campaign results and optimizing through data-driven experimentation (e.g., A/B testing).
  • Multi-Channel Expertise: Hands-on experience planning or managing multi-channel outreach campaigns (such as call center operations, direct mail, email/SMS marketing, or customer contact programs). Familiarity with contact management tools, CRM systems, or dialer technology.
  • Leadership & Collaboration: Demonstrated experience leading projects or cross-functional teams. Excellent stakeholder management and communication skills, with the ability to influence and drive alignment across different departments (e.g., operations, compliance, IT). Comfortable working with senior leadership on strategy and reporting.
  • Process & Compliance Orientation: Experience developing or following structured processes and ensuring compliance with relevant regulations or company policies. Keen attention to detail in maintaining quality and consistency across high-volume operations.
  • Problem-Solving & Adaptability: Creative problem solver with a continuous improvement mindset. Ability to adapt strategies based on feedback, new insights, or changing business needs. Self-motivated and accountable for results.

Preferred Qualifications:
  • Industry Knowledge: Experience in insurance subrogation, claims handling, or collections/recovery operations is a strong plus. Understanding of subrogation concepts and recovery processes will help drive quick impact.
  • Advanced Education: Master's degree (MBA or related field) or advanced training in analytics, marketing, or operations management.
  • Regulatory Familiarity: Knowledge of consumer communication regulations (e.g., FDCPA, TCPA, or other relevant contact regulations) and best practices for compliant customer outreach.
  • Technical & Tools: Familiarity with campaign management software, predictive dialing systems, customer engagement platforms, and analytics tools (Excel, SQL, or business intelligence dashboards). Experience leveraging technology to automate or streamline contact processes.
  • Vendor Management: Prior experience managing third-party vendors or partners involved in contact campaigns (such as call center partners, mailing services, or technology providers).

Work Arrangement:
This position is based in Bloomington, IL and operates on a hybrid work model. The ideal candidate should be able to work on-site in Bloomington part of the week (for team collaboration, in-person meetings, etc.), with flexibility to work remotely on other days. We will discuss specific on-site expectations during the interview process.
Why Join Us:
This role offers the opportunity to shape a critical strategy that directly impacts our business results and customer experience. If you are a driven strategist with a passion for data-driven improvements and cross-channel innovation, we encourage you to apply. You will join a collaborative team and a company that values innovation, accountability, and continuous improvement. We are committed to a diverse and inclusive workplace, and welcome candidates of all backgrounds to bring their unique skills to our mission.
We look forward to reviewing your application and exploring how you can contribute to our team's success as the next Sr. Contact Channel Performance Analyst.

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