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Pepco Customer Service Jobs (NOW HIRING)

Outside Sales Associate

Saint Louis, MO

$54K - $70K/yr

Our 5 legacy brands known as Holt, PEPCO, Richards, and Springfield Electric have become one brand ... Strong customer service orientation. * Demonstrated ability to communicate clearly and concisely in ...

Sr Business Analyst

Oak Brook, IL · On-site

$93K - $120K/yr

... Pepco). We're committed to creating an environment where every person can thrive. Our employee ... operations, customer service, transmission and substation, distribution system operations ...

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation to provide exceptional customer experience. Ability to maintain ...

Outside Sales Associate

Saint Louis, MO · On-site

$54K - $70K/yr

Our 5 legacy brands known as Holt, PEPCO, Richards, and Springfield Electric have become one brand ... Strong customer service orientation. * Demonstrated ability to communicate clearly and concisely in ...

... Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh ... customer service to achieve Energy Delivery's related goals. Authorized to direct field forces in ...

Counter Sales Representative

Terre Haute, IN

$16.75 - $20.75/hr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... In addition, assist customers during the sales/purchase process and respond to customer inquiries ...

Counter Sales Representative

Terre Haute, IN · On-site

$16.75 - $20.75/hr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... In addition, assist customers during the sales/purchase process and respond to customer inquiries ...

Counter Sales Representative

Norfolk, NE

$17.25 - $21.50/hr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... In addition, assist customers during the sales/purchase process and respond to customer inquiries ...

Counter Sales Representative

Omaha, NE · On-site

$16.75 - $20.75/hr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... In addition, assist customers during the sales/purchase process and respond to customer inquiries ...

Counter Sales Representative

Springfield, IL

$17.25 - $21.50/hr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... In addition, assist customers during the sales/purchase process and respond to customer inquiries ...

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Pepco Customer Service information

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How much do pepco customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for pepco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Pepco Customer Service representatives?

Pepco Customer Service representatives are professionals who assist customers with their electric utility accounts, service requests, billing questions, outages, and other concerns related to Pepco's services. They serve as the main point of contact for customers, providing information, resolving issues, and ensuring a positive experience. Representatives may work over the phone, online, or in person, and are trained to handle a variety of inquiries and complaints efficiently and courteously.

What are some common challenges faced by Pepco Customer Service representatives, and how are they supported in handling them?

Pepco Customer Service representatives often encounter challenges such as managing high call volumes during outages, addressing complex billing inquiries, and de-escalating situations with frustrated customers. To support them, Pepco provides comprehensive training, access to knowledge databases, and escalation procedures for difficult cases. Team members typically work closely with supervisors and technical teams to resolve issues quickly, ensuring that customers receive accurate and timely assistance while also maintaining a supportive work environment.

What are the key skills and qualifications needed to thrive as a Pepco Customer Service Representative, and why are they important?

To excel as a Pepco Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and proficiency in Microsoft Office are commonly required. Patience, active listening, and a customer-focused attitude help you effectively address customer concerns and build positive relationships. These skills ensure efficient resolution of inquiries, promote customer satisfaction, and maintain Pepco’s reputation for reliable service.

What is the difference between Pepco Customer Service vs Pepco Meter Reader?

AspectPepco Customer ServicePepco Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of electrical systems
Work EnvironmentOffice settings, call centers, or customer locationsOutdoor, fieldwork, reading meters at customer sites
Employer & Industry UsageUtility company customer supportUtility company field operations
Common Search & ComparisonCustomer interaction, billing, service inquiriesMeter reading, data collection, fieldwork

While Pepco Customer Service focuses on assisting customers with billing, service issues, and inquiries in office or call center settings, Pepco Meter Readers work outdoors, reading meters at customer locations to ensure accurate billing. Both roles are essential in the utility industry but differ in work environment and daily tasks.

More about Pepco Customer Service jobs
What cities are hiring for Pepco Customer Service jobs? Cities with the most Pepco Customer Service job openings:
What states have the most Pepco Customer Service jobs? States with the most job openings for Pepco Customer Service jobs include:

Outside Sales Associate

Sonepar

Saint Louis, MO

$54K - $70K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago


Job description

Your career grows here.

At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.

Our 5 legacy brands known as Holt, PEPCO, Richards, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.

Echo Electric is seeking an experienced Outside Sales Representative focused on the commercial and some industrial market in the St. Louis, MO region. Candidate area of expertise should include electrical switch gear and lighting, with a diversified background in the commodities to support these solutions. Is expected to own end-to-end selling of appropriate products and focus on driving growth among target accounts and new accounts.

We are looking for an Outside Salesperson who:

  • Makes personal sales calls at customer establishments on a regular basis, seeking new opportunities and new customer leads. Engages appropriate Echo Electric team members when appropriate (branch manager, product sales specialists, etc).
  • Introduces, promotes & demonstrates new products and customer resources & programs to customer base.
  • Coordinates secured customer orders with appropriate Inside Sales Staff for order entry, tracking & fulfilment. Remains engaged with process as needed to expedite & troubleshoot backorders and other related concerns that may arise.
  • Actively manages account base and new opportunities to maximize sales volume and gross profit margins.
  • Executes sales efforts in a timely, ethical and professional manner, assuring a favorable impression of self and the company; includes the maintenance of a clean and uncluttered vehicle.
  • Completes expense reports on a monthly basis and files monthly auto expense report in accordance with company procedure.
  • Develops an effective and productive working relationship with Inside Sales Associates, Counter Sales Associates and support personnel; encourages and assists in their training and development when possible.
  • Maintains ethical, cooperative manufacturer relationships consistent with company image and company/branch goals in the marketplace.
  • Monitors job queues and takes appropriate action to troubleshoot and resolve items.
  • Quickly finds common ground and solves problems for the good of all.
  • Easily gains trust and support of others.

What you bring:

  • Bachelor's degree in sales or closely related field with three years of relevant sales and industry experience; or equivalent combined education and on the job experience as determined by Echo Electric.
  • At least two (2) years of electrical or distribution experience and/or product and application knowledge.
  • Strong customer service orientation.
  • Demonstrated ability to communicate clearly and concisely in written and verbal formats, including sales presentations.
  • Developed knowledge of the industrial/commercial/contractor market.
  • Strong problem analysis and resolution skills.
  • A valid driver's license and proven safe driving record.
  • Proven proficiency in the use of a personal computer accompanied by a strong aptitude for technical applications, as well as in the use of Microsoft Office software, including Word & Excel

What we offer:

  • Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
  • Paid time off and paid holidays
  • 401K match
  • Profit Sharing
  • Tuition reimbursement and employee development.
  • Annual Safety Shoe Reimbursement
  • Employee Discount on products
  • Access to a variety of trainings for personal development

Who we are:

We're the world's number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.