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Pepco

Supvr Project Controls

Oakbrook Terrace, IL · On-site

... Pepco). We're committed to creating an environment where every person can thrive. Our employee ... operations, customer service, transmission and substation, distribution system operations ...

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Pepco Customer Service information

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How much do pepco customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for pepco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Pepco Customer Service representative?

Pepco Customer Service representatives are professionals who assist customers with their electric utility accounts, service requests, billing questions, outages, and other concerns related to Pepco's services. They serve as the main point of contact for customers, providing information, resolving issues, and ensuring a positive experience. Representatives may work over the phone, online, or in person, and are trained to handle a variety of inquiries and complaints efficiently and courteously.

What are some common challenges faced by Pepco Customer Service representatives, and how are they supported in handling them?

Pepco Customer Service representatives often encounter challenges such as managing high call volumes during outages, addressing complex billing inquiries, and de-escalating situations with frustrated customers. To support them, Pepco provides comprehensive training, access to knowledge databases, and escalation procedures for difficult cases. Team members typically work closely with supervisors and technical teams to resolve issues quickly, ensuring that customers receive accurate and timely assistance while also maintaining a supportive work environment.

What are the key skills and qualifications needed to thrive as a Pepco Customer Service representative, and why are they important?

To excel as a Pepco Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and proficiency in Microsoft Office are commonly required. Patience, active listening, and a customer-focused attitude help you effectively address customer concerns and build positive relationships. These skills ensure efficient resolution of inquiries, promote customer satisfaction, and maintain Pepco’s reputation for reliable service.

What is the difference between Pepco Customer Service vs Pepco Meter Reader?

AspectPepco Customer ServicePepco Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of electrical systems
Work EnvironmentOffice settings, call centers, or customer locationsOutdoor, fieldwork, reading meters at customer sites
Employer & Industry UsageUtility company customer supportUtility company field operations
Common Search & ComparisonCustomer interaction, billing, service inquiriesMeter reading, data collection, fieldwork

While Pepco Customer Service focuses on assisting customers with billing, service issues, and inquiries in office or call center settings, Pepco Meter Readers work outdoors, reading meters at customer locations to ensure accurate billing. Both roles are essential in the utility industry but differ in work environment and daily tasks.

More about Pepco Customer Service jobs

What cities are hiring for Pepco Customer Service jobs?

Cities with the most Pepco Customer Service job openings:

What states have the most Pepco Customer Service jobs?

States with the most job openings for Pepco Customer Service jobs include:

What job categories do people searching Pepco Customer Service jobs look for?

The top searched job categories for Pepco Customer Service jobs are:

Pepco Customer Service jobs near you
Infographic showing various Pepco Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Engineering Tech - Testing & Commissioning - Libertyville, Illinois

Libertyville, IL • On-site

Pepco
See more jobs at Pepcoexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Who We Are

We're powering a cleaner, brighter future.


Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.


We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).


In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.


Are you in?


Primary Purpose

Testing and Commissioning engineers are a front-line field engineering force that commissions, maintains, and troubleshoots transmission and distribution level protection and control systems inside ComEd substations. System and equipment types include protective relays, SCADA, substation automation, power and control equipment, fiber-optic, power line carrier, and revenue metering.


The Testing and Commissioning engineers perform field testing and commissioning engineering activities associated with installation of new equipment along with troubleshooting, repairs, and preventative maintenance of existing equipment. The work associated with commissioning new equipment serves to improve system performance and upgrade capacity of the system. Commissioning new equipment includes creating commissioning plans, writing livening procedures, creating and running test plans, and analyzing test results compared to expected values. They also troubleshoot and perform field investigations for malfunctioning power equipment, system events and protective relaying misoperations. They then support corrective maintenance to repair any identified equipment issues. Lastly, the Testing and Commissioning engineers perform preventive maintenance on protection system components and SCADA.


Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


Primary Duties

Testing and Commissioning engineers are the technical authority in the field. They provide leadership by directing and supporting substation maintenance and contractor crews on work associated with these systems. They continually interface with ComEd's Central T&S Engineering, Work Management, Project Management, Operations, Data Maintenance, and Substation Maintenance departments to support the T&S daily work activities. The Testing and Commissioning organization also plays a critical role in substation outage / work planning, maintaining engineering drawings, relay/SCADA database management, NERC/CIP audit support, supporting the engineering PM & CM maintenance programs, and is a strong advocate of the ComEd Safety culture. If you enjoy being in a field work environment, troubleshooting equipment and hands-on learning, having a company vehicle, and the opportunity for Overtime, the Testing and Commissioning Engineering department may be right for you.


Job Scope

Conduct Corrective Maintenance, Preventative Maintenance, and project installation testing activities on power equipment


Minimum Qualifications

  • A bachelor's degree in a technical field and 0-3 years of technical experience, an associate's degree and 2-5 years of technical experience, or 5-7 year of technical experience or relevant education, if non-degreed or a non-technical degree.

  • Successful completion of the TECH Test. (A Bachelor's degree in Engineering from an accredited university exempts the TECH Test requirement.)

  • Good knowledge and experience with regulations, guides, standards, codes, methods, and practices necessary to perform assignments for a specific discipline for maintenance, testing, installation or service

  • Positions require the ability to read blueprints and schematics and use basic test instruments

  • Strong organizational and interpersonal communication skills

  • Valid driver's license

  • Requires frequent travel to various company substations or other locations within the service territory

  • Must be available to work shifts and respond to emergency situations (7 days per week / 24 hours per day)

  • Relevant education/experience is knowledge and/or skills that may be acquired through job experiences or education programs similar to a formal technical degree program. Relevant experience includes experience in a military role (transmission, distribution, gas, power systems, etc.), project management, journey-level electrician or gas technician, field operations, or other utility related experience, as deemed relevant to the role. Relevant educational experience includes company sponsored training programs (ex. PowerUp Academy) or other educational programs, as deemed relevant to the role. The equivalent relevant education / experience requirement is in addition to the position's minimum experience requirements.


Preferred Qualifications

  • Bachelor's degree in Engineering

  • Technical experience related to electrical power equipment.

  • Electrical troubleshooting experience.


Benefits

  • Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $80,000.00/Yr. - $110,000.00/Yr.

  • Annual Bonus for eligible positions: 7%

  • 401(k) match and annual company contribution

  • Medical, dental and vision insurance

  • Life and disability insurance

  • Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave

  • Employee Assistance Program and resources for mental and emotional support

  • Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement

  • Referral bonus program

  • And much more


Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

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